Job Vacancy Senior IT Service Manager - Ministry of Housing, Communities and Local Government - G7

As a Senior IT Service Manager, you'll have:

• Experience of administering ServiceNow/ Jira Service Management (including dashboards) or similar ITSM and SaaS Tools

• Significant experience in building strong relationships with various teams using these to influence outcomes and progress actions

• Experience of implementing and developing ITIL best-practices and promoting the benefits to the department (Preferably ITIL v4 Foundation certified)

• Demonstrated ability to influence and collaborate with senior stakeholders across technical and non-technical domains

• Experience in managing supplier relationships and ensuring value for money in digital service delivery

• Proven experience in leading digital service operations or service management

• Excellent communication skills, with the ability to translate complex technical concepts into clear, actionable guidance

• Proven track record as a self‑starter who can quickly assess situations, identify priorities and progress work at pace

• Technical experience in managing SaaS tools

Bristol, Darlington, Manchester, Wolverhampton

Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

The Senior IT Services Manager plays a leadership role within the Digital Directorate, overseeing the governance, performance and continuous improvement of core Software as a Service (SaaS) products. This role is pivotal in aligning the department’s approach to Service Management, ensuring that digital tools and services are secure, user‑centred, and aligned with business needs.

The postholder will have responsibility for supporting the development and operations of Digital Services across the department for ticketing tools, ensuring effective and secure implementation. This will include working with suppliers to ensure we receive the best possible service, as well as managing licences and contracts. The role will have a focus on effective SaaS and Ticketing tool governance, establishing policies and standards for appropriate use of these products in MHCLG and working with the right teams to ensure these are considerate of good practices including user experience, cybersecurity and cost.

Find out more about our Digital teams and what they are working on through our .  Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.