Offre d'emploi Business Analyst CMDB / ServiceNow
Roumanie
STHREE SAS
Le poste Business Analyst CMDB / ServiceNow
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Responsibilities
- Gather, analyze, and document business requirements related to ITSM processes
- Contribute to the improvement and structuring of the CMDB (Configuration Management Database)
- Ensure data consistency and quality within the CMDB
- Support the evolution of ITSM processes (Incident, Change, etc.) in an ITIL environment
- Contribute to the design and optimization of ServiceNow reporting and dashboards
- Guide and support users in using the platform and reporting tools
- Work closely with technical and business teams to ensure clear process understanding
Profile
- At least 4 years of experience as an IT Business Analyst
- Strong understanding of ITSM processes (Incident, Change, etc.)
- Experience with ServiceNow (ideally with exposure to CMDB topics)
- Familiarity with CMDB concepts (deep expertise not mandatory)
- Good knowledge of ITIL practices
- Experience in requirements gathering, documentation, and stakeholder management
- Ability to work in a structured and demanding environment
Nice to have
- Hands-on experience with ServiceNow CMDB or configuration data management
- Experience with ServiceNow reporting / dashboards
- Knowledge of data quality and governance topics
Profil recherché
Profile
- At least 4 years of experience as an IT Business Analyst
- Strong understanding of ITSM processes (Incident, Change, etc.)
- Experience with ServiceNow (ideally with exposure to CMDB topics)
- Familiarity with CMDB concepts (deep expertise not mandatory)
- Good knowledge of ITIL practices
- Experience in requirements gathering, documentation, and stakeholder management
- Ability to work in a structured and demanding environment
Nice to have
- Hands-on experience with ServiceNow CMDB or configuration data management
- Experience with ServiceNow reporting / dashboards
- Knowledge of data quality and governance topics
Environnement de travail
📍 Romania - Bucarest (Permanent prefered) - International environment
Asap
Context
As part of the growth of its ITSM team, our client is looking for a Business Analyst with a CMDB focus to support the evolution and optimization of its ServiceNow platform.
You will join an international team, including a junior team member and a senior stakeholder based in France.
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Business Analyst CMDB / ServiceNow
STHREE SAS