Government Digital & Data

Offre d'emploi ServiceNow Development Manager - DEFRA - G7

Angleterre

Government Digital & Data

Le poste

CDI
Dès que possible
£54k-90k⁄an
Télétravail partiel
Angleterre, Royaume-Uni
Publiée le 21/08/2025

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The ServiceNow Development Manager acts as a bridge between business needs and technical solutions, ensuring the effective utilization of the ServiceNow platform to drive business value. You will be at the heart of driving business value to Defra through the delivery of capabilities and services delivered through the ServiceNow platform.

You will join the highly motivated and professional Service Tooling team at a time when business demand on the ServiceNow platform is increasing, managing development activity across multiple ServiceNow Capabilities such as ITSM , ITAM , SPM, CSM, WSD, HRSD and BCM.

The ServiceNow Development Manager oversees the development, implementation, and maintenance of ServiceNow solutions within an organisation. They are responsible for managing a team of 14 developers and system administrators, ensuring projects are delivered on time and within budget, and aligning development efforts with strategic goals. Additional responsibilities involves stakeholder management, strategic planning, promoting best practice and driving continuous improvement of the ServiceNow platform.

Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years.

Check out the video below to hear more from one of our colleagues in the ServiceNow team!

Profil recherché

  • Managing development capability of the Service Tooling Team and promoting development best practice and standards.

  • Leading, coaching, and developing a team of ServiceNow developers, fostering a collaborative and high-performing environment.

  • Monitoring project progress, identifying and mitigating risks, and ensuring the quality of deliverables.

  • Contribute to the development and execution of the ServiceNow platform roadmap, aligning it with business needs and technological advancements.

  • Monitoring project / development progress, identifying and mitigating risks, and ensuring the quality of deliverables.

  • Establishing and driving best practices for ServiceNow development, ensuring compliance, and promoting platform standardization in collaboration with the Platform Architects.

  • Ensure resilience across the ServiceNow development team.

  • Manage the Out of hours call out rota.

Skills and Experience

  • A strong understanding of the ServiceNow platform, including its capabilities, architecture, and development best practices.

  • Experience working in Agile or Scrum-based development environments.

  • Strong leadership skills to motivate and guide the development team, coupled with excellent communication and interpersonal skills to effectively interact with stakeholders.

  • Ability to identify and resolve technical challenges, analyse complex issues, and develop innovative solutions.

  • Experienced in managing complex development activities, including planning, execution, and risk management.

  • Solid understanding of Integrations of ServiceNow with other software products.

Environnement de travail

Location

Our main Defra DDTS hubs are in York, Warrington, Newcastle, Reading and Bristol, however the successful candidate may be contractually based at any Defra office.

Please be aware that space within the London office is restricted and it may not be possible to be based in this location.

About the jobJob summary

Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food & farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1,000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Find out more about us on:

 

 

London, England, United Kingdom
> 1 000 salariés
DSI / Client final
Government Digital and Data is a community of experts leading digital transformation in government, creating more efficient services that have a meaningful impact on people’s lives. Government Digital and Data professionals benefit from cross-government events and learning. From webinars from the world’s leading innovators to digital upskilling sessions.They enhance our professionals’ skills and capabilities, which ultimately enables them to be a part of the world-leading advancements in digital transformation and government innovation.

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ServiceNow Development Manager - DEFRA - G7

Government Digital & Data

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