Offre d'emploi Senior Business Analyst

In this role, you will take ownership of business analysis activities supporting the delivery of digital services within the programme. Working closely with Agile Delivery Squads, Service Designers, Technical Project Managers and frontline colleagues, you'll identify, analyse and document business and user requirements, translating them into well-defined product backlogs and actionable user stories. You'll play an important role in ensuring requirements remain visible, traceable and aligned with service design, technical delivery and wider business objectives.

You'll have the autonomy to lead requirements discussions, influence stakeholders and identify opportunities to improve delivery outcomes. Working within a supportive, multidisciplinary environment, you'll bring creative thinking to complex challenges, facilitate collaboration between technical and non-technical teams and contribute to continuous improvement across the software development lifecycle. You'll also have opportunities to develop your expertise, share knowledge and help deliver digital services that make a meaningful difference to the public.

Key responsibilities include:

• Analyse & Define: Lead requirements gathering and analysis, translating business objectives and user needs into clear, structured and actionable requirements.

• Shape & Refine: Develop and maintain product backlogs, user stories and acceptance criteria, ensuring requirements are prioritised and ready for Agile delivery.

• Engage & Influence: Facilitate workshops and discussions with CGI and client stakeholders, building shared understanding across technical and non-technical teams.

• Collaborate & Deliver: Work closely with Agile Delivery Squads, Service Designers, Product Owners and Technical Project Managers to support successful digital service delivery.

• Own & Trace: Maintain end-to-end requirements traceability, ensuring outputs are documented, visible and embedded into service design and backlog refinement.

• Support & Prioritise: Contribute to product ownership activities where required, helping teams clarify priorities, manage dependencies and make informed delivery decisions.

• Improve & Innovate: Identify opportunities to streamline processes, resolve delivery challenges and improve how business requirements are captured and communicated.

• Manage & Communicate: Use Jira, Confluence and relevant delivery tools to maintain accurate documentation, communicate progress and support effective stakeholder engagement.

Required qualifications to be successful in this role

To succeed in this role, you should have proven experience as a Business Analyst delivering digital services within a complex enterprise Agile environment, ideally within the UK public sector. You'll bring a comprehensive understanding of the software development lifecycle, strong requirements engineering capabilities and the confidence to work independently while collaborating effectively with multidisciplinary teams. You'll be an effective communicator and facilitator, comfortable influencing stakeholders, challenging assumptions and translating complex requirements into practical delivery outcomes.

You should have:

• Business Analysis Experience: Proven experience delivering business analysis activities within complex digital transformation programmes.

• Agile Delivery Expertise: Strong hands-on experience defining requirements, refining user stories and supporting product backlog management within Agile delivery teams.

• Software Development Lifecycle: Comprehensive understanding of the SDLC and how business analysis contributes to design, development, testing and delivery.

• Requirements Engineering: Demonstrable ability to elicit, analyse, document, validate and maintain requirements with clear traceability throughout delivery.

• Stakeholder Engagement: Strong facilitation, communication and influencing skills, with the ability to engage technical and non-technical stakeholders.

• Independent Delivery: Confidence managing business analysis activities independently, identifying priorities and ensuring timely delivery of high-quality artefacts.

• Collaboration & Problem-Solving: Ability to work across multidisciplinary teams, resolve ambiguity and balance user needs, business priorities and technical considerations.

• Agile Tooling: Practical experience using Jira, Confluence or comparable requirements and backlog management tools.

Desirable experience:

• Public Sector Transformation: Experience delivering digital services within UK government or other public sector organisations.

• Product Ownership: Experience supporting Product Owners or undertaking delegated product ownership responsibilities within Agile squads.

• Government Digital Services: Familiarity with user-centred service design and the delivery of government digital services.

• Enterprise Agile Environments: Experience working across multiple delivery teams, managing dependencies and aligning requirements with wider programme objectives.

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