Mission freelance Business Data Analyst - DV Cleared

Business Data Analyst

Must have an Active DV Clearance

Business Data Analyst Responsibilities

- Manage monthly Service Charge and Project Delivery invoicing.
- Extract, validate and reconcile billing data from ITSM platforms and operational systems.
- Maintain billing models, calculation methodologies and supporting audit evidence.
- Investigate billing discrepancies, financial variances and invoice adjustments.
- Produce service performance reports, dashboards and management information.
- Analyse incidents, problems, changes, assets, configuration items and SLA performance.
- Develop reporting solutions using Excel, ITSM platforms and data visualisation tools.
- Maintain KPI definitions, reporting calculations and data quality controls.
- Work with finance teams, Service Tower Leads and technical stakeholders to resolve queries.
- Support financial audits, service reviews and contractual governance.
- Improve billing, reconciliation and reporting processes through automation and standardisation.

Business Data Analyst Skills and Experience

- Proven experience in financial accounting, invoicing or billing.
- Experience managing complex fixed and variable billing models.
- Strong ITSM data analysis and operational reporting experience.
- Practical experience with ServiceNow, BMC Remedy or equivalent ITSM platforms.
- Advanced Microsoft Excel skills, including complex formulas, lookups, pivot tables and reconciliation.
- Experience extracting, validating and reconciling data from multiple systems.
- Strong understanding of financial controls, contractual charging rules and audit requirements.
- Experience producing KPI reports, dashboards and service performance analysis.
- Excellent analytical, organisational and stakeholder communication skills.
- Ability to manage deadlines, investigate discrepancies and maintain accurate documentation.
- SQL, Power BI, Power Query or automation experience would be advantageous.
- AAT, CIMA, ACCA or ITIL 4 qualifications would be desirable.
- Experience with SAP, Oracle Financials or managed-service contracts would be beneficial.

To apply, please send your CV by pressing the apply button.

Due to high volume of applications, only shortlisted CVs will be contacted.


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.