Contractor job ServiceNow Architect

Your responsibilities:
* Understand Solution for the implementation or Maintenance of ServiceNow platform
* Work with Architect and customers for the technical requirements, document them, play back and baseline
* Develop a design aligned with the Architecture (if applicable) and technical requirements
* Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
* Perform Sprint activities (if agile) with the customer and the team:
* Develop User stories from the requirements
* Estimate effort, Work with the product sponsor to prioritize the user stores
* Do sprint planning
* Assign sprint activities to the team
* Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
* Track and share the status of sprint / user stories with the Project Manager
* Identify and manage risks and challenges
* Ensure the quality deployment of the product as per the design
* Ensure the security, resilience of the components as per the design



Your Profile
Essential skills/knowledge/experience:

Experience as a Technical Architect in ServiceNow
* Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
* Understanding customer business requirements and converting them to functional requirements
* Responsible for reviewing requirements for accurate estimation
* Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
* Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
* Review, and do proactive analysis and resolve application issues as needed
* Mentor and share technical knowledge/guidance to team
* Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
* Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
* Should possess good knowledge in Agile/Scrum methodology



Desirable skills/knowledge/experience:
Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
* Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
* Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.