Job Vacancy Service Transition Manager

In this role, you will lead the end-to-end service transition of capabilities from an existing End User Services environment into a modern Identity and Access Management function. You will take ownership of planning, governance, and execution, ensuring all activities align with service readiness criteria and Defence assurance standards. Working across multiple stakeholders, you will drive collaboration, maintain control of risks and dependencies, and ensure knowledge is effectively transferred to enable a stable and successful transition into live service.



You will also oversee Early Life Support and guide services into Business-as-Usual operations, ensuring performance, resilience, and continuous improvement. By bringing structure, clarity, and innovation to the transition lifecycle, you will play a key role in delivering secure, scalable outcomes for critical national programmes.



• Lead & deliver end-to-end service transition activities aligned to defence governance



• Develop & maintain Service Transition Strategy, Plans, and critical path milestones



• Identify & manage risks through a structured RAID log, ensuring mitigation actions are tracked



• Coordinate & execute knowledge transfer, including documentation, training, and operational readiness



• Engage & influence stakeholders, reporting into governance forums and programme boards



• Oversee Early Life Support, ensuring service stability and controlled transition to BAU



• Manage & coordinate onboarding of services onto the platform within ICAM



• Produce & maintain transition artefacts including readiness evidence, ELS reports, and onboarding plans

Required qualifications to be successful in this role

You will bring strong experience in service transition or service management within secure or highly regulated environments, with a proven ability to deliver complex transitions aligned to governance standards. You should be confident managing stakeholders, driving structured delivery, and ensuring operational readiness in identity and access management or similar domains.



• You should have proven experience in Service Transition Management or Service Delivery within complex programmes



• Strong understanding of ITIL principles and service management frameworks



• Experience working within MOD or similarly governed, secure environments



• Demonstrable experience managing RAID logs, transition plans, and service readiness criteria



• Familiarity with Identity and Access Management, ideally privileged access solutions



• Proven ability to manage stakeholders and report into governance forums



• Strong communication, coordination, and organisational skills





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