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Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service growth opportunities. Shape IT strategies and roadmaps aligned to client needs and industry trends. Mentor service delivery colleagues and contribute to a high-performance culture. Process & Problem Solving Dig deep into root causes, streamline processes, and drive service innovation. Work cross-functionally to create smarter workflows and enhance client outcomes. Continuous Improvement Actively participate in workshops, training, and process reviews. Help design and implement service delivery best practices. Experience Required: Experience in a Service Delivery role (ideally in an MSP or multi-client environment). Experience in a leadership or managerial capacity. Proven ability to manage medium to large scale client environments (500+ users). Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

An exciting opportunity has arisen for an Infrastructure Architect to join a leading organisation based in Walsall. This role will provide infrastructure architecture and design for complex projects / programme whilst ensuring consistency with the companies EA, governance processes, principles and standards. This role will need someone with a broad experience of IT architecture to manage the high level design process and ensure that project designs fit with the businesses architecture strategy and roadmap. The Infrastructure architect will get involved in significant IT change programmes to lead the development of the technical architecture and manage the technology risks associated with the projects. The successful candidate will additionally provide 'pre-project' consultancy and advice to shape solutions and develop estimates, and will be called on to use their skills and knowledge to contribute to the development of enterprise architecture and technology standards and patterns This position is ideal for an ambitious professional with a strong background in IT architecture, looking to make a significant impact on complex projects and programmes. Responsibilities Included: Lead the development of all aspects of the technical architecture and design for complex change projects/programmes. Manage the high-level design process and ensure project designs fit with the company's architecture strategy and roadmap. Engage with business stakeholders and provide consultancy on technical solution options. Establish and maintain infrastructure roadmaps, including hardware, operating systems, and networking. Communicate technology designs to a variety of stakeholders, ensuring clarity and understanding. Experience: Five+ years of experience in at least two IT disciplines in a client/server or service-oriented architecture (SOA) environment, including technical architecture, network management, application development, middleware, database management or operations. Broad technical experience with an in depth understanding of application development & design, system integration, infrastructure. Proven experience of creating architecture designs using a formal architecture framework methodology - i.e. TOGAF / Zachman. Experience of working in a structured project environment. Experience of a regulated industry Exposure to business analysis or business strategic planning. Exposure to multiple, diverse technologies and deployment environments. Skills and Attributes: Proven experience in at least two IT disciplines in a client/server or service-oriented architecture environment Strong understanding of application development, system integration, and infrastructure Excellent written and verbal communication skills, with the ability to tailor messages to different audiences. Strong team player with good interpersonal skills, including teamwork, facilitation, and negotiation. Ability to translate business needs into technical solutions effectively. Benefits: Opportunity to work on significant IT change programmes and lead the development of technical architecture. Collaborative work environment with access to expert resources and external vendors. Professional development and training opportunities to enhance skills and knowledge. Competitive remuneration package and benefits. Flexible working arrangements to support work-life balance. (2 days a week on site in Walsall) If you are a talented Infrastructure Architect looking for a new challenge and the opportunity to contribute to exciting projects, please submit your CV for consideration. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

An exciting opportunity has arisen for an Operations Director to join a leading technology consultancy that specialises in delivering CRM and ERP solutions. This company is committed to providing exceptional service delivery and operational excellence, making it an ideal workplace for ambitious professionals looking to make a significant impact. The Operations Director will play a crucial role in leading service delivery, operational performance, and team leadership across core functions. The Operations Director will oversee all aspects of the company's delivery functions, ensuring consistent, proactive, and commercially strong services to clients while building scalable operations to support ambitious growth. It requires a strategic and commercially minded leader who can balance efficiency with innovation: driving operational excellence while identifying new service opportunities, especially in Managed Services, that strengthens value proposition and revenue streams. The role is ideal for someone who thrives on commercial leadership, scaling operations in businesses of £25-50m+ turnover, and enabling teams to deliver excellence without being bogged down in the details of day-to-day delivery. **Responsibilities Included** - Act as a key member of the leadership team, shaping strategy, growth plans, and operational investment. - Provide leadership to functional heads, setting strategic priorities, KPIs, and frameworks for each function. - Elevate the Managed Service offering to ensure it is proactive, value-adding, and commercially sustainable. - Monitor key delivery KPIs such as client satisfaction, utilisation, and profitability. - Implement scalable frameworks and processes to support growth and ensure compliance across all teams. **Skills and Attributes** - Proven senior operational leadership experience in a consulting, professional services, or tech delivery environment. - Strong commercial acumen with a track record of improving margin and scaling revenue. - Excellent leadership and people development skills, with the ability to inspire through functional leaders. - Familiarity with Microsoft Dynamics (BC/CRM) or similar ERP/CRM delivery environments is advantageous. - Comfortable in a growth-stage business, strategically focused and adept at balancing operational quality with commercial pressure. **Benefits** - A pivotal leadership role shaping operational and commercial growth. - Opportunity to design, scale, and innovate service delivery and managed services. - Hybrid working model promoting a collaborative, purpose-driven culture. - Competitive salary in the range plus benefits. - A supportive environment that encourages talent development and cross-functional collaboration. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Lead Solution Architect - £80K - £90K Hybrid working - Open to location (Some trips to midlands office) We are working with a forward-thinking organisation undergoing a significant digital transformation. They are looking to appoint an experienced Solution Design Lead to spearhead the design and implementation of enterprise-scale technology solutions. This is a high-impact role that requires a strategic thinker with deep hands-on experience in solution architecture, system design, and large-scale application development. The successful candidate will play a key role in shaping the organisation's technology landscape, working across internal teams and third-party providers to deliver value. They are specifically looking for someone who has personally led the development of large-scale applications from the ground up . You will be responsible for managing a Solutions Architect and eventually a small team of developers . The successful individual will also be expected to guide and mentor others while ensuring the delivery of robust, scalable systems. Key Responsibilities Lead the end-to-end solution design for complex business needs and strategic projects Design and oversee the delivery of custom-built applications, particularly where SaaS or third-party solutions are unsuitable Collaborate with stakeholders, business analysts, and delivery teams to ensure alignment with business and technical goals Work with technologies including D365, SharePoint, and Microsoft Fabric for data warehousing Maintain consistent architectural standards across multiple projects and initiatives Assess new technologies and vendors in line with the organisation's "borrow, buy, build" strategy Manage architectural trade-offs, balancing functional and technical requirements Contribute to ongoing architecture governance, quality assurance, and continuous improvement Experience needed: Proven experience leading the design and build of large-scale, complex applications Deep knowledge of architecture and systems design principles Hands-on experience delivering solutions across the Microsoft ecosystem (D365, SharePoint, Microsoft Fabric) Track record of working across SaaS, in-house builds, and third-party integrations Excellent communication and stakeholder management skills Experience managing small technical teams or mentoring technical professionals Comfortable operating across multiple projects and programmes simultaneously Please apply asap if interested - GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Location: Essex/Kent (Hybrid working) - Rate : £800 a day- Length : 6 months with likely extension An exciting opportunity has arisen for an Enterprise Portfolio & Vendor Manager to join a forward-thinking company that values innovation and excellence. This company is committed to fostering a diverse and inclusive work environment, making it an ideal place for ambitious professionals looking to make a significant impact. The role of Enterprise Portfolio & Vendor Manager is pivotal in ensuring that all software applications run smoothly and meet organisational needs, while also overseeing the entire application lifecycle from development to deployment. As an Enterprise Portfolio & Vendor Manager, the successful candidate will be responsible for managing the application portfolio, engaging with stakeholders, and ensuring compliance with organisational policies. This role is designed for a proactive individual who thrives in a dynamic environment and is eager to contribute to the company's success. **Responsibilities Included:** - Oversee the entire application portfolio, ensuring alignment with business strategy. - Establish and maintain governance frameworks for application management. - Collaborate with business partners and stakeholders to identify application requirements. - Identify, assess, and mitigate risks associated with applications. - Develop and monitor key performance indicators (KPIs) for the portfolio. **Skills and Attributes:** - Proven experience in portfolio and vendor management. - Excellent leadership and team management skills. - Strong analytical and problem-solving abilities. - Effective communication and interpersonal skills. - Familiarity with software development life cycle and Agile methodologies. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Solution Design Lead - £80K - £90K Hybrid working - Open to location (Some trips to midlands office) We are working with a forward-thinking organisation undergoing a significant digital transformation. They are looking to appoint an experienced Solution Design Lead to spearhead the design and implementation of enterprise-scale technology solutions. This is a high-impact role that requires a strategic thinker with deep hands-on experience in solution architecture, system design, and large-scale application development. The successful candidate will play a key role in shaping the organisation's technology landscape, working across internal teams and third-party providers to deliver value. They are specifically looking for someone who has personally led the development of large-scale applications from the ground up . You will be responsible for managing a Solutions Architect and eventually a small team of developers . The successful individual will also be expected to guide and mentor others while ensuring the delivery of robust, scalable systems. Key Responsibilities Lead the end-to-end solution design for complex business needs and strategic projects Design and oversee the delivery of custom-built applications, particularly where SaaS or third-party solutions are unsuitable Collaborate with stakeholders, business analysts, and delivery teams to ensure alignment with business and technical goals Work with technologies including D365, SharePoint, and Microsoft Fabric for data warehousing Maintain consistent architectural standards across multiple projects and initiatives Assess new technologies and vendors in line with the organisation's "borrow, buy, build" strategy Manage architectural trade-offs, balancing functional and technical requirements Contribute to ongoing architecture governance, quality assurance, and continuous improvement Experience needed: Proven experience leading the design and build of large-scale, complex applications Deep knowledge of architecture and systems design principles Hands-on experience delivering solutions across the Microsoft ecosystem (D365, SharePoint, Microsoft Fabric) Track record of working across SaaS, in-house builds, and third-party integrations Excellent communication and stakeholder management skills Experience managing small technical teams or mentoring technical professionals Comfortable operating across multiple projects and programmes simultaneously Please apply asap if interested - GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

IT & Data Systems Analyst / Permanent / Birmingham / Start - ASAP / £NEG We're on the lookout for someone who's part IT Support, part Data Analyst. You'll be the go to for supporting our clients internal IT function from troubleshooting laptops to spotting trends in performance data that help us improve operations, marketing, and beyond. This is a varied role where no two days are the same. You'll combine analytical skills with solid technical knowledge to deliver improvements across systems, software, and reporting. Key Responsibilities Keeping our business tech ticking: support, troubleshoot, and maintain Windows PCs, printers, mobile devices & AV equipment Issuing and managing IT equipment for new starters and leavers, keeping onboarding seamless Liaising with external IT suppliers and partners to ensure smooth service delivery Managing and maintaining key business systems (CRM, ERP, cloud tools) Collecting, cleaning, and transforming data for insights and reporting (hello, Excel & Power BI!) Supporting internal software projects: work with teams to specify and shape new solutions Providing training, guidance, and documentation to help teams use our systems effectively Experience Required Essentials: Data analysis or IT systems experience Strong Excel skills (pivot tables, formulas, etc.) Working knowledge of Power BI, CRM platforms, and general IT troubleshooting Experience of Windows systems, hardware, networking & user support Excellent communication skills Relevant IT qualification Desirable Familiarity with Prospect Soft CRM or Pegasus Opera ERP Basic SQL skills Experience in manufacturing environments Level 3 IT/Data apprenticeship or a degree in Computer Science, Info Systems, or Data Analytics How we measure success Your ability to uncover and present actionable data insights The stability and efficiency of our tech systems Your impact on onboarding, support, and cross-department collaboration Contribution to software improvements and automation At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence across Microsoft, AD, O365, Networking, and cloud infrastructure. Customer Relationship Management Lead regular service review meetings and act as the go-to contact for your portfolio of clients. Build lasting relationships by understanding each client's goals, pain points, and success metrics. Handle escalations like a pro and mitigate risks before they become issues. Data-Driven Reporting Monitor and report SLA metrics transparency is key. Create detailed service reports and forecasts to guide strategic planning. Keep documentation airtight and current. Collaboration & Growth Work alongside sales and solution architects to identify service growth opportunities. Shape IT strategies and roadmaps aligned to client needs and industry trends. Mentor service delivery colleagues and contribute to a high-performance culture. Process & Problem Solving Dig deep into root causes, streamline processes, and drive service innovation. Work cross-functionally to create smarter workflows and enhance client outcomes. Continuous Improvement Actively participate in workshops, training, and process reviews. Help design and implement service delivery best practices. Experience Required: Experience in a Service Delivery role (ideally in an MSP or multi-client environment). Experience in a leadership or managerial capacity. Proven ability to manage medium to large scale client environments (500+ users). Experience across Microsoft stack, networking (WAN, LAN, SD-WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Service Operations Manager About the Role Are you ready to lead IT service operations and champion excellence in reliability, performance, and user experience? We're seeking a Service Operations Manager to oversee our 1st and 2nd Line Support teams and ensure seamless IT service delivery across the organisation. As a senior leader in IT, you'll shape the direction of our support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. Vendor & Financial Management Manage relationships with third-party vendors to ensure SLAs are consistently achieved and systems are proactively managed. Monitor IT budgets and expenditures, identifying opportunities for cost savings while maintaining high service quality. Change & Asset Management Lead the IT change management process, ensuring changes align with business objectives and minimise disruption. Oversee hardware, software, and licensing compliance; manage effective on boarding and off boarding processes. Documentation & Compliance Maintain clear, comprehensive documentation of IT processes to ensure knowledge transfer and operational continuity. Ensure all IT operations comply with relevant security and regulatory standards. Skills & Experience Proven experience in IT Service Operations or Service Delivery Management ideally experience of setting up service environments from conception. Strong expertise in ITSM tools (such as Ivanti Neurons) and third-party vendor management. Demonstrated leadership, coaching, and team development abilities. Excellent problem-solving skills and a track record of stakeholder management. Experience managing IT budgets and driving cost optimisation initiatives. A passion for continuous improvement and innovation within IT service management. How Success is Measured System Availability: 99%+ uptime of critical systems. Service Performance: Measurable improvements in support efficiency and user satisfaction. Change Success Rate: Seamless and successful implementation of IT changes. Security & Compliance: Full alignment with industry standards and internal security policies. Who You'll Work With Senior IT Leadership Team Service Delivery Team, Service Desk, and wider IT colleagues Business Functional Leaders & Department Heads Key IT Suppliers & Third-Party Providers At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Job Role: We are looking for a forward thinking HR Automation Lead to drive innovation and efficiency across my clients HR operations. You'll be responsible for identifying automation opportunities, implementing smart solutions, and enabling seamless integration of tools that improve accuracy, speed, and consistency in people services. This role will work cross-functionally with HR, IT, and business leaders to modernise HR processes and enhance the overall employee experience. Key Responsibilities: Analyse current HR workflows to identify automation opportunities Design, test, and deploy automation solutions using platforms like UiPath, Power Automate, or other low-code tools Ensure all automation initiatives comply with GDPR, data security, and internal control standards Collaborate with IT and HRIS teams to ensure integration with existing systems Monitor and continuously optimise automated solutions Develop and maintain documentation, ensuring smooth knowledge transfer and process transparency Provide training and support to HR teams and end-users Contribute to medium to long term automation strategy planning Recommend best practices and drive adoption across teams Skills Required: Technical & Functional Skills Hands-on experience with automation platforms (e.g., UiPath, Power Automate, Automation Anywhere) Familiarity with low code/no-code platforms Strong analytical and problem-solving skills Understanding of HR processes and systems (e.g., Workday, Oracle, SAP SuccessFactors) Awareness of GDPR and data security best practices Experience integrating automation into broader IT systems Soft Skills Excellent communication and documentation skills Ability to engage and influence stakeholders at all levels Strong attention to detail and commitment to process excellence Comfortable working in cross-functional teams Desirable Skills & Experience: Project management or change management experience Scripting or coding skills (e.g., Python, JavaScript) Background in shared services or HR transformation projects Previous experience in HRIS optimisation and implementation What's on Offer Chance to work for a market leading organisation Competitive rate Hybrid working Outside of IR35 At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.