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IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

🚀 I'm Hiring - Freelance: IT Operations Manager 📍Based in Brussel (Hybrid model) I’m excited to share a great opportunity with one of our major clients in the digital services industry. They’re looking for an IT Operations Manager to lead their IT transformation across Europe. 🔍 Role Highlights Lead and mentor an international IT team Oversee infrastructure, operations, and system performance Drive efficiency, security, and best-in-class IT practices Manage vendors and optimize IT budgets 🎯 Ideal Profile 15+ years in IT operations & infrastructure management Strong technical background (systems, networks, cybersecurity) Proven leadership and communication skills Relevant certifications (ITIL, Security+, CCNA) are a plus

IT Operations Platforms and Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk – ideally from within the banking or insurance sector. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size, the role requires the functional capability and proficiency to technically augment the team capabilities (when required) and have a detailed knowledge of technical IT support roles/services as a requirement, across multiple technical areas. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. The Client is a financial organisation based in the City of London. This is a hybrid position with 3 days in the office. Must have a Bachelor’s degree in IT or similar. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Superviser les activités du Security Operations Center (SOC) et assurer la qualité des opérations de détection et réponse aux incidents. Définir et mettre en œuvre les processus opérationnels liés à la sécurité (gestion des alertes, escalades, reporting). Coordonner les équipes internes et prestataires externes (SOC, CSIRT, fournisseurs). Piloter les projets d'amélioration continue : intégration de nouvelles technologies (SIEM, EDR, SOAR). Assurer la conformité aux normes et réglementations (ISO 27001, NIS2, DORA). Produire des indicateurs de performance et présenter les résultats aux instances dirigeantes.

. Overall Purpose of Role Responsible for ensuring the accuracy, integrity, and availability of asset-related data across the organisation. Supports asset lifecycle management, compliance, and operational reporting to enable effective decision-making and adherence to regulatory and audit requirements. Key Accountabilities Maintain accurate and consistent asset records across systems. Implement and monitor data governance frameworks for IT assets. Analyse asset utilisation, lifecycle trends, and inventory data. Produce regular reports on asset performance, compliance, and cost optimisation. Support forecasting for asset procurement, refresh, and disposal. Assist in managing asset-related incidents and changes. Ensure asset management processes comply with internal and external standards. Provide documentation and evidence for audits and regulatory checks. Skills & Experience Strong analytical and problem-solving skills. Proficiency in SQL, Excel, and asset management tools (e.g., ServiceNow, SCCM). Understanding of IT asset lifecycle and configuration management. Familiarity with data governance and compliance standards. Excellent communication and stakeholder engagement skills. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

About the Client · A European consumer brand group operating in Pet Food (pet supplements) and Beauty/Wellness. · Amazon is the core revenue driver : · Majority of total turnover via Amazon · Operating fully in Seller Central (3P) · Several millions of € yearly Amazon ad spend · Heavy focus on logistics, pricing, Buy Box, SEO, and retail media performance Mission · Reporting directly to the Head of Europe, you will take full ownership of Amazon performance across multiple markets (mainly UK, DE, FR). · Key responsibilities: · Lead Amazon sales strategy & performance across Europe · Analyse data, identify growth levers, run tests & optimise continuously · Drive operations in Seller Central (3P): logistics, pricing, availability, catalogue · Oversee Amazon Advertising (SP, SB, SD, DSP) — ideally hands-on to parameter (or pilote a media agency) · Use tools such as Pacvue, Helium10 · Manage 1–2 team members (analytics + ads) · Act as strategic right-hand to the European head Profile · Bilingual English (true top proficiency) · Expert in Amazon Seller Central (3P) — both strategy & execution · Strong Amazon Ads knowledge (SP, SB, SD, DSP, Pacvue) · B2C / FMCG / consumer brand background · Entrepreneurial mindset; “lives and breathes Amazon” · Track record scaling brands via Amazon · Data driven, ability to try new things, ultra motivated to boost sales Logistics · Start ASAP · Until end of February (8/12) · Part-time to full time (at least daily involvement) · Preferred location: UK / London; open to Europe (Paris office available) · Day rate: €750

IT Infrastructure Operation s and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

IT Operation s Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years, Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key - 3 party operational infrastructure vendor management - i.e management of managed service partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy tech to Azure knowledge/experience, Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Vous avez un profil senior en systèmes d'information et cherchez un rôle stratégique, au cœur des enjeux métiers ? Dans un contexte de transformation digitale, nous recherchons un IT Business Partner expérimenté , capable d’agir comme référent SI auprès des domaines fonctionnels Logistique , en interface directe avec la Direction des Systèmes d’Information. Vous rejoindrez en CDI un grand groupe du domaine de la société, présent à l'international et plusieurs milliers de collaborateurs sont présents au sein d'un des leaders sur son marché. Vos responsabilités clés Véritable interlocuteur stratégique des directions métiers et pivot du bon fonctionnement du SI sur votre périmètre, vous?: Pilotez la relation avec les directions métiers : vous anticipez les besoins, accompagnez leur formalisation, et garantissez leur alignement avec les priorités du SI. Structurez et sécurisez les projets IT : cadrage, pilotage des ressources internes/externes, gouvernance, maîtrise des risques et des budgets, jusqu’à la mise en production. Assurez la cohérence et la conformité du système d’information dans le respect des normes (SOX, 21 CFR Part 11…). Animez une équipe interne de chefs de projets , et contribuez activement au développement de leurs compétences. Alimentez la vision stratégique IT , en contribuant aux feuilles de route SI, à la cartographie applicative et à la documentation fonctionnelle. Apportez une hauteur de vue sur les outils , en challengeant les besoins et en valorisant l’existant lorsque pertinent. Ce poste est pour vous si… - Vous avez 10 à 15 ans d’expérience en gestion de projets IT, avec une solide base technique. - Vous avez déjà agi en interface directe avec des équipes logistiques et opérationnelles , dans un rôle de conseil, de pilotage ou de transformation. - Vous souhaitez passer un cap managérial ou approfondir vos responsabilités d’encadrement. - Vous êtes à l’aise dans des environnements opérationnels, agiles, avec des circuits de décision courts . - Vous parlez anglais couramment et êtes capable d’échanger au sein d’un groupe international. - Vous êtes certifié Prince2 ou équivalent (souhaité), et maîtrisez les méthodologies projet classiques ou agiles. Ce que vous y trouverez - Un rôle central dans la transformation SI d’un groupe leader sur son marché. - Une culture d’entreprise très humaine et directe , où l’IT est au cœur des décisions business. - Une exposition au COMEX et un fonctionnement

En tant que Head of Operations - H/F, vous jouerez un rôle clé dans l’optimisation et la supervision des opérations au sein de notre département Commerce et Développement International. Vos principales responsabilités seront : • Piloter et coordonner les activités opérationnelles quotidiennes pour assurer la performance et la qualité des services. • Développer et mettre en œuvre des processus efficients alignés avec la stratégie de l’entreprise. • Superviser les équipes opérationnelles et favoriser leur montée en compétences. • Collaborer étroitement avec les autres départements pour garantir une synergie optimale. • Suivre les indicateurs clés de performance et proposer des axes d’amélioration. • Gérer les projets transversaux liés au développement international et à l’expansion commerciale.

Role Overview This pivotal position is focused on overseeing and maintaining the company’s electric vehicle charging network to ensure it operates reliably and efficiently. The role involves monitoring system performance, interpreting operational data, managing maintenance and change activities, and providing continuous support to maintain a 99% uptime target in line with public charging standards. Main Duties & Responsibilities Reporting to the Network Operations Manager , the successful candidate will: Network Oversight: Manage and coordinate fault reports across the charging infrastructure, ensuring effective tracking, prioritisation, and resolution of technical issues. System Performance: Continuously observe site performance metrics, analysing data to detect patterns and take corrective action when performance deviates from targets. Maintenance Coordination: Oversee scheduled and unscheduled maintenance, working closely with service partners to ensure timely and compliant delivery of works. Incident Resolution: Identify, troubleshoot, and resolve network faults, ensuring incidents are logged, investigated, and closed efficiently. Change Implementation: Support the introduction and validation of system or process changes across the charging network. Record Keeping: Maintain detailed documentation for incidents, maintenance activities, and configuration changes within the internal tracking system. Escalation Handling: Escalate complex or unresolved problems to relevant teams or suppliers when necessary. Knowledge Management: Contribute to developing and updating internal documentation to capture recurring technical issues and best-practice resolutions. Project Involvement: Provide operational support for optimisation initiatives, including rollout of new monitoring or asset management tools. Supplier Liaison: Communicate with contractors and third parties to ensure progress on open actions and adherence to agreed service levels. Reporting & Analysis: Generate and interpret regular performance and trend reports (e.g., via Power BI) to identify risks, inefficiencies, or opportunities for improvement. Customer Focus: Champion initiatives aimed at improving customer experience and increasing utilisation of the charging network. Company Growth Support: Contribute positively to the company’s evolving operations and promote a collaborative, forward-thinking culture. Skills & Experience Required Technical Knowledge: Familiarity with network communication standards (such as OCPP or OCPI) is beneficial, along with an understanding of ITIL principles in incident and problem management. Fault Diagnosis: Capable of identifying and resolving fundamental network or hardware issues. Analytical Ability: Strong analytical and organisational skills, with the capacity to interpret data and manage multiple priorities effectively. Communication: Excellent written and verbal communication skills; confident when engaging with technical and non-technical stakeholders. Customer Orientation: Committed to delivering a high standard of service Technical Tools: Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Power BI. Continuous Improvement: Keen to identify and implement process and performance improvements within the operational environment.

Contexte Garantir une expérience client fluide et performante grâce à l’intégration des technologies et à l’expertise des équipes. Le périmètre inclut les sites e-commerce, l’application mobile, une marketplace et un site de seconde main, en France et à l’international. Objectif du poste Assurer la qualité de service et la performance opérationnelle des systèmes en pilotant une équipe d’ingénieurs support, en collaboration avec les équipes de développement et les métiers. Responsabilités principales Organiser et prioriser les activités RUN : supervision des alertes, incidents et problèmes. Être le point de référence pour les diagnostics, impacts et résolutions des incidents. Piloter et accompagner l’équipe OPS sur les aspects techniques et fonctionnels . Collaborer avec les équipes de développement pour intégrer les activités RUN et anticiper les impacts en production. Rédiger et maintenir la documentation : procédures, REX, guides de résolution, etc. Mettre en place et standardiser les pratiques OPS et la qualité de service, en suivant les KPIs et en proposant des améliorations. Évangéliser la culture de la qualité de service auprès des équipes métiers et techniques. Intervenir dans l’analyse et la résolution des incidents majeurs, en coordonnant les ressources et la communication associée. Assurer le rôle de relais opérationnel du Service Manager. Challenges à relever Garantir une qualité de service optimale pour les clients et les collaborateurs internes. Maintenir un haut niveau de réactivité face aux incidents et alertes. Anticiper les risques et améliorer la fiabilité des plateformes en production. Coordonner efficacement avec les équipes de développement pour intégrer les contraintes RUN dès la phase Build. Standardiser, automatiser et optimiser les pratiques OPS pour gagner en efficacité, robustesse et résilience. Promouvoir la culture qualité et fiabilité auprès des équipes métiers et techniques. Participer activement aux situations de crise. Enjeux & bénéfices Contribuer à la vision et la transformation de l’entreprise. Jouer un rôle clé dans la fiabilité des systèmes et l’expérience client. Développer ses compétences en leadership , gestion des incidents et culture DevOps. Collaborer avec des équipes transverses (OPS, Dev, Métiers, Sécurité). Bénéficier d’une liberté d’action et pouvoir proposer des améliorations impactantes.

Nous recherchons un Operations Analyst spécialisé dans les activités liées au post-market processing . 🎯 Missions Dans le cadre de cette mission, vous interviendrez notamment sur : Le monitoring du payment/delivery des transactions traitées par les différents desks internationaux. La résolution des désaccords avec les counterparties et la coordination avec les équipes internes ( trade support , front offices , reconciliations , etc.). La gestion et la résolution des cash breaks . La communication quotidienne avec les équipes en charge des securities et des cash accounts . Les reconciliations nécessaires au suivi de l’activité ( internal & external breaks monitoring ). La participation active aux business projects , aux évolutions de processus et aux initiatives organisationnelles. La contribution aux activity monitoring reports .

The Deputy Director of IT Service Operations provides strategic leadership and operational oversight across Ofgem’s enterprise IT services and equipment, ensuring the delivery of resilient, secure, and user-centred digital services that enable the organisation’s regulatory mission. {subject to consultation, role may be renamed Deputy Director of IT and Estates Service Operations with aspects in this section amended accordingly to incorporate estates management} This role is pivotal in embedding a service-centric culture across the Digital, Data and Security Services (DDSS) directorate, translating delivery rigour, ITIL-aligned practices, and continual improvement into tangible service outcomes aligned with Ofgem’s strategic priorities. The Deputy Director leads four core capabilities: Service Design and Transition, Service Management, Service Desk, and End User Computing (EUC). A key focus is on the leadership of the EUC function, ensuring that employees have seamless, secure, and high-performing access to the tools and technologies they need. This includes driving the strategic roadmap for EUC, modernising the digital workplace, and enhancing user experience through innovation and proactive service improvement. The role spans both operational excellence—such as incident resolution, change and release governance—and strategic leadership of enterprise-wide transformation initiatives. It requires a forward-thinking approach to planning and evolving the live service portfolio, with a strong emphasis on continuous improvement, stakeholder engagement, and measurable value delivery.

Votre Rôle et l'Environnement En tant qu'Ingénieur/Spécialiste IT Operations, vous serez un pilier central de l'équipe technique, garantissant la stabilité, la performance et la sécurité de l'infrastructure informatique. Vous travaillerez dans un environnement dynamique et international, nécessitant une maîtrise professionnelle de l'anglais pour interagir avec des équipes, des fournisseurs et des documentations techniques à l'échelle mondiale. Missions Principales (Key Responsibilities) Gestion et Maintenance (Operations & Maintenance): Assurer le maintien en condition opérationnelle (MCO) des systèmes (serveurs, réseaux, stockage, virtualisation) dans un environnement on-premise et Cloud (AWS, Azure, Google Cloud) . Surveiller l'infrastructure 24/7 (ou pendant les heures d'ouverture) à l'aide d'outils de monitoring (Nagios,Prometheus,Grafana, etc.) et répondre aux alertes. Gérer les sauvegardes (backup) et les plans de reprise d'activité (DRP - Disaster Recovery Plan). Support et Résolution d'Incidents (Incident & Problem Management): Diagnostiquer et résoudre rapidement les incidents techniques de niveau 2 et 3. Documenter les résolutions et participer à l'analyse des causes profondes (Root Cause Analysis - RCA) pour prévenir les récurrences. Projets et Amélioration Continue (Projects & Improvement): Participer à l'installation, la configuration et la mise à niveau de nouvelles infrastructures et applications. Contribuer à l'automatisation des tâches récurrentes (scriptingShell,Python,PowerShell) et à l'approche Infrastructure as Code (IaC) . Mettre en œuvre les politiques de sécurité (patching, gestion des accès, pare-feu). Communication et Documentation (Communication & Documentation): Rédiger la documentation technique (procédures, schémas) en anglais. Interagir quotidiennement en anglais avec les équipes internationales et les fournisseurs.

URGENT ❗❗❗ ❗❗❗ ANALYSTE CERT❗❗❗ ILE DE FRANCE❗❗❗ Je suis à la recherche d’un(e) ANALYSTE CERT pour l’un de mes clients grands comptes. ✅ Statut : Freelance / Portage salarial ✅ Démarrage : Janvier 2026 ✅ Localisation : ILE DE FRANCE ✅ Durée : 6 mois renouvelable (Longue durée) ✅ Télétravail : 2-3 jours/semaine Missions : ✅Réponse aux incidents ✅CTI ✅Audit ✅MCO