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Strategic Leadership & Vision Define and execute the multi‑year strategy for the Tax and Benefits Platform, aligning it with HMRC’s operational and policy goals. Drive innovation and “Big Thinking” across SAP Technology, Sovereign Cloud, and SAP S4/HANA migration and alignment. Unify platform services across Cloud and Integration landscapes to increase speed‑to‑market while maintaining security and reliability. Technical Oversight & Delivery Act as the accountable owner for the Enterprise Tax Management Platform (ETMP), ensuring technical services meet organisational and user needs. Oversee platform performance, lifecycle management, patching strategies, and the security of BAU services. Lead complex migrations and technical service designs, bridging the gap between legacy systems and modern cloud architectures. Operational Excellence & Live Services Provide expert leadership of Live Services, ensuring high availability and robust performance for HMRC’s Critical National Infrastructure, including ETMP. Own and mature the Service Management strategy, including Service Transition and Live Operations processes. Enforce operational governance by managing SLAs/OLAs, leading high‑impact incident and problem management. Stakeholder & Supplier Management Influence at Executive Committee (ExCom), Director and Senior Leadership Team levels on complex technical issues and platform strategies. Oversee third‑party “Run” suppliers, ensuring contractual compliance, security audits, patching standards and business continuity exercises. Collaborate with cross‑government IT leaders to shape shared standards and strategic approaches. People & Practice Leadership Lead and develop diverse teams of service managers, platform engineers and operational specialists, fostering high performance and technical excellence. Drive alignment between Change Delivery, Techno‑Functional teams, Live Services and wider CDIO stakeholders to ensure seamless end‑to‑end service experiences.

IT Operations Platforms and Security Lead In summary the Client is looking to recruit an all-round individual with expert knowledge and hands-on experience of IT Infrastructure coupled with Security, Compliance & Risk Management You must have upwards of 10 years hands-on expertise in IT Infrastructure combined with Security and Risk – ideally from within the banking or insurance sector. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity of the estate, current transformation activities and team size, the role requires the functional capability and proficiency to technically augment the team capabilities (when required) and have a detailed knowledge of technical IT support roles/services as a requirement, across multiple technical areas. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. The Client is a financial organisation based in the City of London. This is a hybrid position with 3 days in the office. Must have a Bachelor’s degree in IT or similar. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

IT Infrastructure Operation s and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: The following is a summary of the key skills that the Client would like you to bring to the company. Global Enterprise level Infrastructure Management position for the last 5 years, Buy before Build mentality and demonstrable migration of Legacy VM based estates to SaaS and Azure Cloud services platforms, Global Operational team management experience (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key 3 party operational infrastructure vendor management - i.e. management of managed service partners as a team extension globally, as well as service/solution delivery partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy Infra tech to Azure knowledge/experience, Prior to the last 5 years in Enterprise Management of a global estate/user-base, a demonstrable technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £95K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

***SC CLEARED*** L1/L2 Operations Lead 6 Month contract initially + Extensions Based: Hybrid - 2-3 days onsite in Warwick Rate: £300 - £350 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for an L1/L2 Operations Lead to join the team. Key Responsibilities; * To support the Wintel and Linux operating system. * Strong knowledge on the Wintel/ Linux server and Azure infra-administration. * Server Administration (Windows/Linux): o Windows: Managing Active Directory, Group Policy (GPO), patching, and troubleshooting Windows Server. o Linux: Managing user access, file permissions, log analysis, system performance tuning, and basic scripting. * System Maintenance: Performing system backups, restoring data, applying patches, and managing storage. * Network Troubleshooting: Investigating, fixing, or configuring network connectivity issues. * Documentation: Updating SOPs, creating knowledge base articles, and documenting resolutions * Proficiency in Identity and Access management administration and manage Azure Virtual networks, Load balancers, Storage accounts, Firewall setup, Handle VM provisioning, resizing and decommissioning. * Proficiency in implementing SSL certificates on the application. * Knowledge on the patching and vulnerability remediation on the servers. * Knowledge on the Service Management, Change Management, Incident Management. * Software engineering fundamentals - work to build things that are easy to understand and maintain. Only introduce complexity when it is needed. * Self-improvement - looking to continuously develop, learn and teach new skills and contribute to high standards. Good to Have: * Basic understanding of Oracle, SQL and PL/SQL. * Knowledge on VMware and Hypervisor. * SCADA knowledge This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk Design of management systems and other tools: design of architecture, tech- nical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production environment Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commer- cial tools) Evaluation of quality and efficiency of operations by definition and implementation of metrics; periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations Training: knowledge at admin level and proven experience are required for one of the following tools: AppDynamics Dynatrace Icinga Splunk

Capability Business Operations Partner 6 Month contract initially + Extensions Based: Remote with a max of 2 days per week in Telford Rate: £250 - £290 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Capability Business Operations Partner to join the team. Key Responsibilities; Deliver the Practice's 6-12 month capability plan in partnership with TWFP, L&D, and HoP, focusing on training, certification, and strategic initiatives. Build value-driven relationships with external partners to support professional development. Define and support E&ET capability strategy for effective onboarding and career growth. Use GTD data to identify skills gaps and align bench talent with demand. Support budgeting and forecasting and lead community engagement through development platforms. Provide staffing insights based on individual capabilities and ensure new joiners are successfully onboarded into the Practice. Key Skills & experience: Work collaboratively with TWP, L&D, and the HoP to implement the Practice's midterm 6-12-month plan, with a strong focus on capability. Responsible for the delivery of training, certification, and conference plans to meet defined learning outcomes and KPI targets. Drive strategic capability transformation initiatives such as Academy and ELT programmes. External Partnerships Build and maintain relationships with external partners (e.g. APM) to maximise value and support professional development across the Practice. E&ET Strategy & Onboarding Define the capability strategy for E&ET to ensure smooth integration into the business and rapid productivity. Partner with the UK E&ET team to support career development, positive employee experience, and community contribution. Design effective onboarding approaches for new joiners (delivered by BOAs). Financial Management & Forecasting Support TWFP with budgeting, forecasting, and financial oversight of capability spend, ensuring alignment with strategic priorities. Data & Performance Insight Utilise GTD data and Skills KPI reports to monitor data quality, identify capability gaps, and implement targeted development plans. Provide performance insights to support capability reporting and feed into broader performance management. Bench & Staffing Support Work closely with the Staffing Partner to align bench talent with demand, supporting development and deployment based on skill needs. Offer capability insights to inform assignment decisions. Community Engagement Lead communications to the Practice community to increase engagement with development opportunities (e.g. VIVA, SharePoint) and support community-led capacity initiatives. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Operation s Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands-on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third-party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third-party vendors to deliver a high-quality Global IT services. Working in line with the Architecture defined IT principle of a "buy before build" environment, the individual will need to ensure that outsourced and cloud-based services are robust, cost-effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero-trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud-first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching and estate management via Intune Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience Software Defined Networking (Cisco, Meraki, Versa) Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign-On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third-party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost-effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Soft Skills & Mindset: Problem-Solving & Decision-Making: Capable of making informed decisions and resolving complex IT issues in a fast-paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non-technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security-first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years, Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget..) Key - 3 party operational infrastructure vendor management - i.e management of managed service partners, Migration of Legacy VM based estates to SaaS and Cloud services platforms, Legacy tech to Azure knowledge/experience, Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Business Operations Analyst 6 Month contract initially + Extensions Based: Remote with max - 2 days p/w onsite in Telford. Rate: £225 - £250 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Business Operations Analyst to join the team. The Business Operations Analyst will form part of the Practice's Business Operations Team supporting the day-to-day operations and may on occasion be required to deputize for the Business Operations Partner. They will support operations across various functional areas, implementing strategies to achieve organisational goals. They require strong communication skills to aid regular collaboration with our CDAs, the Bus Ops Hub and the PMO / BusOps practice SLT. Your responsibilities: Provide support in empowering junior team members through, Training, coaching, and mentoring for all aspects of the assigned roles to promote delivery of an all-rounded Business Operations service. Reward and recognition of junior members within the teams and sharing success with the broader Capgemini Business Operations and wider communities. Contribute to the Business Operations community on the Market Unit, driving the Business Operations agenda as part of the Practice - capability development, standards, tooling, innovation. Lead by example and promote role model behaviour in line with the Behaviour Blueprint for: Yourself, Within your Business Operations Team, Within your Practice, Within the SAP Community Be an advocate for change Represent the Practice area to ensure effective stakeholder and relationship management. Promote the Business Operations service and build relationships with stakeholders, taking account of their objectives and expectations. Understand dependencies and boundaries of responsibility between each group. Proactively seek improvements to all areas of the Business Operations service, managing implementations, and sharing best practices to ensure consistency across MU. Provide support, direction and guidance to the Practices stakeholders to ensure governance, control and monitoring mechanisms are effective and delivering value. Drive the enforcement of standards, processes, and procedures in line with UPM Methodology. Deliver Business Operations services and governance within assigned area(s) to help achieve overall targets agreed each year. Identify and/or develop processes and practices for the comprehensive and consistent management of project / program delivery in line with UPM and MU Standards. Follow and implement elements of the Practices communications plan. Identify and lead best practice for communications within the Practices. Ensure an effective and consistent RAID management practices are in place. Provide advice and support for RAID escalations and communication that adds value. Represent assigned area at MU level Risk Board. Support the strategic recruitment & resource management service to ensure all demand is identified and fulfilled. Enact and follow the Practices resourcing strategy. Provide advice and support for the business area that adds value. Ensure the consistent resourcing approach is maintained across the Practices. Assist new joiners through the onboarding process and inductions. Provide a consistent and accurate financial management service to ensure all costs, spend budgets and demand targets are appropriately forecasted, managed, reported, and communicated. Ensure alignment of demand and delivery forecasts, using tooling to bring such data points together. Ensure the Practices services are appropriately impacted, funded, and managed within budget. Ensure consistent and smooth review of monthly forecasting process is in place and all financial risks and issues communicated appropriately at the right level. Add value to the Practices in supporting, monitoring, and reporting which is tailored for the target audience. Ensure capacity plans are monitored and that people assigned to the Practice have accurate forecasts. Review, monitor and challenge (when necessary) the status of capacity plans for the local Practice Management Team. Provide sufficient reports to support the process of capacity planning Key Skills & Experience: Meet assignment objectives set within Get Success. Provide consistent application of the governance structure in place which is agreed, implemented, and understood by all parties. Deliver the communications plans in place actively led and driven by Business Operations. M Cycle output (M Review pack, Risk and Opportunities, Headcount). Update RAID log and process. Support with the delivery of the agreed resourcing and recruitment strategy. Maintain People Manager tree, where requested. Business Operations Analysts Supporting Practices to provide Business Operations services Workforce Planners Work with Business Operations Partners to support the Capability within Practices PMO Analysts/PMO Leads/ PMO Managers Providing Programme Office Support within Contract Delivery Areas Practice Leads Accountable for leading Practices Head of Profession Delivering strategy for their area of expertise Finance Business Partner Responsible for specific P&Ls Resourcing and Recruitment Business Partner Responsible for resource management and recruitment HR Business Partner Working with Practices to deliver against HR processes Business Operations Director Accountable of leading the community of Practices Business Operations Partners Business Operations Professionals supporting Practices to provide Business Operations services Telford, United Kingdom This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

IT Operations Manager - New York Our Client - a Global organisation is looking to recruit an IT Operations Manager to manage the US IT Operations based in New York. The primary role of the IT Operations Manager is to be responsible for managing the day to day operations of the US IT support teams and services, primarily in NY and LA. This role requires a solid communicator, with an outstanding customer service and people skills, across a diverse range of IT functions. This role is instrumental in the delivery of new innovative technologies, within the bounds of existing workstreams, as well as identifying opportunities to develop, pursue and maximise our IT functionalities. This includes all operational aspects of the delivery of user service support, application support, Infrastructure management for our US regions, with key emphasis on managing IT projects and stakeholders, including assuming ownership on behalf of IT engagements within various business functions. This role is key towards promoting and representing IT practices, and requires an in-depth knowledge of Apple MAC (IOS), and its supporting desktop applications. Equally essential is a solid understanding and technical awareness of user collaboration tools, desktop and mobile telephony, asset management tools, File sharing protocols, user permission, and a solid understanding of Microsoft Technologies namely Azure and O365. Key Responsibilities/Tasks: " Responsible for oversight, maintenance and upkeep of all key IT Infrastructure components based in our NY and LA offices. " Responsible for networking & connectivity, desktops, mobile devices, server hardware, video conference facilities, vendor and supplier management, including consolidation efforts towards cost reduction on all IT services / operations. " Responsible for monitoring and control of IT Services including underlying Infrastructure, to ensure operational optimisation. " Maintain oversight of US IT assets, with specific focus on cost/budget management. " Introduce OLA's to improve US IT service levels and expectations. " Support employees and their (Mac) OS X clients, incl. web-based systems " Support for Microsoft O365 suite, Adobe CS Suite (Photoshop, InDesign), CAD (SketchUp, Vectorworks). " Maintain all aspects of IT security systems, including system efficiency optimization. " Collaborate with IT colleagues to manage global application deployments, or updates to desktop or user applications. " Manage daily user related issues and/or risks and escalate as appropriate. " Provide timely report to Global Head of IT, and key stakeholders on progress of dedicated tasks, or on-going activities. Skills/Competencies Required: " Excellent leadership qualities, ability to engage with credibility, influence and effectively collaborate with business and technical staff. " Ability to define and elaborate on improvements and vision for the US regions " Assume ownership and maintain accountability for all IT related reports " Previous experience of managing multi region IT teams " Good level of knowledge for Enterprise technologies and processes " Apple MAC Certification an advantage. " Cisco Networking technologies " Virtualisation Technologies " Disaster Recovery Processes " Business Continuity Planning " Microsoft Office365 support essential. " MAC OSX Server Administration essential. " Adobe application support (Photoshop, Indesign etc), an advantage " Exposure to JAMF Mobile Device Management (MDM) an advantage. " Microsoft O365 support an advantage (Exchange, OWA) " Ability to report on and maintain robust backup practices. " Good documentation and analytical skills, with a passion for user satisfaction. " Mobile Device support (Iphones, Ipads and Macbook's) essential Note local travel will be required between various sites in the US. Occasional travel to other sites outside US may be required. Salary for this role will be in the range $80K - $120K pa. Please do send your CV to us in Word format along with your salary and availability.

Warehouse role Full time onsite Monday-Friday Barlboroguh 12 months contract £180 per day inside IR35 What I'll be doing - your accountabilities: * Liaising with the Maintenance Operations Manager and S&W Team Leader on controlling Unity and BT stock requirements. * Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. * Monitor and recommend training requirements, manufacturer and accreditations. * Develop close working relationship with peer groups, Service Desk, Field Engineering teams and other operational departments. * Pro-active in maintaining good levels of morale through effective communication. * A pro-active approach to resolving local issues within the team, escalating into the Maintenance Operations Stores and Workshop Team Leader and Maintenance Operations Manager where appropriate. Please send latest CV LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

ERP/WMS Operations Systems Specialist Poole, Dorset £35,000 - £40,000 + Bonus + Extensive Benefits Package This is an excellent opportunity for a systems specialist with a background in distribution or warehouse technology to drive a major business transformation. If you enjoy bridging the gap between software configuration and physical logistics, this role offers the chance to lead the implementation and long-term management of a group-wide ERP and WMS ecosystem. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this varied role, you will initially lead the gathering of functional requirements, translating warehouse needs into system specifications. You will manage the configuration of warehouse rules, labelling setups, and handheld device integrations. Post go-live, you will take full ownership of system administration and maintenance across all group facilities to ensure technology aligns with live workflows. The ideal candidate will be a proactive problem-solver who is comfortable being "hands-on" in the warehouse. You will have experience with ERP/WMS platforms (such as Acumatica or SnapFulfil) and a strong understanding of distribution environments. Your ability to configure systems and troubleshoot hardware integrations will be key to aligning IT capabilities with operational needs. This is a fantastic opportunity for someone with previous system support experience, working within warehouse operations, to act as the vital primary liaison between technical IT teams and operational staff. The Role: Lead requirement gathering and translate workflows into system specifications. Setup WMS rules, labelling systems, and handheld scanner integrations. Manage functional testing and lead User Acceptance Testing (UAT). Provide ongoing troubleshooting and system maintenance across all group sites. The Person: IT support experience within distribution, warehousing, or WMS consultancy. Strong grasp of warehouse processes, rules, and hardware integration. Familiar with ERP/WMS platforms; SQL or API knowledge is highly desirable. Ability to effectively bridge the gap between technical and operational teams. Reference Number: BBBH268120 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Project Manager with Digital Banking Operations and Artificial Intelligence AI We are seeking a Project Manager with Digital Banking Operations and Artificial Intelligence (AI) Projects experience to join our Client a bank based in Central London. This is a full-time role located in London, with flexibility for some remote work. As an AI project manager, you be responsible for overseeing and managing the implementation of AI projects within our digital banking operations. You will collaborate with cross-functional teams to define project goals, develop project plans, allocate resources, track progress, and ensure timely and successful delivery of projects. Experience and Qualifications Previous experience in project management, preferably within the banking or financial services industry Strong understanding of digital banking operations and Artificial Intelligence AI technologies Proven track record of successfully delivering complex projects on time and within budget Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams Strong problem-solving and decision-making abilities Knowledge of agile project management methodologies Experience with data analysis and reporting Ability to adapt to changing priorities and work well under pressure Project management certification (e.g., PMP) is a plus Bachelor's degree in a relevant field Areas to Consider 1. Customer Service Enhancement Chatbots and Virtual Assistants : Deploy AI-driven chatbots to handle routine inquiries, provide 24/7 support, and reduce wait times. Sentiment Analysis : Use AI to analyze customer feedback and sentiment from various channels to improve services. 2. Fraud Detection and Prevention Real-Time Monitoring : Implement AI algorithms to detect and flag unusual transactions in real-time. Predictive Analytics : Use machine learning models to predict potential fraud based on historical data and behavioural patterns. 3. Loan Processing Automation Credit Scoring : AI can evaluate creditworthiness more accurately by analyzing a wider range of data points. Document Verification : Automate the verification of documents submitted for loan applications, speeding up the approval process. 4. Personalized Banking Services Customer Insights : Leverage AI to gain insights into customer behaviour and preferences, allowing for personalized product recommendations. Marketing Campaigns : Use AI to target customers with tailored marketing campaigns based on their transaction history and preferences. 5. Risk Management Risk Assessment : AI can analyze market trends and economic indicators to provide early warnings about potential risks. Compliance Monitoring : Automate compliance checks and monitoring to ensure adherence to regulations and reduce the risk of non-compliance penalties. 6. Operational Efficiency Process Automation : Use robotic process automation (RPA) to handle repetitive tasks such as data entry, account reconciliation, and report generation. Workflow Optimization : AI can optimize workflows by identifying bottlenecks and suggesting improvements. Implementation Strategy Assessment : Evaluate the current state of digital banking operations and identify areas where AI can add value. Pilot Projects : Start with pilot projects to test AI applications in a controlled environment. Scalability : Ensure that AI solutions are scalable and can handle increasing volumes of data and transactions. Employee Training : Train staff on AI tools and their applications to ensure seamless integration. Continuous Improvement : Regularly update AI models and algorithms based on new data and evolving business needs. Challenges and Considerations Data Quality : Ensure high-quality data for accurate AI predictions and analysis. Regulatory Compliance : Stay compliant with financial regulations while implementing AI solutions. Customer Trust : Maintain transparency in AI-driven decisions to build and maintain customer trust. Integration : Seamlessly integrate AI with existing banking systems and processes. The main emphasis of this position to is harness the data from a variety of data tables at the bank and collate a Data Lake from which to extract a variety of AI reports to increase the banks customer strategy. By strategically implementing AI in these areas, a Digital Banking Operations Manager can greatly improve the efficiency, security, and customer satisfaction in digital banking operations. The position will be hybrid 3 days a week in the office. The salary is negotiable depending on experience but probably in the range £80K - £120K plus benefits. Do send your CV to us in Word format along with your salary and notice period.

At CGI, we help organisations make confident, informed decisions about cyber resilience. As our SOC Solutions & Cyber Advisory Lead, you will sit at the heart of our intelligence-led SOC services, shaping solutions that balance technical excellence with real-world business outcomes. Working directly with clients and internal experts, you’ll influence how services are designed, sold, and delivered, ensuring they are robust, scalable, and aligned to client risk and maturity. You’ll be trusted to lead with insight, encouraged to think creatively about service evolution, and supported by a collaborative culture that enables you to make a meaningful, lasting impact. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. If you thrive in high-tempo environments, understand the commercial and operational realities of multi-customer SOC delivery, and want to shape the next evolution of intelligence-led security operations, this role offers the autonomy, scale, and strategic influence to do exactly that. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Senior Dynamics 365 F&O Solution Architect Lisbon We are partnering with a leading global organisation to hire a Senior Dynamics 365 Finance & Operations Architect to oversee a large-scale, multi-country D365 environment. This is a strategic role with real influence over platform direction, architectural governance, scalability, and long-term evolution. You will operate at enterprise level, shaping how D365 F&O supports finance and operational functions across regions, while providing architectural leadership, product guidance, and senior stakeholder engagement within a highly integrated ecosystem. Key Responsibilities Own and govern the end-to-end D365 F&O architecture Design scalable solutions within a complex, customised ecosystem Define integration, security, and development standards Drive platform roadmap and adoption of new Microsoft capabilities Lead architectural reviews and mentor global teams Act as escalation point for high-impact technical challenges Ideal Background 10+ years with Dynamics AX / D365 F&O Experience in large, multi-entity, multi-region ERP landscapes Strong Azure integration knowledge Comfortable influencing C-level and enterprise architecture boards Strategic mindset with hands-on technical credibility Why Consider This? Enterprise-scale complexity - not a template rollout Real architectural ownership and influence Global stakeholder exposure Long-term platform evolution responsibility Competitive package and flexible working environment alongside the expert team This is an excellent fit for a senior D365 professional who wants to move beyond delivery and truly shape ERP strategy at global scale. If you're ready for this challenge, apply today!

On behalf of HSE, we are looking for an Applications Operations Engineer (Inside IR35) for a 8 week contract based Remotely. At the Health and Safety Executive, we believe everyone has the right to come home safe and well from their job. Our mission is to prevent work-related death, injury, and ill health. Our roots stretch back to 1833. The modern HSE is an independent regulator with a wide reach across many employment sectors. Using world leading science, we have helped protect millions of people from devasting injury and suffering through our diverse regulatory activities. We concentrate effort on the most serious risks, targeting industries with the greatest hazards, and sectors with the worst risk management record. We hold people to account where we have to, and we are firm but fair when using our legal powers. We also provide support to businesses through free guidance and advice tailored to business needs. By giving them the confidence to manage risks sensibly, we boost productivity, support the economy, and contribute to a fairer society. We work hard to help maintain an effective regulatory framework, playing our part in providing proportionate and accountable legal requirements. The world of work is always changing. We use science to understand these changes. And that understanding helps us all prepare for the workplaces of tomorrow... so Great Britain continues to be one of the safest and best places to work and do business. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance. As an Applications Operations Engineer, your main responsibilities will be: * Proven experience in Microsoft 365 administration and configuration. * Proficiency in PowerShell scripting for automation and configuration tasks. * Solid understanding of M365 security, compliance, and governance. * Experience in change management and delivering user-focused implementations. * Ability to analyze complex technical environments and design effective solutions. * Strong communication and collaboration skills to work with technical and non-technical stakeholders. Essential: * M365 experience * M365 administration experience * PowerShell experience Please be aware that this role can only be worked within the UK and not Overseas. Disability Confident As a member of the Disability Confident Scheme, HSE guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. Armed Forces Covenant HSE guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance. In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

ERP/WMS Operations Systems Specialist Poole, Dorset £35,000 - £40,000 + Bonus + Extensive Benefits Package This is an excellent opportunity for a systems specialist with a background in distribution or warehouse technology to drive a major business transformation. If you enjoy bridging the gap between software configuration and physical logistics, this role offers the chance to lead the implementation and long-term management of a group-wide ERP and WMS ecosystem. This company is a leading provider of essential products for businesses across various sectors. They specialise in delivering a comprehensive range of high-quality janitorial, catering, and packaging supplies, helping organisations maintain efficiency and hygiene in their operations. In this varied role, you will initially lead the gathering of functional requirements, translating warehouse needs into system specifications. You will manage the configuration of warehouse rules, labelling setups, and handheld device integrations. Post go-live, you will take full ownership of system administration and maintenance across all group facilities to ensure technology aligns with live workflows. The ideal candidate will be a proactive problem-solver who is comfortable being "hands-on" in the warehouse. You will have experience with ERP/WMS platforms (such as Acumatica or SnapFulfil) and a strong understanding of distribution environments. Your ability to configure systems and troubleshoot hardware integrations will be key to aligning IT capabilities with operational needs. This is a fantastic opportunity for someone with previous system support experience, working within warehouse operations, to act as the vital primary liaison between technical IT teams and operational staff. The Role: Lead requirement gathering and translate workflows into system specifications. Setup WMS rules, labelling systems, and handheld scanner integrations. Manage functional testing and lead User Acceptance Testing (UAT). Provide ongoing troubleshooting and system maintenance across all group sites. The Person: IT support experience within distribution, warehousing, or WMS consultancy. Strong grasp of warehouse processes, rules, and hardware integration. Familiar with ERP/WMS platforms; SQL or API knowledge is highly desirable. Ability to effectively bridge the gap between technical and operational teams. Reference Number: BBBH268120 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.