Offre d'emploi Incident Manager
Royaume-Uni
CGI
Le poste Incident Manager
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At CGI, we help organisations stay secure by delivering world-class cyber security services that protect critical systems and enable business success. As a Incident Manager within our Global Security Operations Centre (GSOC), you'll coordinate the response to security incidents, work with global teams to minimise risk, and help strengthen our security operations. You'll have the opportunity to make a real impact while developing your career in a collaborative and supportive environment.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position.
Profil recherché
• Coordinate security incidents through to resolution
• Prioritise and escalate incidents where required
• Lead incident bridge calls and stakeholder communications
• Track remediation activities and document outcomes
• Identify opportunities to improve incident management processes
• Collaborate with global technical and security teams
Required qualifications to be successful in this role
You'll have experience in security or IT operations, with a good understanding of security incident management and IT service management. You'll be an organised communicator who can confidently engage with both technical teams and senior stakeholders.
• Security Incident Management or Incident Management experience
• Knowledge of IT Service Management (ITSM)
• Experience with Remedy or similar ticketing tools
• Strong communication and stakeholder management skills
• Excellent organisational, analytical and problem-solving abilities
• Ability to prioritise multiple incidents and work independently
• Flexibility to participate in an on-call rota
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Environnement de travail
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
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Incident Manager
CGI