Job Vacancy Vocalcom Tech Lead

We are seeking a highly skilled and experienced Technical Lead to oversee the

development, maintenance, and integration of Vocalcom solutions within our

customer service environment. The ideal candidate will have a strong background in

contact center technologies, particularly Vocalcom, and be capable of leading

technical initiatives related to Self-Service IVR, Customer IVR, Outgoing Campaigns,

and system integrations with our stack and other platforms.

Main Tasks to execute :

• Own the design, development, and maintenance of Vocalcom applications,

including Self-Service IVR, Customer IVR, and Outgoing Campaigns.

• Manage and optimize Vocalcom integrations with our stack and other

third-party systems.

• Collaborate with cross-functional teams to gather requirements and translate

them into technical solutions.

• Ensure system stability, performance, and security of Vocalcom applications.

• Provide technical guidance and mentorship to team members involved in

Vocalcom-related projects.

• Troubleshoot and resolve technical issues related to Vocalcom and its

integrations.

• Stay updated with the latest Vocalcom features, industry best practices, and

emerging technologies.

• Document system configurations, processes, and procedures for ongoing

support and compliance.

• Participate in planning and executing system upgrades, patches, and new

feature deployments.

2. Profile

Experience:

• University Degree, with at least 10 years’ experience

• Proven experience in IT Technical Lead in the Telco environment

• Previous experience in IT roles

Knowledge:

• Proven experience with Vocalcom contact center solutions, including IVR,

outbound campaigns, and self-service applications.

• Strong understanding of contact center architecture and integrations.

• Experience with E2E stack integration beyond Vocalcom and related

telecom/IT systems.

• Proficiency in scripting, API integrations, and system customization.

• Knowledge of databases, networking, and security best practices.

• Leadership skills with the ability to manage & own technical projects

• Excellent problem-solving and communication skills.

Preferred Qualifications:

• Certifications related to Vocalcom or contact center technologies.

• Experience with cloud-based contact center solutions.

• Knowledge of other contact center platforms and tools.