Contractor job Service Delivery Director

Service Delivery Director

Must have an Active DV Clearance

The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently within secure environments.

Service Delivery Director Responsibilities

Lead end to end service delivery across multiple contracts aligned to SLAs.
Own full P&L accountability, financial governance and cost control.
Manage service risks, performance and productivity improvements.
Lead and develop a team of Service Directors and delivery managers.
Drive Service Improvement Plans to enhance delivery standards.
Manage supplier relationships to deliver a unified service approach.
Support service introduction and transition from programme into service.
Identify and deliver account growth and revenue opportunities.
Provide governance across service reviews, CAB and customer meetings.

Service Delivery Director Skills and Experience

Proven experience as a Service Delivery Director within complex environments.
Strong understanding of Defence or MoD customer environments.
Experience with ITIL service management frameworks.
Experience working within Agile delivery environments.
Strong leadership, financial and stakeholder management capability.

To apply, please send your CV by pressing the apply button


Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.