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Customer Service Team Lead Remote UK £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy and the ability to bring your strategy, implementation and ideas to the team. This company deliver niche and popular software solutions for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical knowledge in SQL and have hands-on experience with Jira Service Management. You will need experience leading a team and also being hands on with customer service tickets. A great opportunity to join a thriving business where you will be given flexibility and autonomy. The Role: Analyse, improve, and manage customer support procedures to align with business objectives Handle support tickets directly while guiding the team in resolving customer issues Lead the support team by example, promoting efficiency and effective problem-solving Collaborate with other departments to develop solutions and boost overall productivity The Person: Proven experience as a Customer Support Team Lead or in a similar role Strong technical knowledge of SQL and practical experience with Jira Service Management Demonstrated ability to lead a team effectively while managing day-to-day support operations Hands-on experience handling customer service tickets alongside team leadership responsibilities

Depuis près de 20 ans, notre client, acteur reconnu dans le domaine du CRM et de la transformation digitale, accompagne des entreprises de tous secteurs dans la mise en œuvre de solutions Microsoft Dynamics 365 et Power Platform. Gold Partner Microsoft, il intervient sur l’ensemble du cycle projet : conseil métier, intégration, formation, accompagnement au changement et maintenance. Dans le cadre d’un projet CRM international pour une entreprise française de la grande distribution, notre client recherche un Consultant Technique Dynamics 365 – Customer Service expérimenté pour renforcer son équipe.

Pour le compte de notre client du transport aérien, nous sommes à la recherche d' un customer services manager pour une mission d'interim management : Faire le lien entre le client et les équipes logistiques (appro, réception, gestion de stock, distribution, outillage) pour s’assurer du suivi des demandes internes et externes Participer à la performance du contrat sur l’aspect logistique, donc à la satisfaction du client Pilotage des activités au quotidien : mise à jour des processus existants, gestion des stocks Pilotage des inventaires (multi-client) + reporting associé Assurer la conformité aux exigences contractuelles Interface directe du client Anglais technique

Pour le compte de notre client du transport , nous sommes à la recherche d' un customer services manager pour une mission d'interim management : Faire le lien entre le client et les équipes logistiques (appro, réception, gestion de stock, distribution, outillage) pour s’assurer du suivi des demandes internes et externes Participer à la performance du contrat sur l’aspect logistique, donc à la satisfaction du client Pilotage des activités au quotidien : mise à jour des processus existants, gestion des stocks Pilotage des inventaires (multi-client) + reporting associé Assurer la conformité aux exigences contractuelles Interface directe du client Anglais technique

Pour notre client dans le secteur de l'agroalimentaire, nous recherchons un Customer Services Manager / Responsable ADV : Management d'équipe Structuration des process et amélioration continue (Order to cash) Evolutions de SAP Support opérationnelle Pilotage de la performance et relation client interne Expérience indispensable en ADV/Relation client en Industrie/Supply chain Maîtrise de SAP indispensable Anglais courant obligatoire Localisation : Paris Entreprise agroalimentaire internationale, cadre dynamique, projets de transformation et forte exposition interne.

Responsible for the technical architecture, solution development, delivery and configuration for Dynamics365 CE CRM and Power platform solution. Experience required: Experience of Dynamics 365 CRM capabilities specifically Sales and Customer Service. Design & Development experience in Dynamics 365 primarily on Customer Service and Field Service Experience of Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, Power Automate Hands on experience in configuration, customization and extension of Dynamics CRM LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

1st Line Support – 6 - Month Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

1 Line Support – 6 - Month Contract – Hybrid - Liverpool VIQU have partnered with a top accountancy firm who are seeking a 1 Line Support contractor to provide some additional BAU support to their client-facing Service Desk. The successful 1 Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service. The role: This role will involve managing and escalating support tickets for 3 party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the First Line Support: 1 Line / Service Desk / Customer Support – in a Windows / Microsoft environment: Sharepoint Windows 10 Office 365 Active Directory Azure Experience supporting client facing software would be beneficial Triaging tickets and escalating to relevant teams where necessary Using ServiceNow ticketing system Excellent customer service skills Role details: Job role: 1 Line Support Job type: Contract Duration: 6 months’ contract with view to extend Rate: £130 - £145 per day IR35 status: Inside IR35 Location: Hybrid, one day per week in Liverpool Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

Viveris is a consulting and engineering group specialised in management and implementation of projects in the fields of IT and embedded systems. Joining with Viveris is the assurance of meeting technical and human challenges while working on innovative projects in a collaborative and supportive environment. Purpose of the job : As part of our development in the railway field, we are looking for a systems engineer. As a System Engineer, you are integrated into our client's project engineering team and are responsible for the definition, verification, validation and integration of subsystems (Doors, Brakes, etc.) Your responsibilities : - Write system specifications - Write system testing and validation plans and verify coverage of specification requirements - Participate in the review and review of specification and design documents - Perform test procedures and analyse the results obtained - Manage the relationship between the customer and internal teams (design, development, validation, integration, deployment, customer service...)

ServiceNow Technical Consultants: SPM et/ou CSM ServiceNow Technical Consultants: SPM (Strategic Portfolio Management) et/ou CSM (Customer Service Management). Ile de France. ServiceNow Technical Consultant SPM démarrage dès que possible pour un client basé en région parisienne (Île-de-France). Mission à temps plein et de longue durée. 2 x ServiceNow Technical Consultants CSM, démarrant de préférence début novembre. Mission à temps plein et de longue durée. Merci de prévoir 1 journée par semaine sur place au Mans. ServiceNow Technical Consultants: SPM (Strategic Portfolio Management) et CSM (Customer Service Management). Ile de France. ServiceNow Technical Consultants: SPM et/ou CSM