Job Vacancy Business Analyst - Government Property Agency - SEO

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Experience & Technical Skills:

Essential criteria:

ServiceNow Expertise: 

• Worked as a Business Analyst or Functional Consultant leading multi‑module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). 

• Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. 

Analytical & Communication Skills: 

• Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. 

• Strong facilitation skills leading collaborative design sessions, de‑risking through early prototyping, and guiding user acceptance testing. 

• Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). 

UK Government Background (Preferred): 

• Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. 

Technical Aptitude: 

• Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). 

• Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. 

• Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives. 

Essential criteria:

• Professional Qualifications: 

• BCS Practitioner Certificate in Business Analysis (or equivalent) 

Desirable criteria:

ServiceNow Certifications: 

• Certified System Administrator (CSA) 

• Certified Implementation Specialist – HRSD (CIS‑HRSD), CSM (CIS‑CSM), ITSM (CIS‑ITSM), GRC, ITOM, SAM, SPM, or BCM 

Professional Qualifications: 

• PRINCE2 Practitioner, Agile PM, or equivalent Agile certification 

• ITIL v3/v4 Foundation or higher

Birmingham, Bristol, Leeds, Manchester, Nottingham, Swindon

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate. 

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. 

Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. 

Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: 

• Striving for excellence - We always aim to deliver great results 

• Empowering through respect - We insist on fair treatment for all, always 

• Acting with integrity - We consistently do the right thing 

• Succeeding together - We rely on each other to achieve success 

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.

We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.