Job Vacancy Senior Service Designer - Driver and Vehicle Standards Agency - SEO

Want to design services that make a real difference to people’s everyday lives? At the Driver and Vehicle Standards Agency (DVSA), you’ll help shape services used by drivers, businesses and the public across the UK.

You’ll work in multidisciplinary teams to design simpler, more effective services, using data and evidence to improve how people interact with government.

About the role

As a Senior Service Designer, you’ll lead the design of end-to-end services, ensuring they are user-centred, accessible and meet the Government Service Standard.

You’ll work closely with product managers, researchers, developers and policy colleagues to turn insights into practical design solutions. This is a delivery-focused role where you’ll help shape services from early discovery through to live implementation and continuous improvement.

What you’ll be doing

• Design end-to-end services that meet the Government Service Standard

• Lead activities such as journey mapping, prototyping and workshops

• Turn research and data into clear, actionable service designs

• Ensure services meet accessibility and public sector standards

• Collaborate across multidisciplinary teams to deliver user-centred services

• Develop and prototype user-facing features and service improvements

• Support the use of the GDS Design System and best practice

• Help build and strengthen the service design community

• Communicate design ideas clearly to technical and non-technical stakeholders