Job Vacancy AV Engineer

The postholder will ensure that the digital and technical Audio Visual (AV) infrastructure of the university, installed across its various digital hubs, classrooms, lecture theatres, meeting rooms and studio spaces are fit for purpose, managed and maintained, in a proactive and planned way. The postholder will provide a structured response and resolution to IT/AV related incidents and requests.
The role provides a technical point of escalation within the team and supports the management of BAU activity and overseeing AV projects across the directorate and university.
* Deliver effective and responsive support for AV and teaching IT facilities, resolving incidents and service requests in alignment with departmental service level agreements (SLAs) and standards.
* Work with project managers, stakeholders, and external contractors to deliver AV projects on time and within budget, ensuring alignment with agreed requirements.
* Implement updates to IT and AV system configurations and control programs to meet evolving user and estate needs, supporting consistent functionality across campus.
* Engage with faculty and Business Relationship Managers to assess new or enhanced AV requirements, providing recommendations in line with campus standards and budget considerations.
* Act as a 3rd line escalation point within the team, coordinating with external providers as necessary to resolve advanced technical issues.
* Plan and perform proactive maintenance activities to maintain high AV availability, minimising disruption in teaching spaces, and reporting insights for continuous improvement.
* Conduct staff training on IT and AV equipment, ensuring that guides and resources are available for users in teaching spaces.
* Stay updated on AV industry advancements and provide technical insights on AV system design and project planning to modernise teaching spaces with inclusive technologies.
* Support the Multi-Media Facilities Team Leader in procurement and asset management for AV components, ensuring efficient resource availability and tracking.
* Maintain accurate records in the ITMS CMDB, tracking and updating asset configurations and status.
* Provide coaching and support to junior colleagues, sharing knowledge and best practice to ensure consistent, excellent service delivery.
* Share expertise with Service Desk and End User Computing teams to ensure consistent, high-quality on-site support, and develop both technical and user-facing documentation.
* Perform any other duties commensurate with the job grade as reasonably required from time to time.
Act in accordance with DMU Values:
o Collaborative - Work together to achieve joint outcomes, understand how your work contributes to DMU, and be aware of your personal impact on others.
o Compassionate - Be open, honest, and caring, work on a basis of trust, and hold yourself accountable for your actions.
o Creative - Strive for better, challenge bureaucracy, explore digital solutions, and innovate creatively.
o Community minded - Embrace alternative views, treat others with respect, and tackle inequalities.
* Treat all DMU staff, students, contractors and visitors with dignity and respect. Provide a service that complies with the Equality Act 2010, eliminating unlawful discrimination, advancing equality of opportunity and fostering good relations with particular attention to the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.
* All members of staff are responsible for their contribution to improved environmental performance and in reducing greenhouse gas emissions at DMU. It is therefore required that all members of staff are aware of how the Environmental Policy relates to their own role at the University. Staff conduct must reflect the values inherent in the Environmental Policy and where required staff must cooperate with environmental compliance and conformance requirements to help minimise our emissions to air, water and land.
* The postholder should have a positive attitude towards health and safety and be aware of and comply with all health and safety policies for the university, as applicable. There will be a requirement to complete all mandatory health and safety training as deemed to be relevant for the position held. The postholder is expected to help maintain a safe working environment for staff, students and visitors by working closely with the local safety coordinator as required. Any accidents or dangerous incidents must be reported promptly through the university's reporting system.


LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.