Contractor job IT Service Capacity Manager

Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you.

We are looking for an experienced Capacity Manager to join a support team to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.

Key Responsibilities
· Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
· Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
· Develop and maintain capacity plans, forecasts, and models for VMware environments.
· Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
· Identify capacity risks, constraints, and performance bottlenecks before they impact services.
· Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
· Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
Your experience
· Strong experience managing Capacity
· Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
· Experience with VMware infrastructure capacity Management.
· Excellent communication, stakeholder management, and conflict resolution skills.
· Strong analytical and problem-solving capabilities.
· Experience managing cross-functional teams in a complex technical environment.



Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.