Offre d'emploi Delivery Director

In this role, you will lead the successful delivery and evolution of a major Agile managed service contract within the Justice Sector. You’ll take accountability for service performance, financial management, stakeholder engagement, and continuous improvement across a portfolio of business-critical applications. Working closely with senior CGI and client stakeholders, you’ll shape a high-performing delivery model that drives operational resilience, innovation, and measurable business value.

You will play a pivotal role in modernising services through automation, AI, and improved engineering practices while fostering a collaborative, high-performing culture across a team of 30+ professionals. This role offers significant strategic exposure and the opportunity to contribute to wider sector growth initiatives, transformation programmes, and future leadership pathways within CGI.

Key responsibilities:

• Lead & Deliver high-quality managed service outcomes aligned to KPIs, SLAs, and client expectations

• Drive & Optimise operational performance, service stability, and continuous improvement initiatives

• Own & Manage financial performance including forecasting, cost optimisation, and commercial governance

• Build & Strengthen trusted client and stakeholder relationships across client and partner organisations

• Modernise & Innovate application services using Agile delivery, AI, automation, and emerging technologies

• Manage & Mitigate risks, issues, dependencies, and supplier relationships proactively

• Develop & Inspire high-performing teams through coaching, capability development, and succession planning

• Collaborate & Contribute across the Justice Sector to support strategic growth and transformation objectives

• Improve & Evolve delivery models to enhance scalability, resilience, and user outcomes

Required qualifications to be successful in this role

To succeed in this role, you’ll bring extensive leadership experience delivering large-scale Agile managed services within complex environments. You should be commercially astute, confident managing senior stakeholders, and experienced in driving service transformation, operational excellence, and continuous improvement. A strong understanding of modern delivery models, AI-enabled innovation, and public sector delivery environments will be highly beneficial.

Essential qualifications and experience:

• Significant experience leading complex managed service contracts and delivery organisations

• Strong commercial and financial management expertise including P&L ownership and forecasting

• Proven ability to manage senior client stakeholders and build trusted partnerships

• Demonstrable experience driving service optimisation and continuous improvement initiatives

• Experience leading Agile, squad-based, or product-aligned delivery teams

• Ability to balance operational stability with innovation and transformation

• Strong leadership capability with experience developing high-performing teams

• Familiarity with service management and delivery tooling such as Jira, Halo, or similar platforms

• Experience working within regulated or public sector environments is highly desirable

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