Job Vacancy Junior 1st Line Support Analyst

Junior 1st Line Support Analyst

3 Month contract

Start: 6th October 2025

Full time hours, Mon - Fri

Market day rate (Inside IR35) - Please enquire

Location: Warwickshire/Hybrid working

We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025.

This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available).

As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change.

The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background.

You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available.

This position is a very customer facing role so strong communications are key.

To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions.

Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year.

Skills/Experience -

• Experience in a busy telephone based customer services environment
• Experience in a 1st line IT service desk/helpdesk role or customer services role
• Professional and polite telephone manner
• Proven customer service experience, ideally gained in a busy environment
• Demonstrable analytical and problem-solving skills
• Desirable: Some Datacentre/Cloud deployment experience

If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.