Offre d'emploi Software Support Analyst

In this role, you will take ownership of supporting and enhancing critical public-facing applications, ensuring high availability, performance, and security. You will work across a diverse technology stack, resolving incidents, conducting root cause analysis, and driving continuous service improvements while collaborating closely with onshore and offshore teams.



You will also contribute to change and project delivery activities, bringing creativity to problem-solving and innovation, while being supported by a collaborative team culture that values quality, accountability, and shared success.



Investigate & Resolve incidents across web and cloud-based applications



Monitor & Manage service performance, availability, and risk



Analyse & Improve root causes through structured problem management



Collaborate & Deliver with cross-functional and offshore teams



Implement & Govern changes in line with best practices



Optimise & Enhance application performance and reliability



Engage & Coordinate with third-party vendors and stakeholders



Document & Assure high-quality technical outputs and processes

Required qualifications to be successful in this role

You will bring strong experience in application support and development within complex environments, with the ability to troubleshoot, analyse, and improve systems across cloud and on-premise platforms. A proactive mindset, strong communication skills, and the ability to manage competing priorities are key to success.



You should have strong experience in application support within .NET environments



Proven ability to troubleshoot .NET, IIS, SQL Server, and Windows Server



Experience working with Azure and/or VMware-based environments



Strong understanding of C# and ability to analyse code for issue resolution



Familiarity with DevOps practices and tools such as Git and Jira



Experience supporting browser-based and cloud-hosted applications



Ability to manage incidents, changes, and service improvements effectively



Excellent written and verbal communication skills



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Together, as owners, let’s turn meaningful insights into action.



Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…



You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.



Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.



You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.



Come join our team—one of the largest IT and business consulting services firms in the world.