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Pay up to £29,500, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We are hiring Apprentice IT Service Managers. You'll earn as you learn during our 18-month apprenticeship, gaining a level 3 'Digital Support Technician' qualification. Joining our IT Asset Management Team (ITAM), you will be supporting the management of Software and Hardware on the DWP estate - the largest in UK government. You will join us on permanent basis, accessing funded learning to support progress in your role and career. You'll receive formal learning and loads of support to develop crucial skills in a secure and empowering environment. You'll be given one day a week (20% of your time) so you can work on completing your apprenticeship qualification within your working hours. We are looking for apprentices who have the following: Great communication skills The ability to work to deadlines The ability to work independently and as part of a collaborative team The ability to balance work responsibility and personal study A passion for building and developing your skills Pride in delivering engaging work that makes a difference Am I eligible for this apprenticeship? You need to mee the following minimum eligibility criteria: Hold a valid passport/birth certificate or residence permit Have the right to live and work in the UK Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date or hold some form of exemption Not be in full-time education or be undertaking another apprenticeship by the apprenticeship start date You must not hold an existing qualification at the same or higher level in a similar subject You must hold GCSEs in Maths and English at Grade C/4 or equivalent or be willing to undertake and pass a functional skills assessment. You and your role We want to help you build the skills, knowledge and behaviours you need for a successful career in tech and IT Service Management. IT Asset Management is all about ensuring that the Software we use is maintained, upgraded, tracked and used optimally. You'll have the opportunity to develop your technical skills in an organisation that makes a difference to UK citizen's lives. We make sure that our services are working when people need them. You'll learn what it takes, working with the ITAM team during your 18 month study. You'll build up knowledge of the processes and techniques needed to maintain software and ensure value for money. We're a massive and complex organisation - you'll fast track your skills by getting involved in real work, real supplier and stakeholders. We're one of the most supportive learning organisations in government, and we have a 100% success rate in apprenticeship completion. Details. Wages. Perks. Location: You'll join us in our brilliant Blackpool hub. We're just outside Blackpool, and we have loads of free parking. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £29,500. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 24 days, and rising to 26 days after one year. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

About The Role Team - IT Service Manager Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner Quickly assess the severity of an outage in regards to business impact and technical complexity Personally manage and own the progression of the most severe incidents through to remediation stage Notify, escalate and communicate to our business the existence and status of outages as necessary Help co-ordinate the investigations and drive incidents to resolution / remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experience Perform governance around both the Incident and Problem Management processes Essential Skills needed to fulfil this role: Able to demonstrate a proven track record in the effective delivery of Incident Management Experience with application or infrastructure services Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences Strong collaboration skills with an interest to develop a strong network Ability and aptitude to pick up new technologies or procedures Good organisational skills and excel at multitasking with the ability to "pick up the pace" during major outages ITIL v3 Foundation qualified So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care. Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out. Ready to find out if we're the right fit for you? We can't wait. Diversity & Inclusion We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

IT Technician - Education - £33,000 Our trusted partner, a leading consultancy is searching for a Senior IT Technician to join a school located in Thanet, 5 x per week on site between 8am to 4pm. To be successful, the ideal candidate will have capabilities in MAC support, SIMS, GSuite and Microsoft technologies with the ability to provide technical support up to tier three. Ideally the chosen candidate will have worked within the educational sector but our client is open to any industry background. This is an exciting opportunity to join one of the UK’s leading independent providers of professional IT managed services with over 30 years of experience providing IT solutions to numerous businesses across the UK, public and private sectors. An IT company that will invest in you, build your skills, and offer externally recognised qualifications. Your responsibilities You’ll be your assigned customers central point of contact, their trusted technical partner Creating and maintaining strong relationships with staff at all levels within our customers organisation You’ll act as a lead contact for other onsite IT school support You’ll resolve all IT issues in an efficient and timely manner You’ll continuously develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services You’re on hand to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users Key technical experience: Microsoft Desktop and Office Systems MAC Support Microsoft Server and Virtualisation Technologies Active Directory Security and Administration, GPO Working knowledge of TCP/IP, DNS, DHCP Support of hardware, printers, desktops and servers Email, Antivirus and Backup software Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls and routers Mobile devices/phones SIMS Mac Support GSuite Benefits - 28 days holiday (including bank holidays), additional 1 day for every year in role (max 33 days), Life Assurance, Virtual GP Services, Pension, Training Courses Available. One stage interview process, via MS teams to start ASAP.

Job Description IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years' experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. The rate will be competitive - circa £1000 per day. This will be a 12 month contract assignment. Please send your CV to us in Word format along with your rate and availability.

Job Description Dot Net Developer - Stoke Our Client is looking for a Lead Application developer. You will be have at least 3 to 5 years proven track record of developing applications with Microsoft Dot Net technology. The candidate will also be expected to mentor any new developers to help evolve that persons skills. Microsoft Word - Lead .Net Application Developer You will be involved in developing a Customer Relationship Management (CRM) system for a niche sector. Clients then add their business requirements such as Membership Management, Event Management, Product/Publication Sales, etc. In addition, they may request to have modifications and enhancements made to meet their explicit requirements. The contact information is held within the core CRM element Dot .Net solution, all of the add- on modules have basic Sales Ledger features (i.e. invoicing, payments, refunds, rejections and credits). Therefore, any skills sets you have whereby you are able to interrogate, analyse and report upon demographic & related financial data will be an advantage. The main applications server is built to OOP principals using, VB.Net, ASP.Net with backend database development using SQL. Server. Integrated modules built using similar technologies as well as web technologies such as MVC, C#, Angular, HTML/CSS and Ajax. Understand how our customers use the Dot .Net Application suite and then using this understanding develop new features and/or enhancing & maintain current features. Developing new features and\or enhancing & maintaining current features on the main Dot .Net application suite. Assist with implementations, upgrades and resolving the more challenging support issues which require experienced developer review. On occasion assist with Helpdesk related issues responding to Customer tickets that have been deemed requiring your level of expertise/understanding and have been scheduled for you. Demonstrable experience working in a development team with OO structured processes Must have the following skills: VB.Net, ASP.Net Web Forms, Current JavaScript frameworks, Current JavaScript frameworks ORM Modelling, Oracle, MySQL, Any commercial use of source control systems C# considered as long as you are happy to work mainly in Visual Basic WCF, WebApi Location: Staffordshire Salary 35,000.00 - £40,000.00 Ideally with a degree in IT Please send your CV to us in Word format.

Job Description IT Director Our Client is an established bank with offices in the City London. Position Summary: We are seeking a seasoned IT Director with extensive experience in software and application development within the investment and private banking sectors. The ideal candidate will have a proven track record of managing IT transformation projects, delivering solutions across multiple customer channels, and leading both software development and infrastructure technology teams. This role will report to the Board at the bank and involve collaborating with various stakeholders across the business, including HR, Finance, Treasury, Risk and Compliance, Data Governance, and Business Transformation. The Director of IT will be responsible for overseeing the day-to-day operations of the IT department, managing IT projects, implementing and maintaining network security measures, and developing IT strategies. Key Responsibilities: • Oversee and manage the IT department, encompassing both software application development and infrastructure technology teams. • Lead and execute software and application development projects from inception to deployment, ensuring high-quality and timely delivery. • Drive IT transformation initiatives within the banking environment to enhance operational efficiency and customer satisfaction. • Deliver IT solutions across multiple customer channels, including online banking, mobile apps, and in-branch systems. • Develop and implement IT policies, procedures, and best practices. • Collaborate with senior management and stakeholders, including HR, Finance, Treasury, Risk and Compliance, Data Governance, and Business Transformation, to identify IT needs and develop strategies to address them. • Ensure compliance with industry regulations and standards. • Manage IT budgets, resources, and vendor relationships. • Report to the Board, on IT strategy, progress, and performance. • Foster a culture of innovation and continuous improvement within the IT department. • IT Management and Information Technology skills • Experience in IT Operations and IT Strategy • Knowledge of Network Security • Strong leadership and project management abilities • Excellent problem-solving and decision-making skills Qualifications: • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. • Minimum of 10 years of experience in IT management, with a strong background in software and application development. • Extensive experience in leading IT transformation projects within investment and private banking environments. • Proven success in delivering IT solutions across multiple customer channels. • Strong understanding of banking operations, regulations, and compliance requirements. • Demonstrated ability to manage both software development and infrastructure technology teams. • Excellent leadership, communication, and project management skills. • Ability to work effectively with various stakeholders, including HR, Finance, Treasury, Risk and Compliance, Data Governance, and Business Transformation. • Strategic thinker with the ability to execute methodically. • Experience with emerging technologies and digital banking trends. Preferred Skills: • Experience with Agile and DevOps methodologies. • Knowledge of cybersecurity best practices in the banking sector. • Familiarity with cloud computing and data analytics. This is a hybrid position with at least 3 days in the office in London. The salary will be in the range £140K - £175K + Benefits. Do send your CV to us in Word format along with your salary and notice period, do include why you think you would be the right person for this position.

Job Description IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years' experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. Salary will be £110K - £130K + Benefits Please send your CV to us in Word format along with your salary and availability.

2nd Line Support Manchester - Hybrid 3 Days a week on-site, 2 from home £27,000 + Progression + Training + Package Excellent opportunity for a 2nd Line Support Engineer with a good understanding of Linux to join a growing business offering progression, upskilling and training, and a good work/life balance. This company are at the forefront of their industry looking to expand their 2nd Line in order to keep up with ever increasing demand. This is a permanent, full-time position. In this role you will provide 2nd Line Support across a Windows Stack. You'll provide support Active Directory, IoT Devices, and across the Linux Platform. You'll be office based in the Manchester Office 3 times a week, with the other 2 from home. The ideal candidate will be an experienced 2nd Line Support Engineer with a solid understanding of Linux. Candidates must have full right to work and remain in the UK and be commutable to East Manchester at least 3 days a week. This is a fantastic opportunity to join a well regarded business offering excellent training and development, progression and growth, and a good work/life balance. The Role: *Providing 2nd Line Support *Linux-based support *Some Windows Office Support *On-site 3 days a week, 2 from home The Person: *2nd Line Support Engineer *Solid Linux experience *Full right to work and remain in the UK *Commutable to East Manchester at 3 days a week Reference Number: BBBH239935 To apply for this role or for to be considered for further roles, please click \"Apply Now\" or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Job Description EU IT Solution Manager To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools / business locations. Support the design, build and deployment of core IT systems and services: o Platforms - Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, & backups. Networks - WAN, LAN, VPN, Wi-Fi, Firewalls, & Filtering. Cyber Security - Protection, Education, Audit, Disaster Recovery, & Business Continuity. • Review, develop and enhance the continued delivery of 1st class student learning through IT. • Identify and design solutions to enhance operations and solve business problems. • Support IT Teams in all activities that lead to the successful implementation of new solutions. • Direct the maintenance, monitoring and backup/restore of the European IT Services. • Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required. • Manage major service incidents and problems through to resolution as directed. • ITIL process owner for Capacity and Performance; Availability; IT Service Continuity. • Provide technical escalation support and/or assist to IT colleagues in troubleshooting faults. • Support, guide and/or manage IT projects as directed by the European IT Director. • Audit and review the technical integrity of core systems and services. • Review operating efficiencies to facilitate and accommodate business growth. • Define, document and disseminate IT procedures, and standards. • Manage and maintain a knowledge base for core systems and services. • Any other reasonably requested duties. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation. • Strong technical leadership ability and team spirit with a can-do attitude. • Self-motivation, effective time management and the ability to work unsupervised. • Must be able to use initiative and work under pressure, consistently employing a customer centric approach. • Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues. • Flexibility to work in various locations when required. IT Support environment (3rd line support) ITSM tools and methodology ITIL practice and methodology IT Project Delivery IT Architecture Must be degree educated with an ITIL Foundation. Salary for this position will be up to £60K. The position will be hybrid/remote with meetings in Central London. Please dos end your CV to us in Word format along with your salary and notice period.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. You will be required to work in the office at least 3 days per week. The salary is in the range £30K - £45K. Do send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. • Provide a range of IT services for our customer • Promoting MS Office365, RPA services and new technology to our customer by verifying each technology • IT Partners/Vendors Management related to those projects • Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) • Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant • UX/DX support and RPA services • Respond to general IT/DX related requests collaborating with other team members • Understand a customer's IT/DX needs and clarify customer's system and DX requirements • Collaborate with customers to identify the scope of a project, timelines, and resources • Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle • Assist in testing including UAT and validating Proof-Of-Concepts • Provide support services for system maintenance collaborating with other team members • Communicate and coordinate with the person in charge of the project in HQ (in Japanese) • Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical • Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams • Basic system development and operational knowledge (Experiences in system design and maintenance) • IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) • Customer support / user support experiences • Preferred experience with Japanese companies • Preferred experience with UX and DX (Digital Transformation) technical projects • Preferred experience with Power Platform development, Azure • Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication • Candidate needs to have strong interpersonal communication skills • Adoptability to work in a fast-changing environment • Strong written and verbal communication skills • Proficient in English & Japanese language skills (Reading/Writing/Speaking) • User facing support skills • Self-motivated and an innovative mindset Experience: • Must have 5+ years IT experience in a corporate environment • Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K - £60K. Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.

Job Description IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years of 1 st and 2 nd level hands-on expertise of working within IT Support and Infrastructure from a banking environment. The following are list of skills required for the position: • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. Experience of supporting Market Data and Bloomberg would be a great plus. The salary for this position with be circa £40K - £50K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract - FTC initially. Do send your CV to us in Word format along with your salary and availability.

Job Description Full Stack Dot Net Software Developer Our Client is an established leader in the travel industry. They are looking to recruit a full stack Dot Net Software Developer to work on a major transformation programme for this award-winning Luxury Travel Company. Projects will include designing and implementing web based tools to automate operational tasks and improve accuracy of pricing and management information and web site enhancements. We are seeking an individual who is looking to take on the technical design and implementation of technical solutions for the business. The Client works with a number of third party suppliers and the candidate will also liaise and work closely with our vendors to help deliver solutions, as required. Depending on your expertise you will have the opportunity to take on the management of projects involving multiple stakeholders and vendors. You will be responsible for: • Design and implementation of web based tools to automate a variety of business processes • Implementation of enhancements to the company website (built on Umbraco) • Interfacing with business systems and data warehouse to implement the required functionality • Analysing and identifying ways to automate processes working alongside the business lead • Designing and validating the technical suitability of proposed solutions including database design and software approaches proposed by vendors • Taking on complex business change projects that involve multiple stakeholders and suppliers • Potential for managing suppliers tightly to ensure delivery of our requirements within budget and on time • Risk and issue management to ensure a pro-active approach is taken to managing these Skills and Experience: • At least, 3-5 years commercial experience with specific retail Travel Industry domain knowledge • Track record of delivering projects involving in-house resources and/or third party suppliers • Ability to design and architect technical solutions to complex business problems • Full Stack development experience (ASP.NET, C#, HTML, CSS, JavaScript, JQuery, ReactJS, AngularJS, MS SQL Server) • CMS experience e.g. with Umbraco • Continuous Delivery skills, tools and techniques (e.g. Git, Github, Jenkins, Docker, Vagrant, Chef, Puppet, Selenium, etc.) • Familiar with Azure cloud services & setting up/managing resources/deploying apps • Experience in implementing business process automation • Capable of working with (and developing) multiple (REST) APIs documented with e.g. OpenAPI/swagger • PowerBI, PowerQuery, Dax & M • Other API messaging formats e.g. JSON, XML, SOAP • Experience of structured testing and quality assurance approaches (e.g. Test Driven Development and Behaviour Driven Development) • A positive and cooperative individual who will work effectively across departments and within a team • Ability to understand and document business requirements This is an exciting new role at this organisation initially for a 6 month duration. The company is based in London. Please send your CV to us in Word format along with your daily rate and availability.

Job Description IT Support Engineer Our Client is an established bank based in Central London. They are looking to recruit an IT Support Analyst with at least 5 plus years hands-on expertise of working within IT Support and Infrastructure. The following are list of skills required for the position: • Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). • Active Directory to a high level - security groups, administration/deployment, LDAP, ADSI. • Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm • Windows Server Environment 2012/2016 - design, deployment, maintenance and support. • VM-Ware virtualisation environments. • Backups (various and ability to use different applications). • Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) • Router maintenance - wireless configuration, installation and setups. • PowerShell to a competent level (backup/azure/EMC). • VPN Administration and Deployment. • DNS - administration of DNS internal and external. The salary for this position with be circa £45K - £55K. This is a hybrid position and you will be required to be in the office at least 3 days a week. The position will be a 12 month full time contract - FTC initially. Do send your CV to us in Word format along with your salary and availability.

Job Description IT Support Technician - UK Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group. The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management. Our current core tech stack consists of MS365 + Azure AD, XX XX XX XX XX, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems. Specific tasks will include: • First line support for users both in person and via support channels. Resolve or escalate issues • Hardware setup and configuration, patching and upgrades • Support audio-visual / conference room equipment and printers • Monitoring and maintaining local networking equipment such as access points, firewalls etc • Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations. • Provide timely report to senior management on progress of dedicated tasks, or on-going activities. • Configuration and monitoring of core systems • Administration for IT processes such as: • Support ticketing • Equipment inventories • Hardware purchases, repairs and disposals • Joiner-Mover-Leaver process • Managing license count • Assisting with change projects such as data migration, office reconfiguration and platform or service changes Personal Attributes: Detail and precision in aspects of approach to tasks Ability to prioritise conflicting workflows Team player, ability to communicate effectively with non-technical users and senior management Excellent presentation and time keeping Experience 3 years experience in equivalent setting Microsoft Office 2019+ support essential Mac (iOS) support exposure desirable Exposure to endpoint device management systems desirable S Azure support essential Good documentation and analytical skills, with a passion for end-user satisfaction. Evidence of commitment to training and knowledge The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. The salary is in the range £30K - £35K. Do send your CV to us in Word format along with your salary and availability.

Job Description Technical IT Manager Our Client a financial institution with offices in Reading, are looking to recruit an IT Manager to manage the infrastructure and technology for the company. You must be hands-on and have at least 7 to 10 years proven track record. The following are a list of functions for this position: • Monitoring and management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service • System changes (software upgrades, introduction of new systems • Non-standard requests (new software requests, different/more powerful laptops, etc) • Acquisitions of businesses - guidance on how to absorb people and systems • Security system monitoring - interpreting and managing output from the SOC (security operations centre) • Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) • Change management (internal authorisation for significant system changes) • Assistance to senior management in relation to IT issues (for example, integration with a new time/billing system) • Response to technological change (e.g. major updates to Microsoft software, introduction of AI-based systems) • Accreditation for security certificates (Cyber Essentials Plus, possibly ISO 27001) • Assistance with AAF and other audits • Management of joiner/leaver process • Business continuity plan & disaster recovery This is a hybrid position with 2 to 3 days in the office at the offices in Reading. The salary for this position is circa £60K to £80K. Please do send your CV to us in Word format along with your salary and notice period.