Job Vacancy Data & CRM Planner - National Savings and Investments - HEO

What is this role?

This is a data‑driven role within the Data and CRM team, where you’ll use analysis and insight to support marketing, research and customer understanding.

You’ll work closely with internal stakeholders, helping them make better decisions through clear, compelling data, while also supporting the team as we transition from a legacy system to a new Knowledge & Insight data warehouse.

Why this role matters

Data plays a central role in how NS&I understands customers and improves services.

In this role, you’ll:

• Turn complex data into meaningful insight

• Support evidence‑based decision‑making

• Help shape how data is used across the organisation

• Influence stakeholders using insight, not just reports

What you’ll be doing

You’ll be involved in:

• Analysing and reporting on multi‑platform customer journeys

• Delivering accurate data for campaigns, dashboards and reporting

• Working across multiple data projects at pace

• Transforming data into insights for technical and non‑technical audiences

• Supporting the move to a new enterprise data warehouse

• Sharing knowledge and helping the team grow and evolve