Job position Interaction Designer - HMRC - SEO
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HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. You will work as part of our User-centred Design practice in the Chief Technology and Design Office, shaping key initiatives that impact millions of people, ensuring our services meet real user needs.
Our UCD practice provides consultancy services, tools and capabilities to major programmes and business areas across the department. Through this highly successful approach we have helped shape and design some of HMRC’s most impactful products and services, and we now need an Interaction Designer to join us so that we can continue to ensure we are designing the right things for our users.
The successful candidate will play a vital role in shaping the interactions between users and HMRC’s content and guidance, ensuring simple and inclusive user experiences. You will work in a supportive environment with plenty of opportunities to learn, grow, and thrive.
This is an opportunity to make a real difference - to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. Plus, you’ll be part of a user-centred design practice/community that's breaking the mould of traditional government work. If you’re an interaction designer who is looking for their next opportunity, we’d love to hear from you.
An interaction designer is a confident and competent designer who can determine the best way for users to interact with HMRC’s services. You will:
Use your experience to design user-friendly and accessible services that aligns with government standards and best practices.
Work alongside policy experts, user researchers, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences.
Candidate profile
Your responsibilities will include:
Creating prototypes, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
Mapping user journeys, processes and visualising design problems
Building positive relationships with stakeholders and team members, influencing and collaborating with them to improve design quality
Helping to facilitate the design process by participating in research activities, pairing with developers, facilitating workshops and communicating design decisions
Working collaboratively with your team to turn concepts into user-centred services
You will also be expected to:
Participate in the design communities within HMRC and across government, both online and offline
Use your expertise to review and provide feedback to other interaction designers on their work
Seek out opportunities for learning and improvement by getting feedback from your colleagues and the business
Essential Criteria
To be successful in this role you will already have experience and understanding of:
Designing accessible interactive products or services that meet user needs; including proven experience in
Sketching, concept creation and designing prototypes
Journey mapping and needs analysis with good understanding of information design/architecture
Working with pattern libraries and/or style guidelines, for example the design system
An understanding of user research methods and practice
Managing stakeholder needs and expectations and facilitating difficult discussions within the team or with diverse senior stakeholders.
Prototyping at varying fidelities using a range of methods, including HTML and CSS, and collaborating with teams and stakeholders in prototyping activities
Collaborating with user researchers, championing user research activities and designing to meet user needs
Web technologies and how they affect design, including accessibility
Qualification
A degree in a relevant subject or equivalent background from industry experience is expected.
Technical skills
Interaction designers in HMRC are part of the Government Digital and Data profession. As part of the selection process you’ll be assessed against four skills from the Interaction Design role:
Designing together
Evidence-based design
Iterative design
Designing for everyone
Working environment
Bristol, Cardiff, Edinburgh, Manchester, Newcastle-upon-Tyne, Telford, Worthing
About the jobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.
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Interaction Designer - HMRC - SEO
Government Digital & Data
