Groupe Aptenia

Contractor job DEVELOPPEUR SERVICENOW CSM PRO

Paris

Groupe Aptenia

Published on 10/02/2026

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Concevoir, développer et maintenir les fonctionnalités de la plateforme ServiceNow, principalement sur le module Customer Service Management (CSM Pro).

Responsabilités

  • Analyser les besoins et contribuer à leur traduction en solutions techniques.

  • Développer et configurer les fonctionnalités CSM Pro : workflows, Business Rules, Client Scripts, UI Policies, intégrations, etc.

  • Réaliser les tests unitaires et participer aux phases de recette.

  • Corriger les anomalies et assurer la maintenance évolutive et corrective.

  • Respecter les bonnes pratiques de développement et les standards ServiceNow.

  • Documenter les développements réalisés.

Candidate profile

  • Expérience en développement ServiceNow, idéalement sur CSM / CSM Pro.

  • Maîtrise de JavaScript et des mécanismes de développement ServiceNow.

  • Connaissance des APIs et des intégrations (REST/SOAP).

  • Esprit d’équipe, autonomie et rigueur.

  • Une certification CSA / CAD / CSM est un plus.

Working environment

Piloter la conception technique et garantir la cohérence, la qualité et la maintenabilité des solutions ServiceNow CSM Pro.

Lyon, Auvergne-Rhône-Alpes
20 - 99 employees
Consultancy firm
𝐀𝐩𝐭𝐞𝐧𝐢𝐚 – 𝐘𝐨𝐮𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐈𝐓 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐅𝐢𝐫𝐦 Aptenia is a specialized recruitment agency designed to meet the specific needs of companies seeking top talent. Based in London, Paris, and Lyon, we position ourselves as a key player in sourcing rare and strategic profiles. Our mission is to help clients achieve their hiring goals, reduce vacancy downtime, and maximize productivity by quickly finding the right talent. We are committed to building a service that values expertise and understands business challenges. With a proven network of qualified candidates, we connect top technical experts with fast-growing tech companies. 💻 𝐎𝐔𝐑 𝐈𝐓 & 𝐓𝐄𝐂𝐇 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🔒 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 : Risk management, infrastructure protection, and information system security. ☁️ 𝐂𝐥𝐨𝐮𝐝 : Migration, architecture, and infrastructure optimization (AWS, GCP, Azure). 📊 𝐃𝐚𝐭𝐚 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 & 𝐌𝐚𝐜𝐡𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 : Big Data, analytics, artificial intelligence, and machine learning engineering. 🤖 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 : Automation, deep learning, and AI solutions. ⚙️ 𝐄𝐑𝐏/𝐂𝐑𝐌 : Expertise in SAP, Salesforce, and Microsoft Dynamics. We recruit within the top 1% to 3% of talent in France, offering a modern and efficient recruitment approach that enables companies to sustain growth and profitability. By choosing Aptenia, you gain a tailor-made approach and a strategic partner to build high-performing and long-lasting teams.

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DEVELOPPEUR SERVICENOW CSM PRO

Groupe Aptenia

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