Offre d'emploi Service Designer

In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you’ll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You’ll play a leading part in shaping service design practices within CGI — modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.



You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.



Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.

Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.

Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.

Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.

Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.

Required qualifications to be successful in this role

To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You’ll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills.



Proven experience designing end-to-end digital or omni-channel services.

Strong knowledge of GDS principles and experience delivering to GDS standards.

Expertise in service blueprints, user journeys, and ecosystem mapping.

Confident in research-informed design and collaborative, agile delivery.

Excellent stakeholder facilitation and visual communication skills.

Experience mentoring or supporting design capability within teams.

Proficiency with Miro/Mural, Figma, and Office 365.



Desirable:

Background in public sector, NHS, or other regulated environments.

Understanding of data-driven experimentation and behavioural analytics.

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.