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Elevate your potential with CGI, a global technology service provider and premier business consultancy recognized by Forbes Magazine as a top 100 employer. Our mission is rooted in evolution, excelling in intricate challenges. Collaborating directly with our clients, we employ innovative technologies to revolutionize, empower, safeguard, and deliver critical mission systems. CGI is a leading provider of ground segment software and IT for space missions. We support some of the most advanced satellite systems in the world, designing and supporting ground segment command and data processing systems, as well as network architecture. This is an opportunity to join a growing team supporting the development of operational mission-critical systems. We are looking for an architect, who has an existing background in Communications or Space Technology, to support ground segment software and network solutions developed with our SatCom customers. Our solutions cover network management, operations support, and mission planning, often using cutting edge optimization techniques. This role will be hybrid, based in Leatherhead, Reading, London, Bristol or Leicester as base-office. Some short trips to Europe may be required for customer meetings. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

IT Operations Platforms and Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk – ideally from within the banking or insurance sector. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size, the role requires the functional capability and proficiency to technically augment the team capabilities (when required) and have a detailed knowledge of technical IT support roles/services as a requirement, across multiple technical areas. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. The Client is a financial organisation based in the City of London. This is a hybrid position with 3 days in the office. Must have a Bachelor's degree in IT or similar. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

IT Support Engineer £30,000 - £40,000 + Bonus + Training Godalming, Surrey (Office Based) Are you coming from a 1st/2nd Line IT Support, IT Engineer or Technician background, with experience supporting Microsoft environments, and looking for a role where you can broaden your technical skills? This is an opportunity to join an established, specialist business in a varied, hands-on role covering IT support, systems administration, cloud infrastructure and technical support. Alongside supporting users across the business, you'll work with customers and distributors to troubleshoot software and technical issues with the company's products. You'll also work as part of a small team supporting Microsoft 365, Entra ID, Active Directory and Intune, while gaining exposure to the company's ongoing move towards cloud and hybrid infrastructure. This is a great opportunity for someone with a solid IT support foundation who is keen to keep learning and move beyond a traditional support role and gain exposure to different technologies and the chance to take on infrastructure and technical projects as your experience develops. The Role: *Provide IT support to users across the business *Support Microsoft 365, Windows and user administration *Assist with cloud and hybrid infrastructure *Support customers and distributors with technical queries *Office based in Godalming The Person *1+ years' of commercial experience in IT support or systems administration *Experience supporting Microsoft environments *Strong troubleshooting skills across hardware, software and networks *Keen to develop systems administration and cloud infrastructure knowledge *Comfortable supporting both internal users and external customers *Based within a commutable distance to Godalming Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Helpdesk and Desktop Support Analyst Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market data products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Root cause analysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future. Do send your CV to us in Word format along with your salary and availability.

Software Developer Overview * The Software Developer will design and develop highly available, scalable solutions supporting enterprise storage platforms within a global financial services environment. * Develop in-house applications covering storage provisioning, monitoring, alerting, auditing, inventory and preventative maintenance. * Work across software development, infrastructure automation, storage technologies and Linux environments while integrating solutions with third-party technologies. * Collaborate with global technical teams and stakeholders to understand requirements and deliver effective technical solutions. Software Developer Responsibilities * Design and develop scalable applications using Python and/or Perl. * Develop tools for storage provisioning, monitoring, alerting, auditing and inventory management. * Build solutions supporting problem management, capacity management and preventative maintenance. * Integrate enterprise storage solutions with third-party technologies and platforms. * Support storage virtualisation, automation and software-defined storage solutions. * Follow SDLC best practices across large-scale software development projects. * Troubleshoot issues across operating systems, networks, applications and storage infrastructure. * Work with customers to understand requirements and articulate appropriate technical solutions. * Contribute to infrastructure automation and observability initiatives. Software Developer Skills and Experience * Strong software development experience using Python and/or Perl. * Proven experience applying SDLC best practices within large software development projects. * Strong Computer Science fundamentals. * Object-Oriented programming and SQL knowledge would be advantageous. * Enterprise Linux experience, particularly RHEL, would be highly desirable. * Knowledge of enterprise storage technologies including Fibre Channel, iSCSI, SCSI, NFS, CIFS, Object Storage, RAID and distributed storage would be advantageous. * Understanding of storage virtualisation, provisioning, performance and capacity management. * Kubernetes, OpenShift, Docker or containerisation experience would be beneficial. * AWS, Azure or Google Cloud experience would be advantageous. * Strong troubleshooting skills across operating systems, networking and storage. * Experience with NetApp, IBM Spectrum Scale, HDS, EMC, Brocade SAN or Veritas technologies would be beneficial. * Strong communication, organisation and prioritisation skills. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Service Desk Agent 24/7 Must have an Active DV Clearance Service Desk Agent 24/7 Responsibilities Provide technical support across Microsoft products, operating systems, networks, applications and PCs. Diagnose and resolve customer incidents and technical enquiries within agreed timescales. Take ownership of customer problems and escalate complex issues to appropriate technical teams. Follow established service management processes and accurately document actions and resolutions. Maintain service levels and ensure customer expectations and SLAs are achieved. Support more complex escalations and unexpected technical problems. Monitor service performance through reporting and analysis. Maintain Known Errors, Workarounds and fixes within the knowledge database. Identify opportunities to improve service delivery and existing support processes. Share technical knowledge and effective resolutions across the Service Desk team. Service Desk Agent 24/7 Skills and Experience Previous Service Desk, IT Support or technical support experience. Experience supporting Microsoft products, operating systems, networks, applications and PCs. Strong technical troubleshooting and problem-solving skills. Experience working within structured service management processes and SLA-driven environments. Ability to take ownership of incidents through to resolution or appropriate escalation. Strong customer service and communication skills. Ability to remain effective when working under pressure. Strong team-working skills with the ability to demonstrate initiative and personal ownership. Experience documenting technical resolutions, Known Errors and Workarounds. Willingness to work fully onsite in London on the required 24/7 rotating shift pattern. To apply, please send your CV by pressing the apply button. Due to high volume of applications, only shortlisted CVs will be contacted. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Solutions Architect Our Client is a leading global organisation with offices in Central London. They are looking to recruit a Solutions Architect with at least 10 years hands-on expertise as a Solutions Architect. The key purpose for the position is to manage the applications and technology in the company. This includes Integrating products Managing Data Identity Management systems and software Enhancing existing applications Must have an excellent understanding of networks and infrastructure Must have excellent knowledge of the Azure environment and Office 365. This is key position with high levels of responsibility. The Client is based in Central London. This is a 6 month assignment initially. The rate is negotiable but will be circa £500 pd to £700 pd. Do send your CV to us in Word format along with your rate and availability.

Job Title: Senior Infrastructure Engineer Location: Liverpool City Centre HQ Salary: £50,000-£58,000 per annum depending on experience Job Type: Permanent, Full Time Here at Acorn we are looking for a passionate Senior Infrastructure Engineer to join us in Hands-on multi-disciplined technical support role within the IT infrastructure support and 3rd line escalation team. Within this team you will be supporting the Infrastructure Support Manager in driving delivery of robust, performant, resilient and recoverable infrastructure and systems, a mixture of on-premises and Azure. You will be supporting the technical development of the internal infrastructure team, maintaining infrastructure best practice and standards as well as ensuring all platforms are secure and meet all legislative compliance requirements. What you will be doing: You will be in a hands-on technical lead role within the infrastructure team, supporting the promotion of technical excellence and quality across the team and leading knowledge transfer. Use your expertise of classic infrastructure disciplines, technologies & best practices to drive the deployment and management of the on-premises infrastructure, ensuring all infrastructure assets and interfaces have appropriate monitors, alerts, backups and recovery plans in place. Although this role does not directly manage the Azure platform, it is expected that this role will manage aspects with the platform, requiring knowledge and close collaboration with the cloud platform team Use your experience to help the delivery of best-of-breed 3rd line support function, ensuring tickets and issues raised are managed efficiently and to expected quality, within SLA. Be continually aware of enhancements available within current deployed infrastructure solutions as well as any shifts in technology & enhancements benefitting the business. Work cross functionally with our Project, Development, Cloud Platform, and SecOps teams for new deployments, providing continual management and maintenance. Supporting the development of disaster recovery plans and maintaining operational resilience within the infrastructure remit. Lead technical evaluation of products within the infrastructure domain, participating in the deployment & implementation of the infrastructure technologies. Contribute to the technical design of best of breed infrastructure solutions, exploiting industry best practice. Work with the SecOps engineers to remediate any vulnerabilities identified within remit. About You: Critical Competencies: Minimum 4 years' Infrastructure experience, with minimum of 1yrs in a similar senior capacity or performing senior duties within a team of engineers with a support background. Excellent Active Directory and associated services skills Experience with broad variety of classic infrastructure disciplines & technologies; Network, Windows Server, Storage, Virtualisation, Security and Mail and associated services and functions Experience of team supervision, or mentoring would be an advantage. High level of knowledge with Office 365 suite of applications, security, and tools Excellent Microsoft Exchange skills, ideally in Hybrid solution Previous experience in designing and leading implementation of infrastructure solutions. Experience using infrastructure auto-deployment and scripting techniques; PowerShell, Ansible Experience of the development of design and documenting technical solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Working knowledge of ITIL What we are looking for: Network technologies; All LAN/WAN components, routing and protocols Windows Server and storage architecture solutions MS Exchange and messaging techniques and troubleshooting, ideally in hybrid setup An understanding of cloud computing platforms, principals, and services PowerShell or similar Scripting solutions Zero-trust solutions, VPN, SSO setup, PIM and MFA solutions Perimeter and Endpoint Security solutions, SWEG, Web Access, Anti-Malware config Microsoft Windows Server OS, updating, upgrading, Linux experience an advantage Backup & Recovery design and testing Mitigating infrastructure and operating system security vulnerabilities MS Office 365 platform support; SharePoint, OneDrive, Teams, Intune management Working within a ticket management system with SLA and KPI adherence Any certification or working experience supporting or implementing several of the infrastructure technologies listed below would be an advantage. Linux Server configuration and support MS SQL server and support Deploying and supporting cloud infrastructure, any platform an advantage Web application development techniques and tools, XML, .Net framework, and development lifecycle, to provide adequate support to the developer teams Jira helpdesk and confluence Terraform IaC deployments Remote Desktop RDS/AVD/VDI environments Supporting and securing Macbook devices IP Telephony design, implementation and/or support Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of; IT Manager, Senior IT Engineer, Network Manager, Senior Infrastructure Manager, IT System Manager, Senior System Engineer, may also be considered for this role.