Offre d'emploi Service Deliver Manager (SC Cleared)

In this role, you will be responsible for managing the live service for a new on-premises cloud solution being delivered to the Client. Working closely with technical, project, and customer stakeholders, you will help define, implement, and continuously improve the processes, procedures, and documentation required to support operational service delivery.



You will take ownership of service management activities, ensuring support arrangements are effective, well-documented, and aligned with customer expectations. As the service transitions into operation, you will play a key role in driving service excellence, maintaining stakeholder confidence, and ensuring the platform is supported through robust governance and operational processes.



Key responsibilities:



• Lead & Manage live service delivery activities across the programme

• Define & Maintain operational processes, procedures, and support documentation

• Collaborate & Coordinate with project, engineering, and customer stakeholders

• Monitor & Improve service performance and operational effectiveness

• Establish & Mature service management governance and reporting

• Support & Facilitate service transition and operational readiness activities

• Manage & Communicate service issues, risks, and escalations

• Drive & Enhance continuous service improvement initiatives

Required qualifications to be successful in this role

To be successful in this role, you will have experience delivering and managing IT services within complex environments. You will possess strong organisational and stakeholder management skills, with the ability to develop effective service processes and documentation. Experience supporting defence or government customers would be highly beneficial.

Essential qualifications and experience:



• Proven experience in Service Delivery Management or IT Service Management roles

• Strong documentation and process development skills

• Experience managing operational services and support functions

• Ability to engage effectively with technical and non-technical stakeholders

• Strong communication, organisational, and problem-solving skills

• Experience working with Ministry of Defence (MOD) customers or programmes

• Ability to drive service improvements and operational best practice

• UK Security Clearance or eligibility to obtain clearance



Desirable qualifications and experience:



• ITIL certification or practical ITIL experience

• Experience supporting cloud-based or hybrid infrastructure environments

• Knowledge of service transition and operational readiness activities

• Experience within defence, government, or highly regulated environments



Location: Remote with occasional travel to Leatherhead



#LI-RB8

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.