Job position AWS Connect SME (Example)
As soon as possible
700-800 £GB
2 to 5 years experience
United Kingdom
Published on 15/03/2026
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AWS Connect SME - Amazon Connect - AWS Lambda - Contract - Outside IR35
My client are looking for a Senior AWS Connect Engineer who can take the lead on their Amazon Connect platform. You’ll be the go‑to person for designing, building, and improving their cloud contact center, working closely with teams across the business to make sure everything is scalable, secure, and runs smoothly.
Responsibilities
Requirements
My client are looking for a Senior AWS Connect Engineer who can take the lead on their Amazon Connect platform. You’ll be the go‑to person for designing, building, and improving their cloud contact center, working closely with teams across the business to make sure everything is scalable, secure, and runs smoothly.
Responsibilities
- Design, build, and maintain Amazon Connect contact center solutions
- Integrate Amazon Connect with CRM, ticketing, and other internal systems
- Develop and maintain contact flows, IVRs, routing logic, and call recording policies
- Implement automation, monitoring, and alerting for contact center services
- Lead troubleshooting and performance tuning for voice and chat workflows
- Collaborate with stakeholders to gather requirements and translate them into technical designs
- Provide technical guidance, best practices, and mentorship to junior team members
- Ensure security, compliance, and reliability of the contact center platform
Requirements
- 5+ years in cloud engineering, including 3+ years hands‑on with Amazon Connect
- Strong practical experience with:
- Amazon Connect (contact flows, queues, routing profiles, hours of operation)
- AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB (or similar)
- Solid track record integrating Amazon Connect with internal and third‑party systems (CRM, ticketing, identity, etc.)
- Good understanding of telephony concepts (SIP, call routing, IVR, ACD, CTI)
- Comfortable with at least one programming language (Python, Node.js, or JavaScript)
- Experience using Infrastructure as Code (CloudFormation, CDK, or Terraform)
- Strong grasp of AWS security, networking, and identity
- Able to communicate clearly with both technical and non‑technical stakeholder
London, England, United Kingdom
250 - 999 employees
Recruitment agency
With a team of over 230+ experienced consultants and offices in London, Amsterdam, Guildford, Milton Keynes, St Albans, New York and Philadelphia. Investigo offer Executive, Interim and Permanent recruitment solutions to a diverse range of blue chip companies and SMEs.
Our current areas of specialisation include:
Accountancy and Finance
BI and Data Analytics
Business Change and Transformation
Financial Crime, Risk and Compliance
Human Resources and Talent Management
Pharma and Life Sciences
Procurement
Property, Facilities and Workplace
Public Sector Consulting
SAP
Strategy Consulting
Technology
Our Purpose
We believe that what we do can make a difference for the benefit of our candidates, our clients and our people. In the world of recruitment our purpose is to make a difference.
Our Mission
To create a brand synonymous with the sourcing of both interim and permanent talent in the professional services arena
To be a market leader in each one of our chosen specialisms by 2022
For us to provide a platform where you can realise your true potential
To provide a reward scheme which recognises high performance and over achievement
For Culture, Reward and Progression to be at the heart of everything we do
Our Values
The values which define us include:
Expertise - we add value by asking the right questions, sharing market insights and offering expert advice
Passion - we genuinely love what we do and have fun doing it
Integrity - we always do what we think is right and we are committed to being open and honest in all of our dealings
Inclusivity - we value and empower the diverse contributions everybody makes
We look forward to working with you.
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AWS Connect SME (Example)
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