Offre d'emploi ITSM Service Design Consultant - Telecoms

In this role, you will work alongside clients to design, assure, and improve secure IT services across the full-service management lifecycle. You’ll take ownership of service strategies and designs that balance people, process, technology, and commercial considerations, ensuring solutions transition smoothly into live operations and deliver real business impact.



You will act as a trusted advisor, shaping service architectures, guiding improvement initiatives, and adapting designs to emerging frameworks and technologies. Supported by a collaborative community, you’ll also mentor junior consultants while continuing to develop your own expertise in response to evolving industry needs.



Key responsibilities include:

• Lead & Shape: Define service management and strategies aligned to client goals.

• Design & Deliver: Produce SDPs, HLDs, and LLDs that provide clear, delivery roadmaps.

• Assure & Improve: Review and assure service designs, driving continuous improvement.

• Collaborate & Influence: Work closely with stakeholders to integrate new services seamlessly.

• Architect & Align: Design target operating models that balance business and technical needs.

• Optimise & Enable: Assess processes, simulate workflows, and enhance service performance.

• Mentor & Grow: Coach junior consultants and promote best practice across teams.

• Contribute & Develop: Support business development and shape tailored advisory solutions.

Required qualifications to be successful in this role

You will bring strong experience in service management and service design, with the ability to translate complex requirements into practical, high-quality solutions. You should be confident working with stakeholders, assuring service designs, and contributing to both delivery and advisory growth.

Essential qualifications and experience:

• Strong background in telecoms service architecture, with experience aligning service design to operational capabilities across multi-vendor landscapes

• Strong understanding of end-to-end service management and service design practices

• ITIL Foundation qualification

• Proven experience in service design and service architecture principles

• Experience in IT project delivery, process implementation, and improvement

• Ability to review and assure service designs with constructive feedback

• Strong stakeholder management, communication, and leadership skills

• Commercial awareness of IT services, SLAs, and contractual delivery

• Experience mentoring or coaching colleagues

Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.