Free-Work: Supporting the IT and tech community.

Network Engineer (Telecoms) Liverpool (Office-based) £40,000 to £50,000 DOE Are you a Telecoms engineer who is looking to develop your skills and work in a role that offers progression to Senior & Management positions? On offer is an excellent opportunity for a Network Engineer with telecoms experience looking to join an industry-leading company in a role that offers progression to management and specialist training programs. This global, multinational company is one of the market leaders in their industry and have a rich history of being a specialist within their field. With offices across the world, they are now looking to grow their UK team and have ambitious growth plans in place. In this role you will provide remote support to field engineers on their installations and liaise with customers to resolve their technical issues. You will also play an important role in IP network design & troubleshooting and carry out repair & maintenance duties. You will also provide support on software upgrades. The ideal candidate will have experience carrying out technical support duties in a Telecoms role. They will have knowledge of the products of leading Telecoms companies, such as Nokia, Ericsson, Huawei etc. In addition, they will have knowledge & an understanding of Microwave systems. This is a fantastic opportunity to join a reputable company that has exciting growth plans and is offering a varied role with great training and progression. The Role: Providing remote technical support Support test activities with customers during Type acceptance phases Training partners and internal field operators on equipment Manage NMS and OSS systems on Linux / Unix platforms IP Design and troubleshooting Office-based role in Liverpool The Person: Network Engineer who is comfortable in a customer-facing role Experience in the Telecoms industry Product knowledge of major Telecoms companies such as Nokia, Ericsson, Huawei etc Knowledge & understanding of Microwave systems Reference Number: BBBH-221830 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Lucy Fraser-Stansbie at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

IT Support Engineer Cheshire £25,000 - 28,000 DOE + Company Van & Fuel Card, 28 Days Holiday, Pension, Free Parking This is an excellent opportunity to join a fast-paced IT solutions specialist who are growing again due to winning a number of new contracts, this innovative MSP offers progression and development opportunities. This company are a thriving Managed Service Provider which offers a variety of IT services and solutions to a vast range of local enterprises. Due to their continued success they are expanding their Infrastructure and Networking team. In this role you will solve a variety of problems for clients, providing 1st and 2nd line support on software/network and IT hardware troubleshooting both remotely and at client sites. The ideal candidate will have good knowledge of TIL practices, Active Directory, Exchange, 365, Windows 10 and VPN. You will have some experience working in a 1st Line Support/Helpdesk role. You will also hold a full UK Driving License. This is a fantastic opportunity to join a fast-moving company with a large amount of accumulated experience and knowledge, where no two days are the same and where no one leaves without learning something new each day! The Role: Troubleshooting and resolving issues 1st Line Support On going monitoring and maintenance of client networks & infrastructure Mon to Fri, On-Site The Person: 1st Line IT Support experience Experience working with Microsoft Active Directory, Exchange, 365, Windows 10 & VPN Experience providing customer service Full UK Drivers Licence Reference Number: BBBH225258 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Ryan McIntyre at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

This role is critical to our business with service desk being one of the most common customer interactions. We have to deliver great customer service which is 100% customer centric to ensure that every interaction is of the highest quality resulting in technical resolution of issues at the first point of contact. What I'll be doing - your accountabilities Skills required for the job* Highly professional customer service interactions * Create and maintain knowledge management* Close the loop with escalations and complaints* Complete up to 2nd line diagnostics including but not exclusive to router diagnostics* Provide SME function for customers and customer solutions * Perform technical diagnostics and resolve incidents at first point of contact where possible* Train members of the team on new products/services* Lead role on products/services, providing high level of technical expertise to customers both internal/external* Undertake personal training and development in line with departmental needs and in line with Personal Development Plan agreed with Line Manager * Excellent communication skills - Verbal/Written* Excellent customer service skills* Excellent IT literacy* Capability to achieve Cisco accreditations* Ability to resolve issues in a timely fashion but also to update knowledge/questions for the rest of the team * Proactively manage customer interactions and escalate as appropriate* Own and resolve of complex customer issues with little management support* Display role model behaviours within the roles and responsibilities of your rolePeople accountabilities Experience you would be expected to haveWe expect any candidates to evidence the ability to work in line with the BT Values:* Personal -We come across as human beings. We show we understand and care. We respond to what our customers want* Simple - We're straightforward and easy to deal with. We make complex things clear* Brilliant - We're ingenious. We lead the way in creating new things. Whatever we do, we do it really well. * Excellent communication skills - Mandatory * Excellent customer service experience - Mandatory* Capability to ahieve Cisco accreditation* Proficient IT Literacy * Managing complex technical customer issues - Mandatory* Experience of service * Good Knowledge of IT technologies - Mandatory * Experience of service management IT tools - Mandatory * ITIL4 Foundation - Preferred * Ability to obtain / retain security clearances relevant to the role and position* ISO27001 awarenessKey decisions * Provide SME function for customer/internal and external* Manage complex customer interactions and issues with autonomy* Incident management responsibility Hybrid workingDue to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Job Description ServiceNow Technical Support - London We require a ServiceNow Technical Support Analyst with 8+ years (SA / M Level);- 2.5 to 3 years of ServiceNow relevant experience. Job Description : Service now Implementation Specialist & Admin Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional ) ) Good Communication and presentation skills, Client handling. Java Scripting knowledge and hands on experience on it. Hands-on with ITIL Process implementation. Service-now for custom Application Design & Development. Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. Hands-on design, development and deployment experience with the Service-now platform. Hands-on migrating data from different tools into ServiceNow. Hands-on to SNow Integration Good at creating required information for Reporting and Dashboards Knowledge of ITIL methodologies and processes. Technical Expertise : Creation of script based Assignment and Approval rule. Creation of Business Rule, UI Action by using Glide script. Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called. Creation of custom related list. Creation of Access Control List with the help of Scripting. Creation of Script based UI Policy and Client Script. Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate Querying the table by using Glide Record Referencing Glide List Debugging script Creating and customizing UI and pages using Jelly Working with complex Log Files. Render forms, lists, UI Pages, and many other things in SXX XX XX XX XX with the help of Jelly Designing of Macros and Formatters. User Administration Web Service Integration User Interface Level Integration MID Server Integration Use of Import Sets for data loading from external file or database to the XX XX XX XX XX Knowledge of ITIL V3 processes This is a 3 month contract based in Central London. Please forward your CV in Word format.

Job Description Technical Support Engineer - Holborn London As a Technical Support Engineer you will have at least 2 to 5 years hands-on experience in Technical Support. You will provide effective, high-quality technical support to the Company's rapidly growing global customer base. The Technical Support Engineer is a natural problem solver who is able work patiently and efficiently with hundreds of customers, exponential traffic growth and millions of impressions per month. The role will involve supporting both technical and non-technical end users, while also contributing to programming and documentation projects, as required. This is a great position for someone early in their Development career: you have some experience in customer service and enjoy resolving people's problems. Main responsibilities and qualifications: Extremely strong communication and follow-up skills. You can speak both engineer and human. Speaks and writes English fluently. Self-driven and thrives in a fast-paced environment. Shows initiative; works hard and leads by example as part of a greater team. Brings new ideas to the table about the support process and architecture; is able to implement them if needed! Great organization skills and ability to plan ahead. Must be a creative problem solver; able to think outside the box when challenging support issues appear. Customer focused mentality required; you love helping other people and see how they make great use of our products. Awareness of API, iOS SDK, JS SDK Experience querying/searching databases, preferably MySQL/SQL. Moderate experience/understanding of web technologies, including CSS, HTML, and XML, and JavaScript language and concepts.. Familiarity with Git, such as GitHub, Bitbucket, or other version control platform. Troubleshooting (especially when time is of the essence). Strong ability to retrieve historical data from multiple sources. 2 - 5 years experience in customer service/support role Salary for this role will be £35K - £38K. Please send your CV to us in Word format along with salary.

Customer Support Executive (Engineering Industry) £26,000 + Excellent Training + Career Progression Office Based, Commutable from Bristol, Avonmouth, Filton, Patchway, Portishead and surrounding areas Are you comfortable with speaking to customers on a day to day basis looking to be heavily invested in whilst working for an Engineering company where you will provide technical support and be trained on CAD with future scope of career progression? This is a great opportunity for someone who is customer service focussed that is interested in design or engineering products that wants to start their career and be fully trained with great career prospects This company have been established for over 20 years and are part of a large engineering group, they are renowned for high quality products and offering a great service. This is a great opportunity for someone to start their career within engineering. This role will suit someone with a customer service attitude and an interest in engineering or design looking for training. The Role: *Office based Monday to Friday, 37.5 hours per week *Providing Phone technical support and CAD Designs for customers *Lots of training and future career progression The Person: *Customer service focused background with an interest in engineering or design *looking for a long term career based role Reference Number: BBBH207300 To apply for this role or to be considered for further roles, please click \"Apply Now\" or contact Harry Heal at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.