Mission freelance IT Support Technician for VIP Users -(h/f)

The role is to provide on-site IT support for employees, focusing on Windows and Mac systems to resolve technical issues and enhance user productivity.

• Serve as the main point of contact for IT support, addressing computer issues, questions, and concerns.

• Proactively identify and remediate potential hardware issues to improve productivity.

• Ensure compliance with security standards through device management (patches, updates, etc.).

• Support users in walk-up areas and during new hire onboarding.

• Cater to users' adoption of new IT initiatives and provide accessory assistance.

• Participate in the after-hours on-call support as needed.

• Expertise in setting up and configuring computer hardware and software, particularly Windows and Mac OS.

• Strong problem-solving skills focused on endpoint device issues.

• Excellent communication skills, both technical and non-technical.

• Basic familiarity with multiple operating systems (Windows, Mac, iOS).

• IT Technician certification (e.g., Microsoft Certified IT Professional).

• Completed Apple Certifications (CompTIA A+, Apple Certified Support Professional).

• Experience with Microsoft 365 and its applications.

• Previous help desk and customer service experience.

• Location: 5 days on site, Ile de France , 92

• Job Type: Contracted - Full-time

• Work Schedule: Monday to Friday, 9 am - 5 pm