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Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

We are recruiting 2 Lead User Researcher (Principal) roles, 1 for and 1 for the App. is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. The App makes it easier for you to access government guidance and services by delivering personalised experiences. The App team sits in the Product and Services Directorate, which also include Chat, Notify, Pay, Forms, and Emergency Alerts. We expect this to be a practitioner role, though the responsibilities may be adapted to meet shifting business needs, while still maintaining the core, practitioner-focused nature of the work. You will be a core part of the User Research leadership group and your respective directorate leadership group and work closely with senior stakeholders. You will lead, oversee and deliver research to build a deeper understanding of our users, inform product and strategic decisions and support the delivery of impactful outcomes. Join us, if you want to: make a real difference: work on and tackle some of the toughest challenges in public infrastructure, improving millions of people’s lives through effective strategies and solutions that are informed by high quality insights deliver work that matters: work with multi-disciplinary leadership, to proactively identify transformational opportunities that will drive change, and deliver better value and outcomes for users and government shape the future of craft, culture and impact: grow with us as a leader in an environment that empowers bold thinking and experimentation to learn, fall fast, reflect and grow. With dedicated development resources, training and cross-government networks, you will have plenty of opportunities to influence, mentor and develop your skills and others As a Lead User Researcher - Principal, you will be an expert practitioner in / App and your main responsibilities include: be a core part of the leadership group for your responsible area(s) and work closely with the senior stakeholders (including director/deputy director levels), multidisciplinary leads and research leadership groups to ensure research delivers impactful outcomes design and implement research strategy based on GDS visions and strategic outcomes. This includes proactively identifying research opportunities, getting buy-in for important research initiatives that can provide high quality strategic insights/foresights for senior stakeholders and influence the innovation/solution space. conduct a wide range of qualitative and quantitative research, including using advanced, innovative techniques and comparative experiments to mitigate risks and deepen our understanding of user cohorts and needs, evaluate and design strategies/solutions, and demonstrate/measure value delivered by GDS support or pair up with researchers to develop and ensure best practices are applied in their work and the work delivered is high-quality, reliable for decision making and meeting the delivery pace be the user insights and knowledge expert for your area of responsibility, and proactively share important learnings with the directors, senior leadership groups, wider organisation and beyond. This includes leading on the creation and maintaining of documentations/artefacts related to our understanding of needs, problems, opportunities and user groups to direct prioritisation effort, and building reusable, accessible consolidated insights help colleagues understand when and when not to do research, the diverse range of research methods, advocate the value of research and demonstrate the importance of research by making sure the impact made by research is tracked and visible to others be a visible leader and model of craft, culture and impact. Build positive and influential relationships with multidisciplinary leaders and colleagues and continuously strengthen trust and seamless cross-functional collaboration be a reflective practitioner who strives to improve their own practice continually, develop creative solutions and practice, and help to lead the User Research Community to grow expertise. This includes pioneering and innovating on methods, processes, ways of working and providing training for the community to maximise results

Senior Protection & Control Engineer - UK T&D Projects Contract | Outside IR35 | Hybrid (Glasgow) Due to the nature of the role, unfortunately applicants requiring visa sponsoship will not be considered Overview We are seeking an experienced Senior Protection & Control (P&C) Engineer to support major UK Transmission & Distribution (T&D) projects. This contract role is suited to an engineer with extensive experience in protection systems design, coordination, and implementation within the UK transmission environment. The ideal candidate will have a strong background working with National Grid, Scottish Power, SSEN, or other UK network operators. This position is offered outside IR35 with a hybrid working model from Glasgow . Key Responsibilities Lead the design, development, and review of protection and control schemes for transmission and distribution networks. Produce and review detailed documentation including protection settings, CT/VT specifications, relay configuration files, SLDs, logic diagrams, and control philosophies . Undertake fault level, protection coordination, and grading studies . Provide technical assurance across project lifecycle stages including FEED, detailed design, commissioning support, and operational integration. Ensure all deliverables meet relevant UK standards, utility specifications, and IEC/EN regulations . Collaborate with cross‑functional engineering teams, project managers, and client representatives to ensure safe, timely, and high‑quality project delivery. Support FAT/SAT activities and provide engineering expertise during installation and commissioning phases when required. Mentor junior engineers and contribute to knowledge‑sharing across the team. Essential Experience & Skills Proven experience as a Protection & Control Engineer on UK transmission and distribution projects (400kV, 275kV, 132kV). Strong working knowledge of protection systems including distance, differential, overcurrent/earth fault, and busbar protection schemes . Hands-on experience with major relay manufacturers (e.g., Siemens, ABB, GE, Schneider ). Proficiency in producing and validating protection settings and coordination studies . Solid understanding of National Grid / DNO standards , BS/EN/IEC regulations, and UK utility requirements. Demonstrable ability to review and sign off designs as a senior engineer. Excellent communication and stakeholder management skills. Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Progressive please visit Progressive Recruitment, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Website SEO / CRO Lead We are seeking a cross functional SEO and CRO Lead to manage the continuous development of our websites, primarily focusing on user journey and experience, towards creating SEO-rich content. Key deliverable will be to drive SEO and CRO optimisation, using analytics and reports to continually revise user experience and enhance performance. In addition, you will assist with creating and implementing campaigns, and social media channels, using reporting tools to analyse and present performance, and inform future planning. Key Responsibilities / Accountabilities Web UI / UX and Conversion Rate Optimisation (CRO) Set up CRO tool e.g. Optimizely and Heatmap / Web Analytics tool e.g. Hot Jar / Content Square End-to-end delivery of conversation rate optimisation test programme, designed to improve session-to-purchase CVR and session-to-lead CVR on our website. Test ideation and set up in platform Monitoring of test Post test analysis and reporting Run max. 2x A/B tests per month investigating specific variables to drive conversion rate (purchase or leads). Cross team collaboration with marketing and technology to identify key variables to test – e.g., design focused (dark vs. light mode), content focused (using networking proposition vs. talent line up proposition to drive CVR) Manage third party web design agency responsible for ensuring delivery of actionable insights and strategic recommendations, towards deployment and development roadmap in line with test results etc. Proficient use and understanding of Google Analytics 4 Search Engine Optimisation Knowledge and use of SEO tools including SEM Rush, Google Search Console. Monthly reporting on SEO KPIs, including creation of monthly dashboard and reports overview. Domain Authority and backlinking. Technical SEO KPIs including page load, crawl errors, 404 rate and error redirects. Keyword rankings and movement in rankings on monthly basis. Organic Traffic performance from session to revenue. Inform UI/UX design to help optimise SEO performance. Develop, monitor and refine meta description framework across the website using CMS (Contentful). Collaborate with content and marketing teams to implement changes General Support analytics requirements by reading and interpreting data, and utilise this to drive future content and campaigns Support the definition for reporting and preparing regular updates on website and campaign performance and key metrics, helping to refine strategies based on findings. Wireframe design experience to support best in class user experience Ensure compliance with all legal, regulatory, and ethical guidelines related to website and content design and creation, safeguarding the company's reputation and intellectual property. Required 3-5 years experience in SEO, CRO and web performance roles Proven experience running A/B tests (Design and execution) Strong knowledge of GA4, Search Console, GTM (Tag Manager), Familiarity with CMS tools i.e. Contentful Proficiency with SEO tools: Ahrefs or SEMRush Use of Figma as wireframe design tool This is a hybrid position based in the City of London. The position is a 6 month FTC role. The salary for this role will be circa £30K - £35K. Do send your CV to us in Word format along with your salary and availability.