Offre d'emploi ICT Senior Systems Engineer - Ministry of Defence - HEO

The post holder will be required to hold the following essential knowledge and experience:

• Evidence of excellent and broad, practical and theoretical knowledge of Information and Communication Technology; architecture, installation and administration.

• Knowledge of project management in a complex and dispersed network environment.

• An in depth understanding of IT technologies, Office Productivity, Microsoft based operating systems and applications such as: Building, managing and deployment of Server 2022 and above, Windows 10 and above, Office 365; Firewalls, Switch configurations, Anti Malware solutions, Active Directory, wireless and wired networks, TCP/IP, Mobile Device Management solutions, Azure AD and Microsoft 365.

• An understanding of Information Technology Infrastructure Library (ITIL) and project management methodology   

• Significant successful experience of ICT systems management, including running customer-facing services in a modern WAN environment and managing a range of stakeholders.

• Experience of change management ideally experienced in Change Management/ Advisory Board.

• Strong ICT team leadership skills, including the ability to both lead and support.

• Hands-on experience with computer networks, network development and administration.

• Evidence of successful experience managing software testing and integration.

• Experience of working with partner organisations in the delivery of objectives. 

• Evidence and experience of managing conflict between different stakeholders, in particular where there may be different requirements and expectations.

• Evidence of commitment to roles undertaken and ownership of the outcomes achieved. 

• The ability to interpret, model and articulate a strong vision for service quality and continuous improvement. 

• The ability to challenge and negotiate with schools over their requirements, manage expectations and meet the requirements and demands of different stakeholders. 

• Experience of using Microsoft Office applications and the competence to exploit the full potential of Office 365. 

• The ability to perform effectively within a team and ensure all team members operate in a professional manner with issues dealt with promptly.   

• Evidence of the following functional skills: application support, customer service support, incident management, information security, IT infrastructure, project management, relationship management, security administration, service level management, storage management and systems development management.

Desirable Qualifications

A relevant IT Service Management qualification such as ITIL4.

Mons, Belgium

Are you an experienced ICT professional, looking for an exciting opportunity in a unique context? Then this role may be for you

Defence Children Services (DCS) is looking for a skilled ICT Senior Systems Engineer to join our small, skilled team of ICT professionals who deliver ICT services, in an ITIL aligned environment, to DCS School and Early Years settings across the globe.

Based in Belgium, you will provide a high quality, customer focused ICT system support to Defence Children Service users in Belgium, Germany, Netherlands and other Rest Of World (ROW) locations; work collaboratively and creatively with the wider ICT team to create integrated processes, system development and an outstanding service to schools’ staff and students and DCS Headquarters staff. The management of the ROW ICT Services Team and operational IT delivery to all Head Teachers, MOD Schools and forward deployed HQ DCS staff. In collaboration with Senior System Engineer colleagues in Belgium and Cyprus, providing subject matter expertise, technical leadership and direction regarding the development, systems support and compliance of the MOD Schools WAN.

As a key player within the team, you will contribute to the delivery of outstanding ICT services to DCS staff and students across the entire estate as one global ICT team.

This position is advertised as full time at 37 hours per week.  Due to the nature of the work 100% office attendance is required. Travel to other locations may be required.

Tour length is 3 years

Defence Children Services (DCS) is a Defence delivery organisation, subordinated under Army Regional Command. Our Vision is that we Educate the Child – Support the Family – Defend the Nation.  HQ DCS is UK based at Trenchard Lines, Upavon and has forward deployed staff all over the world.  DCS is responsible for the education and care of children of accompanied Service and Defence entitled personnel in MOD schools and settings; provides advice and guidance in respect of education for service families in the United Kingdom and the wider world.