Offre d'emploi Tooling Manager (ServiceNow) - NS&I - G6

• In-depth knowledge of ServiceNow platform and key modules ITSM and ITOM. 

• Experience of ServiceNow IRM and SPM modules would also be helpful.

• Direct experience of administration and configuration of ServiceNow core platform.

• Ability to support ServiceNow end-users and provide appropriate tooling training.

• Knowledge of the scripting languages and integrations used within a ServiceNow platform across a multi-supplier environment.

• Experience of working with suppliers in a multi-supplier environment, preferably in a SIAM engagement.

• In-depth knowledge of ITIL principles and practices – in particular incident, problem, change, release management and Software Development Lifecycle (SDLC) supported by Agile principles.

• Understanding of other ITSM Tooling in the market or experience of using another tooling.

• ITIL Foundation.

• ServiceNow Certified System Administrator.

• Additional ServiceNow Implementation Certifications are desirable.

• Experience of ServiceNow IRM and SPM modules would also be helpful.

• Strong communication skills, excellent problem-solving skills and the ability to work collaboratively within a team.

• Understanding of other ITSM Tooling in the market or experience of using another tooling.

• In-depth knowledge of ITIL principles and practices – in particular incident, problem, change, release management and Software Development Lifecycle (SDLC) supported by Agile principles.

• Scripting languages and integrations used within a ServiceNow platform across a multi-supplier environment.

Required qualifications
• ITIL Foundation.
• ServiceNow Certified System Administrator.
• Additional ServiceNow Implementation Certifications are desirable.

We'll assess you against these behaviours during the selection process:

• Changing and Improving

• Managing a Quality Service

Durham, North East England, DH1 1SL : Lytham St Anne's, North West England, FY8 4TS : Glasgow, Scotland, G2 8JX : Southwark, London (region), SE1 9HA

This is a key role within the Enterprise Service Management Team (ESM) reporting to the Assistant Director ESM as part of their senior leadership team.   The role holder will provide NS&I technical leadership and will be the Product Owner for the ServiceNow platform which is being introduced as part of our Transformation Programme.  They will ensure alignment with NS&I business goals and maximise value for NS&I via the tooling.  This will involve working with our strategic suppliers and ServiceNow partner to onboard our suppliers and run our services through the application. They will be responsible also assisting NS&I in making strategic decisions utilising ServiceNow.  The role bridges NS&I business and technical stakeholders with supplier technical teams to help drive innovation, adoption, and continuous improvement across the ServiceNow ecosystem.