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Senior IT Support Analyst - Highly Regulated Engineering Environment Type: Full-time, Permanent Clearance: Must be eligible for SC Clearance Driving Licence: Full UK licence requiredAre you an experienced Senior IT Support professional looking to step into a role where your technical expertise truly matters? We're supporting a leading organisation in a highly regulated engineering sector that is seeking a skilled Senior IT Support Analyst to join their team. This position offers the chance to work with cutting‑edge technologies, contribute to critical IT operations, and influence the stability and security of enterprise‑level systems. The Role As a Senior IT Support Analyst, you will: Provide advanced support across hardware, software, networking, and security issues Administer Windows Server (2019-2025) , Active Directory , Entra ID , and RBAC Manage PAM solutions and maintain secure access controls Support and administer Microsoft 365 , including Purview, Exchange Online, and Teams Work with VMware vSphere and Horizon VDI environments Ensure effective patching, maintenance, and compliance across systems Assist with backup and disaster recovery processes Support endpoint security and patching tools Provide network troubleshooting assistance Lead or participate in IT projects Maintain clear, accurate documentation Occasionally provide out-of-hours support when required What You'll Bring Essential Skills & Experience Strong experience in 2nd line or senior IT support roles within enterprise environments Deep understanding of Windows Server , Active Directory , and Microsoft 365 Good knowledge of networking fundamentals: TCP/IP, DNS, DHCP Hands-on experience with VMware virtualisation Knowledge of backup and recovery processes Awareness of security and compliance frameworks such as: ISO 27001 Cyber Essentials Plus CAF 2.0 Excellent troubleshooting and analytical skills Experience supporting Autodesk software (desirable) UK national (required to meet SC clearance criteria) Full UK driving licence Desirable Skills Exposure to hybrid cloud environments (Azure/AWS) Experience with Nutanix AHV, Hyper‑V, or Azure-based hypervisors Experience with endpoint management tools (e.g., Intune) Knowledge of disaster recovery planning and testing SAP S/4HANA exposure To find out more about Computer Futures please visit Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC387148 England and Wales

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £26,000 - £30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.