Mission freelance D365 Solution Architect

D365 Solution Architect
6 Month contract initially
Based: Hybrid/Newcastle - max 2 days p/w onsite
Rate: £Market rates p/d (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a D365 Solution Architect to join the team.
You will play a pivotal role in shaping and delivering enterprise grade Dynamics 365 Customer Service solutions for large, complex organisations. The role focuses on end to end solution architecture, hands on proof of concept development, and close collaboration with business and technical stakeholders to translate requirements into scalable, secure, and compliant solutions using the Microsoft Power Platform and Dynamics 365 ecosystem.

Key Responsibilities:
* Lead solution architecture and design for Dynamics 365 Customer Service-centric engagements
* Own end to end solution definitions include functional, technical, integration, and data architecture
* Engage directly with customer stakeholders to understand business processes, challenges, and outcomes
* Design and build hands on Proof of Concepts (POCs) to validate solution approaches and demonstrate value
* Define application landscape including Dynamics 365, Power Platform
* Ensure solutions align with non functional requirements such as security, scalability, performance, and compliance
* Provide architectural governance, design assurance, and technical leadership during delivery
* Guide and mentor functional consultants and developers across the delivery lifecycle
* Support activities including solution walkthroughs, estimates, and technical responses

Key Skills & Experience:
* 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments
* Strong hands on experience with Dynamics 365 Customer Service, Omnichannel, and case management
* Proven ability to design and build POCs, demos, and reference implementations
* Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
* Experience designing integrations
* Strong customer facing skills with the ability to communicate complex solutions clearly
* Experience working in regulated or large scale environments with strong governance needs
* Ability to balance out of the box capabilities with configuration and customisation

Desirable skills/knowledge/experience:
* Experience with Copilot, AI enabled customer service, or knowledge management solutions
* Exposure to public sector or highly regulated industry programmes


This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.