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Job Title: IT Field Maintenance Engineer Location: St Asaph, North Wales Salary: £27,000 - £29,000 per annum Job Type: Full-time / Permanent Working Hours: 5 days a week 9am to 5.30pm, Flexible hours from 8am - 6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are looking for an enthusiastic customer service-focused individual with previous experience working within the ICT sector, preferably in 2nd line with experience being on site with Customers. The successful candidate will be responsible for troubleshooting and maintaining IT systems onsite (Use of Pool vehicles). When not performing on site visits you will be responsible for assisting the IT Helpdesk in resolving IT cases remotely from our Flotek North office, In St Asaph. Responsibilities: Attend customer sites to diagnose and repair services where applicable Perform routine maintenance on hardware, software, and networks to ensure optimal performance. Diagnose and resolve technical issues across a variety of systems, including desktops, servers, and networking equipment. Install and configure software applications and operating systems. Provide technical support to users, assisting with hardware and software-related concerns. Maintain detailed documentation of IT assets, maintenance activities, and troubleshooting procedures. Collaborate with other IT professionals and departments to improve system reliability and efficiency. Ensure compliance with IT policies, security protocols, and best practices. Answering the phone to inbound calls from customers who require technical help Troubleshoot and resolve software and hardware issues remotely over the phone and by email Investigate and monitor all related IT issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant information and customers are regularly updated Responsible for always giving a world-class service What we're looking for: Have an ICT background with 2nd Line Experience Practical knowledge of being on site to support Customers with IT issues. Solid experience in customer service (excellent verbal and written communication skills required) Full UK driving licence Benefits: Competitive salary of £27,000 - £29,000 per annum (experience depending). Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Support Engineer, Field Based IT Customer Support, Helpdesk, IT Support, IT Support Technician, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support Technician, may also be considered for this role.

Solutions Architect 6 Month contract initially + Extensions Based: Remote, with 1 day p/w onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Solutions Architect to join the team. * Work across the Customer family, particularly the Customer Decisioning domain * Sit between the domain architect (strategic high-level design) and data architects (detailed data structures) to design practical solutions * Analyse existing third-party solutions to propose viable internal alternatives aligned with Customer architecture principles * Design solutions that integrate customer, campaign, and marketing data systems * Propose suitable technologies (e.g. assessing when to introduce Kafka) to replace or improve current systems * Suggest and design necessary infrastructure components (primarily AWS & Snowflake, some Azure) Your responsibilities: * Analyse current third-party marketing data solutions and design alternative internal solutions * Evaluate integration options including APIs, data schemas, file layouts, and table structures * Collaborate with the domain architect to ensure alignment with high-level business strategy * Work closely with data architects to understand detailed data structures and constraints * Propose infrastructure solutions primarily on AWS and Snowflake, with some Azure exposure as needed * Engage with multiple stakeholder groups to gather requirements and validate designs * Attend frequent stakeholder meetings, particularly in the early phases of onboarding * Produce solution designs and documentation for engineering teams to implement Key Skills & Experience: * Strong experience with customer data and marketing data systems * Understanding of GDPR implications for customer data solutions * Knowledge of single customer view, master data management, CRM and Customer Data Platform concepts * Exposure to data quality tools, ETL processes and real-time paradigms. Technical Skills: * API integrations and design * Experience with Snowflake and SaaS Marketing Platforms (desirable) * Ability to assess and recommend technologies such as Kafka * Familiarity with AWS infrastructure, with some exposure to Azure beneficial Soft Skills: * Strong stakeholder management and communication skills * Ability to engage with diverse groups: marketing, product, finance, logistics, engineering, and architecture teams * Adaptability to quickly learn and evaluate new tools and technologies as needed This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

AI Conversion Designer 6 Month contract initially + Extensions Based: Remote, with 1 day p/w onsite in Windsor initially, flexible thereafter. Rate: £450 - £550 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a AI Conversion Designer to join the team. Your responsibilities: 1. Discovery & Design for Intelligent Customer Front Door * Lead discovery and design work to define the intelligent customer front door interface and interaction model * Validate design principles and establish what "good" looks like for AI-assisted customer interactions * Work with tech teams to ensure design principles inform platform selection and sequencing (Amazon Connect vs. Salesforce, etc.) * Create design specifications that can be implemented across channels 2. Conversation Design Framework & Tone of Voice * Establish consistent tone of voice across energy and services divisions, ensuring customers experience the same "personality" regardless of channel * Create conversation design principles addressing: * How to build trust in AI interactions * Graceful degradation when AI reaches its limits * How to handle customer frustration and repeated failures * Information presentation (how much, how formatted, at what cadence) * When to use multiple choice vs. freeform interaction * How to keep customers in-channel rather than pushing them to PDFs or external documents 3. Integrate legal and compliance responsible AI guidelines into conversation design * Design for legal frameworks (UK, EU, Australia regulations differ) TCS - Confidential * Create frameworks ensuring AI responses are compliant, transparent, and maintain customer trust * Establish testing frameworks to validate compliance and trust-building in AI outputs 4. Human-in-the-Loop Testing & Validation * Establish testing methodology for agent validation before launch * Design 10-20 test scenarios with human intervention to validate agent behaviour * Create grading rubrics for AI response quality (personality, problem resolution, language appropriateness, etc.) * Work with call centre teams to validate that AI responses prepare customers for potential escalation 5. Cross-Functional Alignment & Mentoring * Align conversation design approaches across energy and services divisions * Collaborate with legal, compliance, content, brand, and technical teams * Establish communication frameworks so teams understand design decisions and can execute consistently Key Skills & Experience: * Ideally 7+ years in conversation design, UX writing, or content strategy with recent experience specifically designing AI/agentic systems * Graceful degradation design - experience designing for when AI fails or reaches its limits * Trust-building design - proven ability to design AI interfaces that maintain customer confidence in high-emotion scenarios * Knowledge of agentic architecture - it would be helpful if you understand supervisor agents, specialised agents, agent orchestration * Responsible AI principles - familiarity with legal frameworks and compliance in AI design (Bonus) Technical Knowledge: * Understanding of vector databases (e.g., Pinecone) and retrieval-augmented generation (RAG) * Familiarity with AWS and Salesforce platforms (or ability to quickly learn) * Knowledge of how agents access customer data via APIs * Understanding of sentiment analysis and customer emotion detection This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Viveris is a consulting and engineering group specialised in management and implementation of projects in the fields of IT and embedded systems. Joining with Viveris is the assurance of meeting technical and human challenges while working on innovative projects in a collaborative and supportive environment. Purpose of the job : As part of our development in the railway field, we are looking for a systems engineer. As a System Engineer, you are integrated into our client's project engineering team and are responsible for the definition, verification, validation and integration of subsystems (Doors, Brakes, etc.) Your responsibilities : - Write system specifications - Write system testing and validation plans and verify coverage of specification requirements - Participate in the review and review of specification and design documents - Perform test procedures and analyse the results obtained - Manage the relationship between the customer and internal teams (design, development, validation, integration, deployment, customer service...)

You will support the management of the HSE’s hosting infrastructure, ensuring that the infrastructure (data centres, servers, storage arrays, backup appliances, load balancers, etc) remains available, performant to SLAs/OLAs and relevant to business requirements. You may have line management responsibility for one or more Hosting Team members. You will monitor the hosting infrastructure, investigating incidents, resolving problems, and developing and applying fixes and changes. Your role will deliver upgrades to the infrastructure, implement new functionality and seek to continuously improve the infrastructure to support the organisation in better ways. You will ensure that the infrastructure remains secure, protecting HSE’s data and users from cyber-attack and unauthorised loss. You will engage with users, supporting their needs, and ensuring that a high-quality, customer-focused service is delivered. Key Responsibilities Support the leadership and management of the Hosting Team. This may include line management of one or more Hosting Team members. Support the delivery of high standards of user and customer focus, ensuring that services are delivered to SLAs and to customer satisfaction and routinely communicate with customers to promote confidence that incidents and requests are being progressed Support the delivery of event, incident, problem, capacity and change management by the Hosting Team Support the implementation of changes to the Hosting infrastructure, complying with change management, engaging with, users and ensuring that changes are understood and appropriate Maintain accurate configuration management information for the Hosting infrastructure Support monitoring the security of the Hosting infrastructure, defending against cyber-attack, preventing unauthorised access, unauthorised data exchange, and data-loss

IT Director We offer leading-edge capability, technology and innovation to enable companies to take products into clinical trials and provide clinical, process development, manufacturing, regulatory, health economics and market access expertise. Our aim is to make the UK the most compelling and logical choice for UK and international partners to develop and commercialise these advanced therapies. Leadership of the IT group to service external and internal customers. Our Client is seeking to recruit an IT Director with exceptional credentials and expertise in setting up the planning and strategy framework for the company going forward. You will have at least 10 years expertise at a senior level. Key Accountabilities: • Working with the CFO and Operational leaders set the strategy and objectives • Select the right people, develop, and coach the team • Support internal customers through effective business partnering • Deliver IT services to customers/collaborators resident at the company locations including access/integration to Company business systems and infrastructure (communication/hardware) • Ensure security of data and systems balancing effectiveness with the need for collaboration internally and with customers • Deliver continuous improvement of services for internal and external stakeholders and Collaborators • Ensure IT Services and are delivered efficiently and effectively • Manage delivery of services within the agreed budget Required Experience: • A minimum of ten years’ experience leading IT at a senior management level • Track record of delivering results quickly • Experience in delivering IT services to customers • Work in a GMP or highly regulated environment Preferred Experience: • Experience of agile product development • Experience of Lean Six Sigma • Infrastructure delivery (networking, hardware) to customers • Experience with data science project delivery Knowledge / Skills / Competencies: • Highly motivated, pragmatic, and practical to support the mission of the Company to accelerate the development of a commercial cell and gene-based therapy industry in the UK. • High level interpersonal, communication (oral and written) skills. • Resilient, with the ability to manage multiple and varied tasks and prioritise workload within a fast-paced professional environment, with a strong attention to detail. • Flexible and pragmatic, able to learn quickly and respond flexibly to project needs and priorities. • Project ownership and pride in its delivery. • Ability to work well under pressure, to work independently and to be able to take the initiative when completing tasks. • Ambitious, collaborative, driven. • Comfortable operating autonomously once goals and objectives are set. • Able to evaluate complex situations and find solutions for them in a professional manner. • Ability to quickly establish credibility and build rapport and trust. • Proven ability to engage constructively with colleagues at all levels across different departments to deliver objectives and to respond to a wide range of customer and management needs. • Proven diplomacy skills with diverse groups of internal and external stakeholders. • High degree of motivation, problem solving skills and innovative thinking. • A good team player with a hands-on approach, and adaptable to new challenges. • A positive attitude towards learning, personal and professional development. • Keeps up to date with professional knowledge, expertise, and best practice. • Willingness to travel. • Proven coaching/mentoring ability. • Strong presentation skills. • Sincere and secure - accepts own mistakes - prioritises team over personal goals. • Driven and proactive - goes above and beyond the call of duty to achieve company results. • Astute and persuasive - leads and inspires colleagues. • Strong influencing and leadership skills. Understands influencing, stakeholder management and negotiation strategies. The Client is ideally seeking someone from a Pharmaceutical or Bio Science background and who understands how to work with the government and government funding. This position will manage 15 people within the IT team. Qualifications: Degree level qualification MBA preferred IT qualifications preferred but not essential Location and Travel: • Contracted location Stevenage • Ability to travel to Company locations The role will be based near Stevenage with hybrid working. Salary will be £110K - £130K + Benefits Please send your CV to us in Word format along with your salary and availability.

Job Title: Business Intelligence Consultant - Power BI & SQL (Client‑Facing) Location: Hull or Remote (UK) Salary: Competitive, DOE Job type: Permanent, Full Time About Us: We are a specialist software implementation company delivering end‑to‑end business systems, with a strong focus on Sage 200 and complementary technology solutions. As we continue to expand our analytics offering, we're looking for a Business Intelligence Consultant who can help our customers unlock the full value of their data through high‑quality Power BI solutions. If you enjoy working directly with clients, shaping requirements, and delivering impactful BI projects, this role offers the variety and autonomy you'll appreciate. The Role: As a Business Intelligence Consultant, you will lead and deliver Power BI projects for external customers, working across a wide range of industries. You'll be responsible for understanding client needs, designing robust data models, and producing insightful dashboards that support better decision‑making. You'll collaborate closely with our Sage 200 implementation team, helping customers extend their system with meaningful analytics and reporting. Key Responsibilities Deliver end‑to‑end Power BI projects for external clients, from requirements gathering to deployment. Design and build Power BI dashboards, data models, and interactive reports tailored to customer needs. Develop efficient SQL queries, stored procedures, and ETL processes to support reporting and integration. Work with Sage 200 and other business systems to extract, transform, and model data. Run workshops, gather requirements, and translate business needs into technical solutions. Provide training, documentation, and ongoing support to customers. Advise clients on BI best practices, data governance, and reporting strategy. About you: Skills and Experience: Proven experience delivering BI or reporting projects in a client‑facing or consultancy role. Strong expertise in Microsoft Power BI, including DAX, Power Query, and data modelling. Solid SQL skills and experience working with relational databases (SQL Server, Azure SQL, etc.). Understanding of data warehousing concepts and ETL processes. Experience working with Sage 200 data structures is highly desirable (but not essential). Excellent communication skills and the ability to explain technical concepts to non‑technical users. Strong problem‑solving skills and a proactive, customer‑focused mindset Benefits: The opportunity to work on diverse BI projects across multiple industries. A supportive environment with close collaboration between BI and Sage 200 implementation teams. Ongoing training and development in Power BI, SQL, and cloud data technologies. Competitive salary, benefits, training and opportunities for career progression Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; Business Intelligence Lead, Business Intelligence Analyst, Business Intelligence Developer, power BI Project Lead, Power BI Project Manager, SQL, Data Analyst, Data Scientist, Management Consultant may be suitable for this role.

CGI is seeking a Wintel Consultant to provide infrastructure support within a complex and highly secure customer environment. You will be required in our Bristol or South Wales office 2-3 days per week. This role sits within a dedicated Wintel team supporting mission-critical systems. You will contribute to the stability, security, and continuous improvement of core Windows-based services across a technically diverse estate. If you are an experienced 3rd line engineer looking to further develop your expertise in a secure and structured environment, this is an excellent opportunity. At CGI, you are more than an employee — you are a Partner. We offer a collaborative culture, strong technical communities, and the opportunity to grow your career while delivering meaningful work for secure UK customers.

Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; 25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

Project Manager with MS Dynamics CRM System Our Client is an international company looking to recruit a Project Manager with MS Dynamics CRM application versions 3.0 and above. You will have at least 7 to 10 years proven track record of working with MS Dynamics CRM. You will have the following skills: · MS Dynamics CRM Online within the Cloud · Ideally should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. · Support for the business likely to be assisting within any issues/possible bug fixing/potential development opportunities · Support the application post go-live during system setting and fix applications issues not necessarily related to code · Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client’s organizational process · Advising stake holders on best practices for CRM, development or integration processes · Writing technical specifications for planned work · Creating data migration and integration mappings · Installing CRM and its related components such as Scribe. · Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface · Guiding projects along through daily communications with the customer · Resolving technical issues · Regularly communicating with the customer on the status of the issue resolution · Participating in the design and architecture sessions Will have Agile and/or Prince 2 background ideally with certification. The salary for this role is in the range £55K - £65K + Benefits. The Client’s offices are based in Milton Keynes.

Project Manager with MS Dynamics CRM Our Client is an international company looking to recruit a Project Manager with MS Dynamics CRM application versions 3.0 and above. You will have at least 5 years proven track record of working with MS Dynamics CRM. You will have the following skills: MS Dynamics CRM Online 2016 Update 1 within the Cloud · MS Dynamics CRM Online 2016 Update 1 within the Cloud · Ideally should able to write .Net interfaces (Web services, WCF services) around Dynamics CRM system so that same can be used in other systems. · Support for the business likely to be assisting within any issues/possible bug fixing/potential development opportunities · Support the application post go-live during system setting and fix applications issues not necessarily related to code · Assisting with architecting the Dynamics CRM system, related customizations, portals, and reports to model the client’s organizational process · Advising stake holders on best practices for CRM, development or integration processes · Writing technical specifications for planned work · Creating data migration and integration mappings · Installing CRM and its related components such as Scribe. · Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface · Guiding projects along through daily communications with the customer · Resolving technical issues · Regularly communicating with the customer on the status of the issue resolution · Participating in the design and architecture sessions Will have Agile and/or Prince 2 background ideally with certification. The salary for this role is in the range £55K - £65K + Benefits. The Client’s offices are based in Milton Keynes. Please send your CV to us in Word format along with salary and availability.

IT Support Consultant As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy. Provide a range of IT services for our customer Promoting MS Office365, RPA services and new technology to our customer by verifying each technology IT Partners/Vendors Management related to those projects Activities related to customer’s IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials) Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects. Key Responsibilities: IT Consultant UX/DX support and RPA services Respond to general IT/DX related requests collaborating with other team members Understand a customer’s IT/DX needs and clarify customer’s system and DX requirements Collaborate with customers to identify the scope of a project, timelines, and resources Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle Assist in testing including UAT and validating Proof-Of-Concepts Provide support services for system maintenance collaborating with other team members Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the users/stakeholders in each office (in English/Japanese) Skills / Knowledge: Technical Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams Basic system development and operational knowledge (Experiences in system design and maintenance) IT Vendors or Partners management experiences (IT Vendors control and negotiation skills) Customer support / user support experiences Preferred experience with Japanese companies Preferred experience with UX and DX (Digital Transformation) technical projects Preferred experience with Power Platform development, Azure Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required) Communication Candidate needs to have strong interpersonal communication skills Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking) User facing support skills Self-motivated and an innovative mindset Experience: Must have 5+ years IT experience in a corporate environment Preferably 1 -3 years experiences of System Development and Maintenance The Client Company is based in City of London. The salary for this position is circa £50K – £60K. Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK. Do send your CV to us in Word format along with your salary and notice period.