Mission freelance UX Consultant

Key Responsibilities
Lead stakeholder engagement to align persona objectives with business and IT strategy
* Define persona framework including roles, environments, motivations, pain points, and digital behaviours
* Design and validate "Day in the Life" scenarios for each persona
* Create end-to-end journey maps highlighting IT touchpoints and user experience gaps
* Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, system usage) to derive insights
* Produce strategic IT recommendations linked to personas (service design, experience improvements)
* Ensure persona artefacts are reusable, accessible, and traceable to data sources
* Plan and conduct interviews, surveys, and usability research
* Capture user behaviours, digital dexterity, mobility needs, and pain points
* Support creation of personas, empathy maps, and journey maps
* Validate persona assumptions through data and user feedback loops
* Key Deliverables
* Minimum of 6 STW approved personas
* Persona profiles, journey maps, behavioural insights
* Strategic recommendations and continuous improvement guidance
* Consolidated Persona Report (editable format)
* Research summaries and insight reports
* Validated persona inputs and behavioural patterns
* Evidence supporting persona attributes



LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.