INVESTIGO

Contractor job AWS Connect SME (Example)

United Kingdom

INVESTIGO

Job position

Contractor
As soon as possible
700-800 £GB
2 to 5 years experience
United Kingdom
Published on 15/03/2026

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AWS Connect SME - Amazon Connect - AWS Lambda - Contract - Outside IR35

My client are looking for a Senior AWS Connect Engineer who can take the lead on their Amazon Connect platform. You’ll be the go‑to person for designing, building, and improving their cloud contact center, working closely with teams across the business to make sure everything is scalable, secure, and runs smoothly.
 
Responsibilities
  • Design, build, and maintain Amazon Connect contact center solutions
  • Integrate Amazon Connect with CRM, ticketing, and other internal systems
  • Develop and maintain contact flows, IVRs, routing logic, and call recording policies
  • Implement automation, monitoring, and alerting for contact center services
  • Lead troubleshooting and performance tuning for voice and chat workflows
  • Collaborate with stakeholders to gather requirements and translate them into technical designs
  • Provide technical guidance, best practices, and mentorship to junior team members
  • Ensure security, compliance, and reliability of the contact center platform
 
Requirements
  • 5+ years in cloud engineering, including 3+ years hands‑on with Amazon Connect
  • Strong practical experience with:
  • Amazon Connect (contact flows, queues, routing profiles, hours of operation)
  • AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB (or similar)
  • Solid track record integrating Amazon Connect with internal and third‑party systems (CRM, ticketing, identity, etc.)
  • Good understanding of telephony concepts (SIP, call routing, IVR, ACD, CTI)
  • Comfortable with at least one programming language (Python, Node.js, or JavaScript)
  • Experience using Infrastructure as Code (CloudFormation, CDK, or Terraform)
  • Strong grasp of AWS security, networking, and identity
  • Able to communicate clearly with both technical and non‑technical stakeholder
London, England, United Kingdom
250 - 999 employees
Recruitment agency
With a team of over 230+ experienced consultants and offices in London, Amsterdam, Guildford, Milton Keynes, St Albans, New York and Philadelphia. Investigo offer Executive, Interim and Permanent recruitment solutions to a diverse range of blue chip companies and SMEs. Our current areas of specialisation include: Accountancy and Finance BI and Data Analytics Business Change and Transformation Financial Crime, Risk and Compliance Human Resources and Talent Management Pharma and Life Sciences Procurement Property, Facilities and Workplace Public Sector Consulting SAP Strategy Consulting Technology Our Purpose We believe that what we do can make a difference for the benefit of our candidates, our clients and our people. In the world of recruitment our purpose is to make a difference. Our Mission To create a brand synonymous with the sourcing of both interim and permanent talent in the professional services arena To be a market leader in each one of our chosen specialisms by 2022 For us to provide a platform where you can realise your true potential To provide a reward scheme which recognises high performance and over achievement For Culture, Reward and Progression to be at the heart of everything we do Our Values The values which define us include: Expertise - we add value by asking the right questions, sharing market insights and offering expert advice Passion - we genuinely love what we do and have fun doing it Integrity - we always do what we think is right and we are committed to being open and honest in all of our dealings Inclusivity - we value and empower the diverse contributions everybody makes We look forward to working with you.

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AWS Connect SME (Example)

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