Mission freelance Expert Skyhigh Web Gateway

ANGLAIS COURANT MANDATORY

The Cyber Defense department provides the Group with a cybersecurity solution: the teams deliver operational security services to protect, detect and respond to cyber threats that could impact the Group. The team also ensures that Security principles are used, and that Products development and projects are aligned with Security strategy frameworks, as delivered by Group Security.
Part of it, into the \"Network & Messaging product\" team, a web filtering solution to secure and filter access to and from Internet: this solution is entitled Secure Web Access, which is currently based on Skyhigh vendor. This job description is for a \"Secure Web Access\" security engineer.


Services (Main Tasks) :

As part of the Cyber Defense, the \"Secure Web Access\" engineer is responsible for the Support of any activities related to the global product.
As Web Gateway expert you must have technical experience on User and Application's internet access delivery, strong collaboration, and customer relation skills to carry out all responsibilities below:

Technically advise and support SWA Product management on the ownership and definition of the Product Strategy, roadmap and lifecycle to ensure to serve the security objectives
Technically advise, lead and support technical discussion with Group security related to any topics related to the product
Technically advise, lead and support any technical activity and improvement that may be set up on the proxy product and related to:
Policy configurations
Security reports requirement (who, what, when, how)
Performance improvement
Automation
New additional features
Service management (service catalog, internal processes, TOM, etc.)
Any others
To challenge and lead technical discussion with the vendor for topics as service request, or incident ticket, or improvement plan or new feature, etc.
To support and advise the BAU service provider (Cap Gemini) on some level 3 activities and work closely with their L2 support teams to technically lead and advise them on their daily activities
To support, lead and manage incidents resolution related to web gateway daily operations.
Support and technically advise on new customers' demands and assess the technical sets-up on proxy configurations to answer the need
To technically advise, lead and support the standards definitions
Prepare technical documentations and procedures to support the overall projects and BAU teams
Analyze user or application internet activities for security purpose.
Analyze user or application internet activities for performance improvement.
To head up on the integration of the web gateway product with the overall client environment

More than a very strong technical competence, we need strong leadership and team spirit as you will be in relation with many teams:

Work closely with Cyberdefense teams on security request and issue.
Work closely with project teams on client program, cloud migrations, etc.
Work closely with vendor and provider to challenge, support and align their service to the need
Work closely with others client product for any interaction that proxy may have with their own product (SEP, Windows edition, etc.)
Work closely with workplace support teams to support device browsing issue
Work closely with AD support teams to support authentication issue