Offre d'emploi Service Transition Manager

In this role, as a Service Transition Manager, you will take ownership of ensuring that services delivered through projects are fully prepared for live operation, aligning delivery outcomes with operational capability. You will work closely with project teams, service owners, and suppliers to ensure services are introduced smoothly, with minimal disruption to business-as-usual operations, while maintaining strong governance and operational readiness.

You will also play a key role in managing demand across multiple projects, balancing priorities, and ensuring that operational teams are equipped, informed, and supported. By bringing structure, insight, and collaboration, you will help drive high-quality service outcomes while contributing to a culture of continuous improvement and shared success.

• Lead & Coordinate service transition activities across multiple projects

• Ensure & Validate operational readiness, documentation, and support models

• Develop & Embed knowledge articles and service documentation within support teams

• Collaborate & Align with service owners, delivery teams, and suppliers

• Govern & Assure transition processes, ensuring compliance and minimal disruption

• Manage & Forecast service transition demand and resource requirements

• Monitor & Report on transition progress, risks, and capacity constraints

• Support & Guide triage processes aligned to operational capacity

• Oversee & Maintain financial governance and resource recharge processes

Required qualifications to be successful in this role

You will bring strong experience in service transition or service introduction within complex environments, alongside a solid understanding of service management frameworks and operational governance. You will be confident working across multiple stakeholders and suppliers, with the ability to manage competing priorities while ensuring high-quality outcomes.

• Proven experience in Service Transition / Service Introduction

• Strong understanding of ITIL and Service Management frameworks

• Experience working in UK Government environments

• Demonstrated ability to manage multiple concurrent projects

• Strong stakeholder management across delivery and operations teams

• Experience working with third-party suppliers and partners

• Solid skills in operational readiness, governance, and reporting

• Ability to plan, forecast, and manage service demand effectively

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Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.