Groupe Aptenia

Freelance remote job Service Delivery Manager - ERP Microsoft Dynamics 365 F&O

Paris

Groupe Aptenia

Published on 09/14/2026 - Updated on 09/15/2026

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🚀 Je recherche un(e) Service Delivery Manager (SDM), pour accompagner un partenaire dans le pilotage de son portefeuille de clients/contrats (Microsoft Dynamics 365).

📍 Localisation : Full remote (déplacements ponctuels)
📅 Démarrage : ASAP
🎯 Expérience : Minimum 2-3 ans sur un poste similaire
🌍 Anglais professionnel réel indispensable (sessions/comités clients en anglais)
⏳ Mission longue

Vos principales responsabilités :

Assurer le suivi d'un portefeuille de clients et de contrats AMS
Organiser, préparer et animer les COMOP et le suivi des KPI's
Gérer la relation client au quotidien (Day to Day)
Revoir et affecter les tickets (coordination interne)
Suivre les actions réalisées par les consultants AMS et les techniciens

Candidate profile

Compétences indispensables :

✅ Maîtrise des basiques DevOps (tickets, dashboards, queries)
✅ Bonne maîtrise d'Excel, Word et PowerPoint
✅ Aisance relationnelle
✅ Bonnes capacités rédactionnelles en français et en anglais (utilisation de Copilot pour la structuration des CR de comités)
✅ Anglais professionnel réel, à l'aise pour échanger avec des interlocuteurs non francophones

Working environment

📍 Localisation : Full remote (déplacements ponctuels)
📅 Démarrage : ASAP
🎯 Expérience : Minimum 2-3 ans sur un poste similaire
🌍 Anglais professionnel réel indispensable (sessions/comités clients en anglais)
⏳ Mission longue

Lyon, Auvergne-Rhône-Alpes
20 - 99 employees
Consultancy firm
𝐀𝐩𝐭𝐞𝐧𝐢𝐚 – 𝐘𝐨𝐮𝐫 𝐄𝐱𝐩𝐞𝐫𝐭 𝐈𝐓 𝐑𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐅𝐢𝐫𝐦 Aptenia is a specialized recruitment agency designed to meet the specific needs of companies seeking top talent. Based in London, Paris, and Lyon, we position ourselves as a key player in sourcing rare and strategic profiles. Our mission is to help clients achieve their hiring goals, reduce vacancy downtime, and maximize productivity by quickly finding the right talent. We are committed to building a service that values expertise and understands business challenges. With a proven network of qualified candidates, we connect top technical experts with fast-growing tech companies. 💻 𝐎𝐔𝐑 𝐈𝐓 & 𝐓𝐄𝐂𝐇 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 🔒 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 : Risk management, infrastructure protection, and information system security. ☁️ 𝐂𝐥𝐨𝐮𝐝 : Migration, architecture, and infrastructure optimization (AWS, GCP, Azure). 📊 𝐃𝐚𝐭𝐚 𝐒𝐜𝐢𝐞𝐧𝐜𝐞 & 𝐌𝐚𝐜𝐡𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 : Big Data, analytics, artificial intelligence, and machine learning engineering. 🤖 𝐀𝐫𝐭𝐢𝐟𝐢𝐜𝐢𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 : Automation, deep learning, and AI solutions. ⚙️ 𝐄𝐑𝐏/𝐂𝐑𝐌 : Expertise in SAP, Salesforce, and Microsoft Dynamics. We recruit within the top 1% to 3% of talent in France, offering a modern and efficient recruitment approach that enables companies to sustain growth and profitability. By choosing Aptenia, you gain a tailor-made approach and a strategic partner to build high-performing and long-lasting teams.

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Service Delivery Manager - ERP Microsoft Dynamics 365 F&O

Groupe Aptenia

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