Mission freelance Application Delivery Manager, ITIL, SDM Productivity Tools, Remote working (h/f)

Vous êtes un gestionnaire d'application senior expérimenté dans le soutien d'une organisation mondiale ?



emagine recherche vos compétences pour diriger une équipe responsable des outils de productivité, de collaboration et de documentation.



Are you senior Application Manager experienced in supporting a global organisation? 

 

emagine is looking for your skills to team lead a squad responsible for Productivity, Collaboration, Documentation tools. 

 

    

Key Skills:

 

Strong customer service, project management, and quality control skills


Effective communication skills with stakeholders at all


Autonomous, ability to work remotely in a collaborative and multicultural environment  


Ability to analyse functional and technical needs


Appetite for new technologies and willing to learn new concepts


Solid problem-solving skills


Fluent in English, French nice to have


Experience in Change Management


ITIL certified or excellent knowledge of ITIL practices




 

Key Tasks:

 

Own  several applications and solutions in the domain of Productivity and Collaboration


Ensure end-to-end service delivery


Contribute to the development, implementation and execution of procedures


Build and maintain a strong relationship with the internal customers representatives, end-users, the support teams and the providers


Implement a continuous improvement mindset


Regular meetings with the providers to suggest new features for application elevation


Maintain a service portfolio and identify the right solution for the right usage


Contribute to the applications landscape rationalization  


Responsible for product’s budget forecast and contract follow-up


Handling critical incidents and problems with the contribution of providers


Carry out studies, projects and ensure implementation until delivery


 

 

For full project details please apply with your latest CV or call Brendan with your questions.