Offre d'emploi Performance Analyst

In this role, you will help shape the performance and operational excellence of complex, business-critical services by turning data into actionable insight. You'll analyse application, infrastructure and user experience metrics to identify trends, uncover root causes, and recommend improvements that enhance reliability, resilience and customer outcomes. Working closely with engineering, service management and client stakeholders, you'll use modern observability platforms and automation to support informed decision-making and continual service improvement.



You'll have the opportunity to influence how services evolve by developing meaningful performance measures, improving reporting capabilities and driving a proactive, evidence-based approach to operational management. Your expertise will help teams identify risks earlier, reduce recurring issues and maximise the value of observability and AIOps capabilities across the service.



Key responsibilities:



Monitor & Analyse application, infrastructure and service performance using Grafana, Kibana, AIOps Nova and related observability platforms.

Develop & Measure KPIs, SLIs and operational performance frameworks aligned to business and client objectives.

Investigate & Resolve incidents by performing detailed root cause analysis using telemetry, logs and operational data.

Automate & Optimise reporting and analytical processes using Python, SQL and reusable automation solutions.

Produce & Present insightful dashboards, reports and recommendations for both technical and non-technical stakeholders.

Identify & Improve service trends, performance bottlenecks and opportunities to enhance resilience and customer experience.

Collaborate & Influence engineering and service teams to validate improvements and measure their effectiveness.

Support & Forecast capacity planning and long-term service optimisation through trend analysis and performance modelling.

Drive Continuous Improvement by promoting data-driven decision making and evolving observability best practices.

Required qualifications to be successful in this role

To succeed in this role, you'll have experience analysing the performance of complex IT services and translating operational data into meaningful business insights. You'll be comfortable working with observability platforms, automation tools and large datasets, while communicating confidently with both technical and business stakeholders. A passion for continual service improvement, strong analytical thinking and a collaborative approach will enable you to make a significant impact.



Essential Skills:

Experience analysing application, service or operational performance within complex IT environments.

Strong analytical and problem-solving skills with the ability to interpret complex datasets.

Hands-on experience with Grafana, Kibana or similar observability platforms.

Proficiency in Python for automation, scripting and data analysis.

Experience using SQL and data interrogation techniques.

Understanding of application architectures, APIs, cloud platforms and distributed systems.

Experience defining and reporting against KPIs, SLIs and service performance metrics.

Excellent communication skills with the ability to present technical insights to diverse audiences.

Degree in Computer Science, Data Analytics, Mathematics, Engineering, Information Systems or equivalent professional experience.



Desirable:

Experience with AIOps Nova or other AIOps platforms.

Knowledge of OpenTelemetry and modern observability frameworks.

Familiarity with Site Reliability Engineering (SRE) principles.

Experience working within Government, regulated or enterprise environments.

ITIL Foundation certification.

AWS, Azure, Python, Data Analytics or Observability-related certifications.



#LI-LW1

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.



Come join our team—one of the largest IT and business consulting services firms in the world.