Offre d'emploi Service Delivery Manager

In this role, you will be accountable for the successful delivery of CGI’s services to clients, managing the full service lifecycle from planning through to reporting. You’ll ensure SLAs are consistently achieved, budgets and resources are effectively managed, and risks are identified and addressed. You will build strong client relationships, act as a trusted advisor, and play a pivotal role in identifying opportunities for service improvement and business growth.

As a people leader, you’ll guide a small team, balancing workloads and supporting development while ensuring performance standards are met. Working collaboratively with internal teams, clients, and partners, you’ll uphold CGI’s reputation for service excellence and make a meaningful impact on both our business and our clients’.

Key responsibilities include:

Deliver & Assure: Ensure service contracts are delivered on time, on budget, and to agreed SLAs.

Plan & Control: Maintain service delivery plans, including financials, resources, and reporting.

Lead & Support: Manage and support a small team, providing clear direction and feedback.

Collaborate & Engage: Build strong relationships with clients, partners, and internal teams.

Improve & Grow: Identify risks, propose improvements, and uncover opportunities for new business.

Required qualifications to be successful in this role

To succeed, you should have proven experience in service delivery management, financial and contractual accountability, and team leadership. Strong communication, stakeholder management, and problem-solving skills are essential, alongside the ability to identify improvements and drive client satisfaction.

You should have:

Experience managing IT or service delivery contracts.

Strong understanding of SLAs, service reporting, and risk management.

Ability to plan, budget, and resource effectively.

Experience leading small teams and providing performance management.

Strong relationship-building skills with clients, partners, and stakeholders.

Commercial awareness with the ability to identify growth opportunities.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.