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User Researcher Pay up to £46,547 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of user research or appropriate experience in other fields of research. Knowledge and experience of using a range of qualitative and quantitative research methods, selecting the most appropriate method depending on the requirements. Significant experience of planning and conducting research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Extensive experience and proven track record of generating new and useful insights for a project team to leverage, ensuring where relevant that the insights influence decisions. Experience of communicating insights from research to project teams and wider stakeholders or clients, to inform their decisions and make actionable recommendations. Why do we need a User Researcher like you? As a User Researcher, you will put user needs at the centres of our thinking as we improve our systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £46,547 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of user research or appropriate experience in other fields of research. Knowledge and experience of using a range of qualitative and quantitative research methods, selecting the most appropriate method depending on the requirements. Significant experience of planning and conducting research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Extensive experience and proven track record of generating new and useful insights for a project team to leverage, ensuring where relevant that the insights influence decisions. Experience of communicating insights from research to project teams and wider stakeholders or clients, to inform their decisions and make actionable recommendations. Why do we need a User Researcher like you? As a User Researcher, you will put user needs at the centres of our thinking as we improve our systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £46,547 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of user research or appropriate experience in other fields of research. Knowledge and experience of using a range of qualitative and quantitative research methods, selecting the most appropriate method depending on the requirements. Significant experience of planning and conducting research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Extensive experience and proven track record of generating new and useful insights for a project team to leverage, ensuring where relevant that the insights influence decisions. Experience of communicating insights from research to project teams and wider stakeholders or clients, to inform their decisions and make actionable recommendations. Why do we need a User Researcher like you? As a User Researcher, you will put user needs at the centres of our thinking as we improve our systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £46,547 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of user research or appropriate experience in other fields of research. Knowledge and experience of using a range of qualitative and quantitative research methods, selecting the most appropriate method depending on the requirements. Significant experience of planning and conducting research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Extensive experience and proven track record of generating new and useful insights for a project team to leverage, ensuring where relevant that the insights influence decisions. Experience of communicating insights from research to project teams and wider stakeholders or clients, to inform their decisions and make actionable recommendations. Why do we need a User Researcher like you? As a User Researcher, you will put user needs at the centres of our thinking as we improve our systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

User Researcher Pay up to £46,547 , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a User Researcher to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Experience of user research or appropriate experience in other fields of research. Knowledge and experience of using a range of qualitative and quantitative research methods, selecting the most appropriate method depending on the requirements. Significant experience of planning and conducting research that considers the diversity of users, keeping in mind access needs and the ethical nature of research. Extensive experience and proven track record of generating new and useful insights for a project team to leverage, ensuring where relevant that the insights influence decisions. Experience of communicating insights from research to project teams and wider stakeholders or clients, to inform their decisions and make actionable recommendations. Why do we need a User Researcher like you? As a User Researcher, you will put user needs at the centres of our thinking as we improve our systems for millions users. You'll be planning and designing research programmes that will inform the products and services we develop. You'll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations. We need a champion of user-centred design and core research principles. You'll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery. You'll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle. Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £46,547. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Role: User Reacher Rate: Inside IR35 Location: Hybrid - will be expected to be onsite 2 days a week - that could be London; Manchester or on client site in Newcastle Duration: 6 months initially 5 Years UK Residency Required Role Description The User Researcher will work within the agile scrum team to define, plan and conduct user research with the goal of building team empathy needed to create positive outcomes and experiences for users - both internal users and external users. They will take a lead on scoping, planning, conducting and analysing the research by creating research plans, protocols and activities using qualitative quantitative or mixed-method approaches. They will analyse and synthesise research findings to translate insights into user needs and opportunities, communicating compelling user insights to the product owner, team and wider stakeholders. They will contribute research findings to enable evidence-based product and design decisions and will champion the user to ensure that the product delivers Skills UK National with minimum 5 years residency Experience of planning scoping conducting, analysing and communicating user research throughout the Agile product development lifecycle. -Experience of qualitative user research methods including usability testing ethnographic observation interviews surveys contextual inquiry and focus groups. -Experience of working within an Agile scrum team, working across Designers, Product Owners, Developers and other Researchers to prioritise research opportunities to support the roadmap in a fast-paced rapidly changing environment. Able to demonstrate the ability to translate research findings into specific prioritised recommendations to improve product designs. -Gov experience, GDS experience, 5 years + UR experience, discovery & early stage research / phases as well as task based user research and later stages (more established products) LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

*SC CLEARED AND 3 DAYS ONSITE IN NEWCASTLE-UPON-TYNE** Job Description: A user researcher plans, designs and carries out research activities with users to get a deep understanding of the people using or delivering a service. They will ensure this insight is used to inform policy and proposition as well as service, content and interaction design. User researchers will be able to demonstrate the following skills: * Plan and design user research programmes, testing both high level concepts and specific aspects of the services as it is designed and developed. * Previous experience of user research or appropriate experience of other fields of research. * Demonstrable knowledge of a number of research methods relating to users and/or customers of a service. * Experience of conducting contextual and discovery phase research. * Proven experience of both quantitative & qualitative analysis of research data. * Worked in different phases of user research - Discovery, Alpha, Beta, Live phase. * Experience in user centred design practices and knowledge of how to embed them into an agile workflow. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Understanding problems and designing solutions • Translate user and business needs into impactful designs and experiences. • Think big picture, focus on solving whole problems, not just screen-level details. • Create and validate storyboards, user journeys, service maps and process flows to tell compelling user stories and clearly communicate design ideas. • Use insights and evidence from research to explain your design decisions. Working collaboratively • Collaborate with multidisciplinary teams, including user researchers, product managers, delivery leads, developers and GIS specialists. • Facilitate regular design workshops and collaborative sessions to solve problems together. • Champion user needs and inclusive design across the organisation. Prototyping and testing • Design and build interactive prototypes. • Plan and conduct usability testing with users. • Iterate designs based on feedback and evidence from research. Design system and implementation • Contribute to and help maintain the UKHO Design System. • Ensure consistent, user-centred design patterns are used across Admiralty products and services. • Work closely with developers to ensure your designs are clearly communicated and implemented as intended. Staying current • Keep up to date with trends and best practice in interaction design and the wider digital landscape.

The End User Compute and Collaboration (EUC&C) team is a multifaceted group responsible for various critical functions within the organisation. The EUC&C team plays a vital role in enhancing the organisation's digital presence and improving collaboration and communication across various departments. Their efforts ensure that end-users have the tools and support they need to work efficiently and effectively. The Collaboration Engineering team designs, delivers, and supports services built upon the full suite of E5 licensed products under M365, Power Platform and Azure. They offer tailored support, training, and promote the benefits of M365 tools through a Digital Champions community. As a Lead Technical Architect, you will proactively shape and deliver infrastructure and technical solutions across multiple projects or teams. You will ensure solutions align with the wider enterprise architecture and strategic goals, leveraging modern technologies to drive innovative outcomes. Collaborating with a range of stakeholders including senior leadership, cross-functional teams, and external partners. You will balance near-term delivery with long-term scalability, security, and maintainability. You will define and evolve technical roadmaps, advise on strategic technology investments, and identify opportunities for continual improvement. Through clear, concise communication, you will secure buy-in for architectural initiatives and mentor junior architects to foster a high-performing architecture community. By evaluating emerging trends, incorporating lessons learned, and championing best practices, you will keep the technical estate flexible and future-proof, positioning the organisation for ongoing success. Person specification Key Responsibilities : Define and maintain enterprise-wide technical strategies, roadmaps, and architectures aligned with broader business objectives. Oversee design reviews, incorporating “Secure by Design” principles and compliance with architectural governance. Coordinate with cross-government teams and external partners to ensure cohesive, integrated solutions. Drive digital innovation by evaluating emerging technologies, embracing best practices, and championing continuous improvement. Mentor and coach architects, fostering a culture of collaboration and technical excellence. Facilitate the design and delivery of complex systems, ensuring performance, reliability, and security requirements are met. Lead multiple projects, collaborating with stakeholders to address risks, budgets, and timelines. Evaluate outcomes and integrate lessons learned into future strategies, enabling sustainable, long-term solutions.

Our client is an international IT Service Provider who require a Tech Bar End User Support Analyst to support one of their key customers in Macclesfield. START: ASAP DURATION: 3 MONTHS LOCATION: MACCLESFIELD ROLE: Tech bar end users support * The desire to achieve and maintain the highest level of customer experience at all times. With proven experience of providing face to face customer support. * Excellent communication skills to work with IT support group and keep customers informed. * Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods. * Proven desktop support knowledge and expertise specifically for Windows 10 operating systems, Office 365, MS Intune and Lenovo desktop and laptop hardware. * Knowledge and expertise in supporting Apple Mac OS and iOS software desirable. * Experience in setting up and deploying mobile devices is desirable. * Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook and Teams. * Experience in the use of cloud based storage solutions such as MS OneDrive and Box. * Knowledge of client antivirus software within an enterprise environment. * Aware of the importance of asset management and their role in updating asset inventory details. * Knowledge and experience of ServiceNow is desirable. * Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's workspace. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.