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Join CGI and help shape user-centred services that make a meaningful impact across the UK’s digital landscape. As a User Researcher, you’ll contribute to projects that transform how people interact with essential services, using insight-driven thinking to ensure solutions are accessible, intuitive, and grounded in real user needs. You’ll be part of a collaborative community that empowers you to take ownership of your work, explore creative approaches, and grow through hands-on support from experienced researchers. This is an opportunity to develop your craft while helping CGI deliver innovative, human-centred outcomes for our clients and the communities they serve. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme you will need to either hold, or be eligible and willing to undergo UK Security Clearance. This is a hybrid position.

At CGI, we’re transforming how people interact with digital services that truly make a difference. As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence-led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.

**REQUIRES SC CLEARANCE, INSIDE IR35** - For intermediate / senior 6+ years experience in UR roles - Genuine user/customer engagement experience (could be industry like market research, field research) - Public Sector experience as user researcher is important, as would experience of taking digital services through GDS assessments - taking a service from Discovery, Alpha, Beta and into Live - Empathetic, human-centred design led thinker (vs. requirements/business analyses type user engagement) - Evidence of working in multidisciplinary team and working with Product Managers, Content Designers, Interaction Designers Analysis and synthesis. You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions. Inclusive research. You understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services. Research skills. You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly. Society and technology. You understand the social and technological context for government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services. Strategic insight. You understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition. Technical understanding. You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team. User-centred and agile practices. You understand user-centred design practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Understanding problems and designing solutions • Translate user and business needs into impactful designs and experiences. • Think big picture, focus on solving whole problems, not just screen-level details. • Create and validate storyboards, user journeys, service maps and process flows to tell compelling user stories and clearly communicate design ideas. • Use insights and evidence from research to explain your design decisions. Working collaboratively • Collaborate with multidisciplinary teams, including user researchers, product managers, delivery leads, developers and GIS specialists. • Facilitate regular design workshops and collaborative sessions to solve problems together. • Champion user needs and inclusive design across the organisation. Prototyping and testing • Design and build interactive prototypes. • Plan and conduct usability testing with users. • Iterate designs based on feedback and evidence from research. Design system and implementation • Contribute to and help maintain the UKHO Design System. • Ensure consistent, user-centred design patterns are used across Admiralty products and services. • Work closely with developers to ensure your designs are clearly communicated and implemented as intended. Staying current • Keep up to date with trends and best practice in interaction design and the wider digital landscape.

An SC cleared User Researcher is required for an initial 6 month contract. This role is mainly remote with occasional on site in Newcastle upon Tyne and is inside IR35 so will require working via an FCSA accredited umbrella company. Key skills and experience *Experience of working within an Agile scrum team, working across Designers, Product Owners, Developers and other Researchers to prioritise research opportunities to support the roadmap in a fast-paced rapidly changing environment. *Able to demonstrate the ability to translate research findings into specific prioritised recommendations to improve product designs. *Gov experience, GDS experience, 5 years + UR experience, discovery & early stage research / phases as well as task based user research and later stages (more established products) Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Our Industrial Placement scheme offers ambitious and capable undergraduates the opportunity to gain valuable experience working alongside diverse and highly skilled experts in their field. You’ll be working on projects that really matter and will make a difference. The Met Office purpose is to help people stay safe and thrive. To achieve this, we need to understand the people we serve and their needs. The user-centred design team at the Met Office includes user researchers, interaction designers, content designers, service designers and accessibility specialists, working across different areas of the business to help solve real world problems by putting the user at the heart of Met Office products and services. The Industrial Placement for interaction design will work closely with the interaction designers and service designers in the team to provide support ensuring that our products and services meet the needs of users. They will support with discovering the best way to let users interact with our products, identifying user issues and generating multiple solutions to a problem. They will be involved in activities to enable our user-centred design team, including maintaining design systems and guidance documentation, providing support with user recruitment and testing, and advocating user-centred design across the business. Your key duties The Interaction Design Industrial Placement will: provide support for user-centred design teams including user recruitment, note taking, documenting design decisions, maintaining design systems and guidance documentation be supported to work collaboratively with teams, understanding the importance of team dynamics, collaboration and feedback understand the importance of using data and evidence to make design decisions and use this information to collaboratively come up with solutions to problems recommend design decisions and be able to describe the reasoning behind them• follow direction to create prototypes to demonstrate and test potential solutions work in an open-minded and iterative way follow the Government Digital Service Standards and user-centred design best practice guidelines to ensure solutions are focused on user needs communicate effectively with technical and non-technical colleagues, supporting multidisciplinary discussions be an advocate for the UCD team within the Met Office and be able to explain why interaction design and user-centred design is important be part of the UCD community of practice and champion user-centred design