Job Vacancy IT Service Desk Analyst - HM Land Registry - EO

As an IT Service Desk Analyst, you’ll be the first point of contact for IT support, helping users resolve issues quickly and confidently. The team resolves over 60% of incidents at first contact, so you’ll gain hands‑on experience from day one.

This role offers:

• Structured support and clear processes

• Exposure to a mature, enterprise‑scale IT environment

• Training and qualifications to help you progress your IT career

Whether you’re already working in IT support or coming from a strong customer service background with technical interest, this role provides a solid foundation to grow.

What you’ll be doing

In this varied and people‑focused role, you will:

• Act as a single point of contact for IT queries and incidents

• Provide first‑line technical support via multiple channels

• Resolve issues at first contact whenever possible

• Log, manage and progress incidents and service requests

• Monitor key IT services and systems

• Work collaboratively with colleagues, suppliers and technical teams

• Help improve services, processes and customer experiences

• Support IT projects and service improvement activity