Offre d'emploi Service Delivery Manager (DV Security Clearance)

You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the evolving needs of our clients.



Key Responsibilities:



• Introduce and manage SLAs and KPIs on behalf of the CIS Department.



• Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs.



• Lead or consult on continuous service improvement initiatives.



• Facilitate collaboration among contract and client colleagues to optimise service delivery.



• Oversee obsolescence, licence, and configuration management activities.



• Advise leadership on service design, implementation, and the management of an ITSM model suited to departmental needs.

Required qualifications to be successful in this role

• IT Service Management (ITSM) qualification (minimum foundation level) and experience using ITSM tools (e.g., HELIX).



• Project management qualification (minimum foundation level) and practical experience (agile or waterfall).



• Proven experience drafting and managing SLAs and service reporting using tools such as PowerPoint, Excel, and Visio.



• Demonstrated ability in managing continuous service improvement processes.



• Strong collaborative skills with experience in peer leadership and upward management.



Desired Competencies:



• Experience or qualification in configuration, licence, and obsolescence management.



• Background in a military or civil service client environment.



• Proficient written and verbal communication skills with a focus on clarity, brevity, and relevance.



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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.