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Digital Chief Operating Officer Circa £140,000 + employer pension contributions of 28.97% Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield Shape the future of digital public services. Lead transformation at scale. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for 23 million citizens and supports 90,000 colleagues across the Department for Work and Pensions. We're a community driven by purpose and powered by capability. Our mission is to deliver better, more efficient, and more resilient public services, and we need your leadership to take us further. Your role and impact As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come. You will lead and deliver: Performance and Planning Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI. Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans. Define and track performance through OKRs and KPIs aligned to departmental strategy. Governance and Risk Lead organisational governance and risk management, identifying and resolving blockers early. Represent Digital Group at departmental committees and manage relationships with GIAA. Finance Oversee a £1bn budget and headcount, ensuring financial maturity and value for money. Advise the CDIO on strategic, policy and budgetary matters. Capability and Capacity Partner with People & Capability to build a diverse, skilled and empowered workforce. Lead talent strategy, professionalisation, and capability development across the group. Communications and Engagement Bring our strategy to life through compelling communications and engagement. Foster a culture where people feel informed, inspired and able to do their best work. The skills, experience and knowledge you'll need to demonstrate in your application: Proven senior leadership in digital and change within a mission-critical environment. Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations. A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development. Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need. Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes. Why join us? We offer a broad benefits package designed around your wellbeing and work-life balance, including: Flexible working patterns, hybrid working and job share options. Civil Service Pension with employer contributions of 28.97%. Generous annual leave (25-30 days) plus public and privilege days. Support for financial wellbeing, travel and lifestyle benefits. Health and wellbeing support, including counselling and HASSRA membership. Enhanced family leave policies. Funded learning and development, including coaching, mentoring and industry-recognised qualifications. An inclusive culture with active networks for women, race, disability and more. Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs

Digital Chief Operating Officer Circa £140,000 + employer pension contributions of 28.97% Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield Shape the future of digital public services. Lead transformation at scale. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for 23 million citizens and supports 90,000 colleagues across the Department for Work and Pensions. We're a community driven by purpose and powered by capability. Our mission is to deliver better, more efficient, and more resilient public services, and we need your leadership to take us further. Your role and impact As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come. You will lead and deliver: Performance and Planning Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI. Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans. Define and track performance through OKRs and KPIs aligned to departmental strategy. Governance and Risk Lead organisational governance and risk management, identifying and resolving blockers early. Represent Digital Group at departmental committees and manage relationships with GIAA. Finance Oversee a £1bn budget and headcount, ensuring financial maturity and value for money. Advise the CDIO on strategic, policy and budgetary matters. Capability and Capacity Partner with People & Capability to build a diverse, skilled and empowered workforce. Lead talent strategy, professionalisation, and capability development across the group. Communications and Engagement Bring our strategy to life through compelling communications and engagement. Foster a culture where people feel informed, inspired and able to do their best work. The skills, experience and knowledge you'll need to demonstrate in your application: Proven senior leadership in digital and change within a mission-critical environment. Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations. A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development. Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need. Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes. Why join us? We offer a broad benefits package designed around your wellbeing and work-life balance, including: Flexible working patterns, hybrid working and job share options. Civil Service Pension with employer contributions of 28.97%. Generous annual leave (25-30 days) plus public and privilege days. Support for financial wellbeing, travel and lifestyle benefits. Health and wellbeing support, including counselling and HASSRA membership. Enhanced family leave policies. Funded learning and development, including coaching, mentoring and industry-recognised qualifications. An inclusive culture with active networks for women, race, disability and more. Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs

Digital Chief Operating Officer Circa £140,000 + employer pension contributions of 28.97% Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield Shape the future of digital public services. Lead transformation at scale. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for 23 million citizens and supports 90,000 colleagues across the Department for Work and Pensions. We're a community driven by purpose and powered by capability. Our mission is to deliver better, more efficient, and more resilient public services, and we need your leadership to take us further. Your role and impact As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come. You will lead and deliver: Performance and Planning Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI. Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans. Define and track performance through OKRs and KPIs aligned to departmental strategy. Governance and Risk Lead organisational governance and risk management, identifying and resolving blockers early. Represent Digital Group at departmental committees and manage relationships with GIAA. Finance Oversee a £1bn budget and headcount, ensuring financial maturity and value for money. Advise the CDIO on strategic, policy and budgetary matters. Capability and Capacity Partner with People & Capability to build a diverse, skilled and empowered workforce. Lead talent strategy, professionalisation, and capability development across the group. Communications and Engagement Bring our strategy to life through compelling communications and engagement. Foster a culture where people feel informed, inspired and able to do their best work. The skills, experience and knowledge you'll need to demonstrate in your application: Proven senior leadership in digital and change within a mission-critical environment. Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations. A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development. Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need. Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes. Why join us? We offer a broad benefits package designed around your wellbeing and work-life balance, including: Flexible working patterns, hybrid working and job share options. Civil Service Pension with employer contributions of 28.97%. Generous annual leave (25-30 days) plus public and privilege days. Support for financial wellbeing, travel and lifestyle benefits. Health and wellbeing support, including counselling and HASSRA membership. Enhanced family leave policies. Funded learning and development, including coaching, mentoring and industry-recognised qualifications. An inclusive culture with active networks for women, race, disability and more. Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs

Digital Chief Operating Officer Circa £140,000 + employer pension contributions of 28.97% Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield Shape the future of digital public services. Lead transformation at scale. We're hiring a new Digital & Transformation Chief Operating Officer to help lead one of the UK's most ambitious digital transformations. DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for 23 million citizens and supports 90,000 colleagues across the Department for Work and Pensions. We're a community driven by purpose and powered by capability. Our mission is to deliver better, more efficient, and more resilient public services, and we need your leadership to take us further. Your role and impact As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come. You will lead and deliver: Performance and Planning Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI. Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans. Define and track performance through OKRs and KPIs aligned to departmental strategy. Governance and Risk Lead organisational governance and risk management, identifying and resolving blockers early. Represent Digital Group at departmental committees and manage relationships with GIAA. Finance Oversee a £1bn budget and headcount, ensuring financial maturity and value for money. Advise the CDIO on strategic, policy and budgetary matters. Capability and Capacity Partner with People & Capability to build a diverse, skilled and empowered workforce. Lead talent strategy, professionalisation, and capability development across the group. Communications and Engagement Bring our strategy to life through compelling communications and engagement. Foster a culture where people feel informed, inspired and able to do their best work. The skills, experience and knowledge you'll need to demonstrate in your application: Proven senior leadership in digital and change within a mission-critical environment. Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations. A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development. Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need. Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes. Why join us? We offer a broad benefits package designed around your wellbeing and work-life balance, including: Flexible working patterns, hybrid working and job share options. Civil Service Pension with employer contributions of 28.97%. Generous annual leave (25-30 days) plus public and privilege days. Support for financial wellbeing, travel and lifestyle benefits. Health and wellbeing support, including counselling and HASSRA membership. Enhanced family leave policies. Funded learning and development, including coaching, mentoring and industry-recognised qualifications. An inclusive culture with active networks for women, race, disability and more. Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs

You will lead a challenging agenda, building strong partnerships with other functional leaders (e.g., Commercial, People, Finance, Risk etc) to build joined up approaches to problem solving and drive activity in the following areas:​ Performance and Planning ​ Own the complete view of Digital and Transformation Group business, ensuring it’s well planned, governed, and there is a positive return on investment​ Own the operating model for DWP Digital and Transformation, ensuring it enables effective and efficient delivery for colleagues and customers ​ Deliver an accurate workforce plan for over 4000 FTE and in leading the annual and multi-year (Spending Review) Business Planning processes, ensure we have a clear and resourced plan to deliver our ambitions, strategy and vision​ Build key performance metrics and Objectives and Key Results that help shape and align to Departmental future plans​ ​ Governance and Risk Management ​ Lead on organisational governance, control and risk management for DWP Digital, identifying blockers and issues early, and supporting and coaching colleagues to navigate these successfully ​ Effectively manage the business of Digital and Transformation Group through the DET, representing Digital and Transformation Group and provide subject matter expertise on Departmental Committees ​ Own and manage the relationship with Government Internal Audit Agency (GIAA) to ensure effective risk management and agreeing and implementing improvement actions where needed​ Finance ​ Have oversight of DWP Digital budget (over £1bn) and headcount (circa 7000+) ​ In close collaboration with Finance colleagues, drive budget conversations to ensure we get the funding we need to deliver on our priorities​ Mature our financial and budget management approaches, ensuring alignment with Cabinet Office and Treasury requirements, and supporting colleagues to navigate these requirements ​ Work with our Commercial Director to ensure we achieve value for money from our suppliers​ Provide high level policy, strategic, budgetary and delivery advice to the CDIO ​ Digital Capability and Capacity ​ Work in partnership with DWP People & Capability, and build strong relationships, acting as an intelligent customer, to lead capability and capacity development in DWP Digital and Transformation, building a diverse and professional workforce ​ Attract, build, and develop the best digital talent, creating a strong talent and resourcing strategy, utilising our Digital Academy and making sure we have the right mix of civil servants, and cost-effective arrangements for contractors, outsourced arrangements, apprenticeships, and internships​ Lead professionalisation within the group, engaging with partners to create strong capability pipelines, accreditation and secondment opportunities to increase experience and skills​ Lead the Business Services Practice in Digital Group, developing capability across this group of people to ensure that the business of Digital is well managed, safe and effective ​ Communications and Engagement ​ Bring the Business plan and Digital strategy and vision to life, leading a communications and engagement team to ensure a strong communication and engagement strategy is in place that keeps our people informed and engaged and builds a culture where our people can thrive in a positive, supportive and professional community​

Job Title: Lead Threat Detection Analyst - Operational Technology (OT) Location: Preston. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Circa £59,000 depending on experience What you'll be doing: Delivery of core triage function as part of protective monitoring services across a range of networks/services focusing on Operational Technology (OT) Overseeing and contributing to the analysis and escalation of security threats and incidents identified on OT systems Coordinate with Cyber Operations teams to respond to identified security threats and mitigate prior to impact Lead the development of people, process and technology improvements to aid the service development Provide subject matter advice on security analysis and development of detection content Deputise for the Threat Detection Manager when required Analyses requirements and advises on scope and options for continual operational improvement Your skills and experiences: Essential: Experience of working within Security Operations or equivalent roles Experience with Operational Technology environments Demonstrable leadership in Operational Management Experience in the application of relevant industry standard frameworks (MITRE ATT&CK/D3FEND/ENGAGE etc.) in an operational environment A good level of knowledge and proficiency in the use of SIEM platforms, tools and analytical techniques Innovative approach to analysing and solving problems Desirable: Industry recognised qualification (OSDA, GIAC etc.) or equivalent proven industry experience Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Cyber Operations team: Cyber Operations is responsible for protecting BAE Systems from Cyber Attack by various threat actors. Not only do we protect BAE Systems and its employees, indirectly we protect those who protect us - who serve in our military and rely on the products and services we create. Across Threat Intelligence, Detection, Incident Response and now Active Defence we work to evolve cyber operations as a world class capability. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 26th August 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Hybrid

Cloud Operations Manager (AWS) Remote (travel required to Leeds once per month) Up to £80,000 + car allowance + bonus VIQU has partnered with a leading supply chain company seeking a Cloud Operations Manager (AWS) to lead and mentor their growing team. The ideal candidate will have a technical background in roles like Site Reliability Engineer, DevOps Engineer, or Cloud Engineer before transitioning into leadership. This role focuses on ensuring cloud system reliability and enhancing infrastructure. This position is primarily remote, with travel to Leeds once per month. Key Responsibilities of the Cloud Operations Manager: Lead and mentor a team of SREs, ensuring cloud platform stability. Provide technical leadership in AWS, including CI/CD, container orchestration, IaC, and scripting. Design, implement, and maintain scalable, secure, and reliable cloud systems. Oversee shared services for development, testing, and production (GitLab, Concourse, Jenkins). Contribute to the Cloud Centre of Excellence (CoE), driving best practices. Collaborate with development, operations, and product teams to streamline deployments. Maintain compliance with AWS Well-Architected Framework principles. Key Requirements of the Cloud Operations Manager: At least one year of experience managing technical teams, with five-plus years in a hands-on role. Strong AWS expertise, with relevant certifications (e.g., AWS Solutions Architect SA1, DevOps Engineer DOP-C02). Experience with CI/CD tools, particularly Jenkins and Concourse CI. Familiarity with container orchestration (ECS or Kubernetes). Proficiency in infrastructure as code and configuration management (Ansible, CloudFormation). Scripting skills (PowerShell, Bash, etc.). Experience with Python or TypeScript and knowledge of Java. Prior experience in a Cloud Centre of Excellence (CoE) is desirable. Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment Cloud Operations Manager (AWS) Remote (travel required to Leeds once per month) Up to £80,000 + car allowance + bonus

Job Title: Operations Data Analyst Location: Rochester, Kent. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £35,000 What you'll be doing: Supporting the testing of changes to the business systems Maintaining processes and supporting users involved in their execution Updating business measures Troubleshooting problems in the business systems Educating users in the use of the business system or process Supporting all ad-hoc queries from users and management Representing the user base with all site process changes Communicating changes to business area Acting as an IT Buddy to support learning and development in others Your skills and experiences: Essential: Previous Experience working within a similar analytical role - preferably manufacturing or service Educated to Business/ IT Degree level or equivalent Experience in Share Point management or equivalent packages Knowledge of MS Access, (past normal user level macro's ODBC source) Proven experience in the use of MS Office Products, to support user queries Previous use of data loaders / keyboard emulators Desirable: Experience in creating Power BI dashboards Experience with Oracle and Internal Processes Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Operations Analyst team: Working with a small team you will be the key systems interface for the Support / Repairs Function, data solution needs. This will involve representing the site at software upgrades and evaluating new software solutions, while maintaining the Departments bespoke Access databases, producing metrics, ad hoc reporting, troubleshooting queries, data testing post Oracle upgrades & patches, and data loading information into the business system. Supporting business system users with all aspects of IT interaction and providing a repository for business processes. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 1st August 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. #LI-SH1 #LI-Onsite

An SC cleared Operational Engineer is required for an initial 6 month contract. This is mainly remote with 1 to 2 days per month on site in Telford and is inside IR35 so will require working via an FCSA accredited umbrella company. Key Responsibilities: Design, development, and deployment of data integration and transformation solutions using Pentaho, Denodo, Talend, and SAS. Architect and implement scalable data pipelines and services that support business intelligence and analytics platforms. Collaborate with cross-functional teams to gather requirements, define technical specifications, and deliver robust data solutions. Champion Agile and Scrum methodologies, ensuring timely delivery of sprints and continuous improvement. Drive DevOps practices for CI/CD, automated testing, and deployment of data services. Mentor and guide junior engineers, fostering a culture of technical excellence and innovation. Ensure data quality, governance, and security standards are upheld across all solutions. Troubleshoot and resolve complex data issues and performance bottlenecks. Key Skills: SAS 9.4 (DI), SAS Viya 3.x (SAS Studio, VA, VI). Platform LSF, Jira, Platform Support. GIT. Strong expertise in ETL tools: Pentaho, Talend. Experience with data virtualization using Denodo. Proficiency in SAS for data analytics and reporting. Oracle (good to have). Solid understanding of Agile and Scrum frameworks. Hands-on experience with DevOps tools and practices (e.g., Jenkins, Git, Docker, Kubernetes). Strong SQL and data modeling skills. Excellent problem-solving, communication, and leadership abilities. Key Qualifications: Proven track record of data projects and teams. Certifications in Agile/Scrum, DevOps, or relevant data technologies are a plus. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Service Operations Manager About the Role Are you ready to lead IT service operations and champion excellence in reliability, performance, and user experience? We're seeking a Service Operations Manager to oversee our 1st and 2nd Line Support teams and ensure seamless IT service delivery across the organisation. As a senior leader in IT, you'll shape the direction of our support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. Vendor & Financial Management Manage relationships with third-party vendors to ensure SLAs are consistently achieved and systems are proactively managed. Monitor IT budgets and expenditures, identifying opportunities for cost savings while maintaining high service quality. Change & Asset Management Lead the IT change management process, ensuring changes align with business objectives and minimise disruption. Oversee hardware, software, and licensing compliance; manage effective on boarding and off boarding processes. Documentation & Compliance Maintain clear, comprehensive documentation of IT processes to ensure knowledge transfer and operational continuity. Ensure all IT operations comply with relevant security and regulatory standards. Skills & Experience Proven experience in IT Service Operations or Service Delivery Management ideally experience of setting up service environments from conception. Strong expertise in ITSM tools (such as Ivanti Neurons) and third-party vendor management. Demonstrated leadership, coaching, and team development abilities. Excellent problem-solving skills and a track record of stakeholder management. Experience managing IT budgets and driving cost optimisation initiatives. A passion for continuous improvement and innovation within IT service management. How Success is Measured System Availability: 99%+ uptime of critical systems. Service Performance: Measurable improvements in support efficiency and user satisfaction. Change Success Rate: Seamless and successful implementation of IT changes. Security & Compliance: Full alignment with industry standards and internal security policies. Who You'll Work With Senior IT Leadership Team Service Delivery Team, Service Desk, and wider IT colleagues Business Functional Leaders & Department Heads Key IT Suppliers & Third-Party Providers At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

Key Responsibilities Primary responsibility is to ensure service availability is maintained at required levels, and in doing so own the responsibilities of: Sets the vision, and strategy for the management of live services, to maximise availability, limit downtime, and ensure users are effectively supported. Ensures operational support is fully considered as services are released into the live environment. Delivers operational capability to manage technology risks, to reduce the likelihood of disruption and to limit the impact of major incidents when disruption does occur. Provision of an effective and user-friendly Catalogue of requestable items backed by lean workflow and supported by an efficient exceptions process to deliver what users need, when they need it. Provision of effective cyber security protective monitoring, vulnerability management in conjunction with technical teams and suppliers, and a responsive and effective cyber incident response capability. Lead on software licencing (circa £40m/y) seeking to ensure legal compliance and cost effectiveness * Provide a comprehensive inventory of the IT estate to enable effective operational processes and effective decision making * Provision of a primary lead on Joiner-Mover-Leaver initiatives on behalf of GIO. Building successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective IT service operations to meet those needs. Works with the IT senior leadership team on the service portfolio and governance required to prioritise resources (incl. budgetary elements). * Functions are currently in the role scope, but consideration is being given to rebalancing effort across leadership roles which may impact on this scope. Knowledge Required A deep understanding of Service Management best practice backed up by industry qualifications (ITIL). Certification in ITIL mandatory. A thorough understanding of modern IT technologies and management approaches. Knowledge and experience in leading in an operational environment. Knowledge of cyber security and cyber incident response Desirable a certification in Service Operations. Skills Required Strategic thinking and strategy development, especially in the area of IT services. Exceptional leadership skills, including in operational crisis situations, with the ability to develop and communicate an operational service management vision that inspires and motivates staff and aligns with the IT and business strategy An inspirational people leader, able to motivate own teams, colleagues and suppliers alike. Ability to develop staff including coaching, mentoring and performance management Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units Excellent stakeholder management skills, informed by political and business awareness. Excellent customer experience skills, informed by customer needs, changes and trends Ability to build consensus, making decisions based on many variables, and gain support for major initiatives. Strong sense of self, ethics, and effort, as well as the willingness to go the extra mile to achieve important goals. Excellent influencing, relationship and conflict resolution skills. Strong third-party management skills, working closely with sourcing and vendor managers. Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the I&O workforce.

DBS DIT provides digital capability that supports corporate services across the Ministry of Defence, including Finance, Commercial, Payroll and Human Resources for Military Personnel, Civilian Personnel and Veterans. Our digital solutions comprise enterprise resource planning systems, performance management, analytics, automation, low code applications and public facing services through . As a Senior DevOps Engineer, you will be at the heart of managing and optimising our development processes. Your responsibilities will include overseeing tools and testing environments, managing central code control, maintaining development standards, and writing software that automates systems. You will design secure solutions and deliver complex projects using modern development standards. Your role will also involve troubleshooting and resolving complex service faults and designing efficient systems with medium levels of risk and complexity. You will actively collaborate with user researchers to champion user-focused design, as well as with technical and solutions architects and software developers. In addition, you will underpin the development of both internal user services and public-facing services. You will deploy and manage applications on OpenShift and third-party PaaS solutions and manage CI/CD pipelines. The ideal candidate will demonstrate strong leadership, effective communication, decision-making skills, and a commitment to continuous improvement and development. Responsibilities A Senior DevOps Engineer delivers and integrates software to form a complete DevOps toolchain. They are responsible for planning and designing large groups of stories. At this role level, you will: Transform technical requirements into an effective DevOps toolchain to enable product delivery Ensure that deployment strategies for products are repeatable, scalable and highly available Have deep technical knowledge, providing support to delivery teams and solving complex problems Manage service components and optimise development processes to ensure they meet business needs and performance indicators. Design secure solutions and services with controls specifically engineered to mitigate security threats. Use modern development standards to design, code, test, and document programs or scripts of medium-to-high complexity. Identify, locate, and fix complex service faults while advising others on different methodologies and types of service support. Design systems with medium levels of risk and complexity, ensuring the selection of appropriate technology and efficient resource use. Collaborate with user researchers to champion user research, prioritise and define approaches to understand the user story, and offer recommendations on the best tools and methods to use. Deploy, manage, and scale applications on OpenShift and third-party Platform as a Service (PaaS) solutions, while setting up and managing continuous integration and continuous deployment pipelines. Provide coaching and mentoring to more junior colleagues

Help us build and run the technology that safeguards millions Join us in shaping and maintaining the critical technology that protects millions of people every day. We’re hiring Lead Application Operations Engineers to oversee vital business applications—ensuring they run reliably, securely, and adapt to changing needs. Your expertise will help deliver smooth user experiences across complex services. With three distinct roles available, you're welcome to apply for one, two, or all three, provided you meet the individual criteria for each position.