Find your next tech and IT Job or contract Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...) in Wales

The ERP developer is responsible for adding new functionalities to the company's internal management software. ERP stands for Enterprise Resource Planning, which is an expression used in English. PGI (Progiciel de Gestion Intégré) is the French version of ERP, but it is much less popular. In short, an ERP is an IT software that helps a company manage its operational activities. Therefore, this computer software is adapted to the specific needs of each company. Today, there are two types of ERP in the market: ERPs built entirely in-house by the IT team and turnkey systems provided by software vendors. What is the motivation of the freelance ERP/CRM developer? Due to their understanding of many programming languages, the ERP developer typically interacts with an IT project manager to design or maintain a company's ERP solution.

Discover the latest IT & tech jobs in Wales, with a growing focus on software development and IT services.

Your search returns 11 results.
Permanent

Job Vacancy
Product Development Engineer

Published on

£43,649
Wales, United Kingdom
Job Title: Product Development Engineer Location: Glascoed Salary: £43,649 (dependent on skills and experience) What you'll be doing: Assisting product design and system engineering activities for new and legacy products The configuration and maintenance of engineering Bills of Materials (BOM) for products Facilitating product design and evaluation/ down selection e.g. Pugh Matrices, Fault Tree Analysis (FTA), Design Failure Modes and Effects Analysis (DFMEA) Process design, definition and critical evaluation e.g. Process Failure Modes and Effects Analysis (PFMEA), Process Control Plans (PCP) The management of suppliers, both internal and external, to ensure that development activities are completed to time and schedule Lifecycle management (contributing towards design reviews) from concept to disposal Contribution to the Risk Management process Working as part of an integrated project team, including regular engagement with project management, procurement (supply chain) and operations Your skills and experiences: Essential: Degree/HND/HNC or equivalent qualification or experience within mechanical engineering Demonstrable mechanical engineering experience Ability to read and understand engineering drawings and models Capability/experience of producing high-quality technical reports Desirable: A working knowledge of systems engineering and engineering design Working knowledge of risk management Knowledge of munitions design and manufacture Familiarity with the Life Cycle Management (LCM) process Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Medium Calibre Team: As a Product Development Engineer, you will have responsibility for the coordination of activities undertaken by specialist engineers as well as carrying out the project-specific activities defined by project plans/ tasks to develop defence products. This role will provide you with the unique opportunity to work with the design of defence products, as well as the chance to witness the product trials. You will have a really broad scope of work with good variation of day-to-day activities and involvement across the whole product lifecycle. There are a number of different routes available for future career progression, where the provision of training can be tailored towards your individual aspirations Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 5th January 2026
Fixed term

Job Vacancy
Ruby Developer

Published on

3 months
SA1 6HF, Swansea, United Kingdom
Role: Ruby developer Rate: Inside IR35 Location: 2 days a week onsite in Swansea Duration: Till the end of March initially SC clearance required Ruby on Rails Kibana Instana Pagerduty Argo/Kargo ServiceNow Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Software Firmware Engineer

Published on

£45k-70k
Torfaen, United Kingdom
Help shape the next generation of intelligent LED cabin lighting for commercial aviation. This is a hands-on role building robust, real-time embedded software from the ground up, from architecture and algorithms through to implementation, verification, and delivery for safety-critical use. What you'll do 🛠️ Own the architecture & design: Define software structure, interfaces, and interactions with hardware and other systems; produce design docs and lead peer reviews. Build from first principles: Develop bare‑metal/RTOS firmware in C for microcontrollers and programmable logic devices. Low-level development: Write drivers and real-time control software; interface with peripherals (e.g., temperature sensors, I²C, SPI, UART, CAN). Platform fundamentals: Develop and maintain bootloaders, secure update mechanisms, and modular, object‑oriented components where appropriate. Hands-on debug: Triage HW/SW interactions using oscilloscopes, logic/protocol analysers; comfortable doing fine soldering/rework as needed. Verification & documentation: Deliver fully documented designs, implementation plans, and contribute across unit, integration, and system testing. Technical leadership: Mentor a graduate software engineer and set engineering standards within the team. What you'll bring 🧠 Essential ✅ Significant experience (ideally 10-15 years ) in embedded software/firmware for real-time or bare‑metal systems. Expert-level C for low-level embedded development; strong microprocessor/microcontroller architecture knowledge. Proven delivery of drivers, peripheral bring-up, and hardware integration. Lab confidence: oscilloscopes, logic/protocol analysers; comfortable with board-level investigation and occasional soldering. Version control ( Git ) and Agile practices. Clear, methodical documentation and the ability to own solutions end‑to‑end. Strong communication and the autonomy to hit the ground running. Desirable ⭐ Safety-critical/high‑integrity experience (e.g. DO‑178C, ISO 26262, IEC 61508 ). FPGA or other low-level hardware programming exposure. CI/CD and automated test familiarity. Working arrangement 🧭 Onboarding: Expect to be on-site 4 days/week for the first 2-3 months to immerse in the lab, hardware, and product context. Thereafter: Hybrid pattern of 3 days a week with ongoing lab collaboration as projects require. Benefits 🎁 25 days annual leave (plus bank holiday) Company-wide Christmas shutdown (allocated from leave allowance) 5% employer pension contribution Annual bonus scheme based on company and individual performance 37.5-hour work week Early finish Fridays 1pm every week Free annual eye test Cycle to Work scheme Employee Assistance Programme (EAP) for confidential support If you thrive on low-level C, enjoy architecting clean solutions, and like rolling up your sleeves in the lab we'd love to hear from you! 📩 Apply now or get in touch for a confidential chat. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Permanent

Job Vacancy
Lead Developer Legacy Shared Services - IPO - G7

Published on
DevOps

£66k-78k
Newport, Wales, United Kingdom
Hybrid
Main duties consist of but are not limited to: Technical As Tech lead be responsible for the team’s design, coding, testing and documentation of small scale to large, complex or mission critical applications and solutions using C#, , MVC, SQL Work in a multi-disciplinary team to deliver highly user focused and successful digital services ensuring governance standards are defined and adhered to. Implement toolkits and APIs for purposes such as integration, performance optimisation, security and scalability Proactively investigate problems and opportunities in existing processes, evaluating and communicating findings and recommendations to stakeholders Act as a technical coach or mentor, instilling a continuous improvement ethos, and explore opportunities to improve processes and ways of working. Behavioural Understanding yourself to be a technical leader (and the impact of your behaviour on others in a project team focused on results) Work alongside the Head of Existing Systems and People Manager to provide guidance and facilitate issue resolution on a day to day basis Share knowledge and expertise with your wider team. Personal and Team Development Drive your own training and self-development, keeping skills up to date and learning new skills Take responsibility for ensuring that the team test and build activities follow agreed governance and processes Promote and display the IPO and Civil Service Values Guide more junior members in their personal development Coach and mentor colleagues Continuously improves technical knowledge and stays abreast of latest trends
Permanent

Job Vacancy
Product Development Engineer

Published on

£43,600
Wales, United Kingdom
Job Title: Product Development Engineer Location: Glascoed - Onsite only Salary: Up to £43,649 (dependent on skills and experience) What you'll be doing: Supporting the product design and systems engineering activities for new and legacy products Conducting and managing product and process design, development, test, manufacture and evaluation activities. Ensuring that safety remains the highest priority in the working practices of yourself and the team Conducting and managing trials in a safe and suitable manner, from planning through to trials execution to reporting and presenting conclusions Application of effective Engineering Governance throughout the product development lifecycle supporting design reviews from concept to disposal Configuration and maintenance of Engineering Bills of Materials for products Product design and evaluation / down selection e.g. Pugh Matrices, Fault Tree Analysis (FTA), Design Failure Modes and Effects Analysis (DFMEA) Support the generation of costed proposals for external customers Your skills and experiences: Essential: Proven record of supporting engineering teams and projects Strong Engineering skills: particularly the ability to identify issues, conduct technical analysis of causes and identify solutions Desirable: Experience of product design analysis techniques (Pugh, DFMEA, FTA) Experience of process design analysis techniques (PCP, PFMEA) Knowledge of munitions design and manufacture Safety Management - IOSH Managing Safety/NEBOSH Certificate Experience and knowledge of manufacturing in a high hazard environment A working knowledge of Systems Engineering and Engineering design Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Artillery, Tank and Mortars (ATM) team: You will provide engineering support to the ATM team to ensure the delivery of projects within the team. Working with the Portfolio Manager and reporting to the Senior Product Engineer, you will be responsible for ensuring that the programmes/projects include appropriate engineering development activity to achieve a robust solution The activities will be planned with robust estimates for completion with sound risk mitigation built in. The position will be primarily based at the BAE Systems Land UK site in Glascoed, Monmouthshire on a working pattern within a hybrid-working environment, occasional travel to other customer, manufacturing and test and evaluation sites will be necessary Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date 13th November 2025
Permanent

Job Vacancy
Senior Product Development Engineer

Published on

£55,869
Wales, United Kingdom
Job Title: Senior Product Development Engineer Location: Glascoed Salary: Circa £55,869 depending upon skills & experience What you'll be doing: Responsible for the Engineering input into the development of new Munitions Products and the supervision of associated Engineering staff Supporting the design, development and qualification of new Munitions products, from concept generation through to full scale production, adopting design for manufacture and design to cost best practice principles Formulating appropriate test regimes, to provide the necessary evidence, to ensure defined requirements are achieved and that the product is 'Safe and Suitable' for Service Use Providing the necessary engineering input into the Life Cycle Management Process Building robust processes into the product design and development process and to provide process capability data in support of LCM reviews Initiate and analyse theoretical modelling date Interfacing with the customer, both internally and externally as required Your skills and experiences: Essential: Science or Engineering degree, HND or equivalent - Manufacturing/Electrical/Mechanical (achieved or working towards) Proven experience within a manufacturing environment - Process/ Aerospace/Automotive Desirable: NEBOSH certificate in Occupational Health and Safety Manufacturing toolroom, including multi axis machining and CMM experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Special Projects team: You will be integrated within a newly established project team to as the Senior Product Development Engineer, leading the design and development of innovative products from concept through to manufacture. Leveraging your technical expertise, and cross-functional collaboration skills, you'll translate customer needs into robust engineering solutions. Ensuring performance, quality, and manufacturability.This role requires strong problems solving ability, hands-on prototyping experience, and a commitment to continuous improvement and innovation. The position will be based at the BAE Systems Land UK site in Glascoed, Monmouthshire on a four-day working pattern within a hybrid-working environment with occasional travel to other customer, manufacturing and test and evaluation sites. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 14th November 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-JP1 #LI-Onsite
Contractor

Contractor job
AWS Solutions Architect - Hybrid

Published on

12 months
£450-500
SA1 6HF, Swansea, United Kingdom
Hybrid
Role : AWS Solutions Architect Location : Hybrid working - 2 days on site in Swansea and 3 days working from home Duration : 6 months initially with view for extensions Rate : £500 pd Inside IR35 We are seeking an experienced Solutions Architect with strong digital engineering experience and a deep understanding of cloud-native solution design. The ideal candidate will have broad exposure across modern software delivery, AWS cloud services, enterprise integration, and solution reference architectures-including the creation, evolution, and harvesting of architectural building blocks and patterns. Experience in payments or financial-services platforms is highly desirable. Key Responsibilities Solution Architecture & Design * Lead end-to-end solution architecture for digital products and services, ensuring alignment with business objectives, technical strategy, and enterprise standards. * Define and document high-level and detailed solution designs, including integration models, data flows, security patterns, and deployment architectures. * Shape and maintain solution reference architectures, including reusable patterns, standards, and guidelines. * Experience of working with development teams to harvest and identify patterns and best practice. Cloud Architecture (AWS) * Design scalable, secure, and cost-efficient AWS-based solutions using services such as EC2, ECS/EKS, Lambda, API Gateway, DynamoDB/RDS, CloudFront, S3, IAM, and others. * Ensure solutions follow cloud-native principles, including observability, resilience, automation, and DevOps best practices. * Collaborate with cloud platform teams to influence cloud governance, guardrails, and environment standards. Collaboration & Stakeholder Engagement * Partner with product managers, engineering leads, UX designers, and security teams to ensure coherent solution design and delivery. * Translate business requirements into architectural blueprints and technical roadmaps. * Provide thought leadership, mentoring, and architectural guidance across multiple product squads or projects. Technical Governance & Standards * Drive adherence to architecture standards, security policies, and technology governance processes. * Contribute to architectural review boards and provide oversight for critical design decisions. * Conduct solution assessments, risk evaluations, and technical due diligence. Payments (Preferred) * Leverage knowledge of payments processing, digital wallets, card schemes, authentication (3DS), PCI compliance, and related domains to shape robust and secure payment solutions. * Partner with payments product teams to architect scalable and resilient payment flows and APIs. Required Skills & Experience * 5-10+ years in software engineering and solution architecture roles within digital or enterprise environments. * Strong experience with AWS cloud architecture, cloud-native application design, and infrastructure-as-code (e.g., Terraform, CloudFormation). * Proven experience designing distributed systems, microservices, APIs, and event-driven architectures. * Demonstrated ability to develop and maintain reference architectures, architectural patterns, and reusable components. * Strong collaboration experience with engineering teams and cross-functional stakeholders. * Excellent communication skills with the ability to simplify complex technical concepts for non-technical audiences. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Permanent

Job Vacancy
Embedded Systems Team Lead

Published on

£40k-50k
CF5 1HU, Cardiff, United Kingdom
Embedded Software Systems Team Lead Cardiff - On-Site £40,000 - £50,000 + Holiday + Training + Generous Pension This is an excellent opportunity for an embedded software engineer looking to work within a world leading organisation that will offer you the chance to work on technically fascinating projects. This company are a well-known market leader who have a long history in pioneering new technologies and have been a major player in the consumer electronics market for decades. With a global reach and a diverse product range, they continue to be a leading force in the industry. In this varied role you will be responsible for planning and undertaking verification testing of integrated systems to ensure that the systems are functioning as expected. Equally, you will play a part in managing the delivery of embedded systems from trial to production, incorporating areas such as risk, cost and quality. The ideal candidate will have a strong knowledge and proven ability with Embedded C, and have previous experience with Enterprise Architect, utilising Simulink and MATLAB. Another aspect of the role will require you to have experience with communication protocols such as I2C and experience with microcontrollers. This is a fantastic opportunity for an Embedded Software Systems Engineer to join a company focusing on cutting edge technology and offering great progression. The Role: - Plan and conduct verification testing of integrated systems. - Ensure systems function as expected. - Manage embedded systems delivery from trial to production. - Consider risk, cost, and quality factors. The Person: - Strong knowledge and ability with Embedded C. - Experience with Enterprise Architect, Simulink, and MATLAB. - Understanding of communication protocols like I2C. - Experience with microcontrollers. - Previous experience working within a Team Lead or Management position. Reference Number: BBBH265958 To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Tom McLaughlin at Rise Technical Recruitment This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
Premium Job
Permanent

Job Vacancy
Lead Business Analyst

Published on
Agile Scrum
BI
Business Analysis

£53k-62k
CF14 3UZ, Gabalfa, Wales, United Kingdom
Hybrid
We have an exciting opportunity for an experienced Lead Business Analyst to join our Business Analysis team! The role is key in the identification, analysis, and delivery of requirements for our service teams whilst working in an Agile way using Scrum framework. We are looking for an enthusiastic and motivated team player with a passion for driving change, who can use their business analysis skills and expertise to coach and mentor others. If you are interested in this role and enjoy working in a fast-paced development environment, please keep reading to find out more! Our Lead Business Analysts play a key role in the identification, analysis, and delivery of requirements for these service teams whilst working in an Agile way using Scrum framework. We would love you to be part of our team. The Lead Business Analysts report to the Head of Business Analysis and work closely with stakeholders and aligned professions including Agile Delivery Management, Product Management, User Centred Design, Project Management, Architecture and Software Development. At this level, you will: Have expert Business Analysis skills. Be required to lead and coach others to increase professionalism. Be a confident communicator, able to clearly describe complex concepts to stakeholders across the organisation. Work with aligned professional communities. Oversee senior business analysts, their role, their assignments, development and performance. Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. The BCS International Diploma in Business Analysis is an essential requirement for this role. We cannot accept alternatives or part qualifications. To find out more click Apply !
Fixed term

Job Vacancy
Quality Test Engineer

Published on

6 months
CF5 1HU, Cardiff, United Kingdom
Remote
Role : Quality Test Engineer (Manual & Automation) Rate : £440 per day IR35 : Inside Working Practice : Remote Length : 6 Months This role offers a unique opportunity to leverage your experience in automation using Postman and other tools, while also playing a vital part in our manual testing requirements. We are particularly interested in candidates with experience migrating Cucumber (Ruby) automated tests into Postman, Playwright, or similar tools. Key Responsibilities Defining and maintaining an effective test strategy for the team Developing automated tests for new features and keeping existing automation packs up to date Migrating automated tests from Cucumber (Ruby) to Playwright, Postman, or Bruno, depending on requirements Performing functional and regression testing, using both manual and automated approaches Contributing to the design and development of new features and solutions Continuously improving existing automation frameworks through investigation and implementation of enhancements Reporting, tracking, and ensuring timely resolution of bugs Integrating both new and existing automated regression tests into GitHub CI/CD pipelines Collaborating closely with product owners, project managers, and other development teams to deliver high-quality products and enhancements Essential Requirements Strong collaborative spirit with a commitment to achieving the best outcomes for the team Broad technical expertise and enthusiasm for technology Ability to document test cases clearly and concisely for ease of understanding by other team members Solid experience in quality assurance (QA) and a deep understanding of QA methodologies Comprehensive knowledge of the software development lifecycle Proficiency in developing and executing automated tests using tools such as Postman, or transferable skills from similar tools Experience automating test execution using CI/CD tools such as GitHub Actions Experience working in or a strong understanding of agile methodologies, particularly Kanban or Scrum, and a willingness to work within such teams Please click to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales
Permanent

Job Vacancy
Customer Service Team Lead

Published on

£35k-40k
CF5 1HU, Cardiff, United Kingdom
Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team. This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will be given flexibility and autonomy. The Role: Analyse, improve, and manage customer support procedures to align with business objectives Handle support tickets directly while guiding the team in resolving customer issues Lead the support team by example, promoting efficiency and effective problem-solving Collaborate with other departments to develop solutions and boost overall productivity The Person: Proven experience as a Customer Support Team Lead or in a similar role Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team leadership responsibilities

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Frequently asked questions about working as a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...)

What is the role of a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...)

The application integration developer's main mission is to develop and customize ERP and CRM systems.

How much does a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...) charge

A junior application integration developer will have a gross salary of around £2,650 per month. However, as they gain experience, their compensation increases accordingly to reach £4,000 to £5,000 per month for an experienced application integration developer. The average daily rate of an ERP, CRM application integration developer (dynamics, oracle, salesforce, sap, sage, sharepoint, sybase ...) is £500.

What is the definition of a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...)

The application integration developer is responsible for developing and integrating new functionalities related to business-specific management software. It is therefore necessary to work closely with other experts to ensure the support and development of specific parts of an ERP. Moreover, the application integration developer actively participates in technical analysis, while taking into account various specifications and customer requirements. Their role is also essential in defining application architecture. Obviously, they must ensure application development in perfect compliance with required quality standards. In parallel, numerous tests on developed functionalities are then carried out, systematically providing technical expertise. The application integration developer also has the ability to collaborate with clients on-site or remotely. Their role is essential to satisfy their clientele by systematically engaging in a continuous improvement approach.

What type of mission can a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...) handle

He is involved from the design phase of an integration project. Obviously, he is fully involved in the development and deployment of the solution offered to clients. To do this, he relies on his solid technical knowledge of the software used to ensure that design work is carried out properly. The application integration developer is also at the heart of developing the numerous tests that must be successfully completed internally. Due to his central position, he is also required to work on developments concerning internal solutions, in collaboration with other trades. It is an IT profession requiring responsibilities to carry out the main missions and ensure that the various customer specifications are properly taken into consideration. He is the guarantor of the quality of the solution provided.

What are the main skills of a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...)

To qualify for an application integration developer position, certain essential skills are required. • Strong technical knowledge is essential regarding the different solutions used such as dynamics, oracle, salesforce, sap, sage, sharepoint, sybase etc. • Generally, the application integration developer has specific expertise in a particular business sector. For example, they may focus on retail, banking, or insurance. • Moreover, excellent interpersonal skills are essential to work as an application integration developer. This allows them to understand the company's needs well and engage in constructive dialogue with various stakeholders. • Additionally, analytical and synthesis capabilities are absolutely essential to find the most efficient solution for application development and integration. • Finally, it should be emphasized that their persuasiveness is a key element in finalizing a contract when accompanying the sales team.

What is the ideal profile for a Software Integrator / Developer (ERP, CRM, Dynamics, Oracle, Salesforce, SAP, Sage, SharePoint, Sybase...)

• The application integration developer has an excellent understanding of both the back-end and front-end of the application with knowledge of database management. • Several programming languages must obviously be known depending on the projects they need to work on. Among the most popular languages: C#, C++ or Java. • English proficiency allows for better understanding of technical documents, particularly for implementing additional functionalities on an external ERP. • Have excellent problem-solving abilities, but also be able to adapt to any situation. • Be naturally curious and perfectionist.
11 results

Contracts

Contractor Permanent

Location
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Wales, United Kingdom

Remote type

Hybrid Remote On-site

Rate minimum.

£150 £1300 and more

Salary minimum

£20k £250k

Experience

0-2 years experience 3 to 5 years experience 6 to 10 years experience +10 years experience

Date posted

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